AltaMed Health Services
Los Angeles, CA 90040, US
AltaMed Health Services We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. Job ID 2018-6880 Location US-CA-Los Angeles Overview Supports all clinical staff roles throughout the care continuum (as assigned). He or she will coordinate and monitor the analysis, design, implementation, evaluation and maintenance of clinical informatics applications and projects within the assigned area(s) as well as coordinate and provide direct support and education to clinicians (physicians, nurses, and other interdisciplinary team members) in their use of Health System technology including the electronic health record (EHR). The position will have a good understanding of Epic modules, ancillary systems, and health system operations. Responsibilities Develop and coordinate communication about future EHR changes, upgrades, and downtimes to clinical customers; develop and perform competency assessments related to clinician use of information systems, documents findings; designs and delivers targeted training and remediation as necessary and evaluates effectiveness of interventions. Synthesize data, information, and knowledge to clarify informatics issues or problems; analyze multiple approaches/solutions to the informatics issue or problem, develop a recommended informatics solution for the specific issue or problem, and manage the process for implementing the solution to the informatics issue or problem. Identify analyze, prioritize, redesign, test, and implement improvements to existing clinical information systems; lead root cause analysis efforts related to clinical information systems. Develop methods, techniques and evaluation criteria for obtaining clinical information system performance improvement results; consider factors related to safety, effectiveness, costs, and impact to patient care when problem-solving. Act as second level of support and triage system problems within department's workflow, policies and procedures. Provide tier-2 support of application incidents reported through help desk; including on call coverage as required. Assist in implementation of medium complexity tools and workflows. Collaborate with other members of IT team in managing the resolution of problems and implementation of changes to IT systems. Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests. Perform daily monitoring of applications in production use. Coordinate application support with other IT teams including Infrastructure, Integration, Reporting, and help desk. Handle software upgrade initiatives or enhancements to workflows including design, build, and test. Modify tables/master files, make additions and changes under the direction of senior team members. Implement changes using documented procedures that are compliant with policies and procedures. Take ownership of low to medium complexity issues and act as a liaison between users and other support staff to facilitate resolution. Assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to applications. Participate in team and cross-team meetings and maintain appropriate meeting records. Diagnose and resolve technology problems. Maintain up-to-date project documents for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables Identify system optimization and enhancements and collaborate with vendors and other ITS analysts in order to design and implement effective solutions Collaborate and build consensus with stakeholders. Qualifications Bachelor's degree in nursing, other clinical discipline, information technology/informatics, business, management, communications, etc Minimum of 5 years of experience in a position that had the same or similar primary duties in a healthcare setting Active license or certification to practice as a clinician is a plus (MD, RN, Physical Therapist, Occupational Therapist, Dietitian, Clinical Social Worker, Respiratory Therapist, etc.). Epic certification preferred or experience with 2 major Epic upgrades or implementations PI104503089
AltaMed Health Services We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. Job ID 2018-6880 Location US-CA-Los Angeles Overview Supports all clinical staff roles throughout the care continuum (as assigned). He or she will coordinate and monitor the analysis, design, implementation, evaluation and maintenance of clinical informatics applications and projects within the assigned area(s) as well as coordinate and provide direct support and education to clinicians (physicians, nurses, and other interdisciplinary team members) in their use of Health System technology including the electronic health record (EHR). The position will have a good understanding of Epic modules, ancillary systems, and health system operations. Responsibilities Develop and coordinate communication about future EHR changes, upgrades, and downtimes to clinical customers; develop and perform competency assessments related to clinician use of information systems, documents findings; designs and delivers targeted training and remediation as necessary and evaluates effectiveness of interventions. Synthesize data, information, and knowledge to clarify informatics issues or problems; analyze multiple approaches/solutions to the informatics issue or problem, develop a recommended informatics solution for the specific issue or problem, and manage the process for implementing the solution to the informatics issue or problem. Identify analyze, prioritize, redesign, test, and implement improvements to existing clinical information systems; lead root cause analysis efforts related to clinical information systems. Develop methods, techniques and evaluation criteria for obtaining clinical information system performance improvement results; consider factors related to safety, effectiveness, costs, and impact to patient care when problem-solving. Act as second level of support and triage system problems within department's workflow, policies and procedures. Provide tier-2 support of application incidents reported through help desk; including on call coverage as required. Assist in implementation of medium complexity tools and workflows. Collaborate with other members of IT team in managing the resolution of problems and implementation of changes to IT systems. Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests. Perform daily monitoring of applications in production use. Coordinate application support with other IT teams including Infrastructure, Integration, Reporting, and help desk. Handle software upgrade initiatives or enhancements to workflows including design, build, and test. Modify tables/master files, make additions and changes under the direction of senior team members. Implement changes using documented procedures that are compliant with policies and procedures. Take ownership of low to medium complexity issues and act as a liaison between users and other support staff to facilitate resolution. Assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to applications. Participate in team and cross-team meetings and maintain appropriate meeting records. Diagnose and resolve technology problems. Maintain up-to-date project documents for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables Identify system optimization and enhancements and collaborate with vendors and other ITS analysts in order to design and implement effective solutions Collaborate and build consensus with stakeholders. Qualifications Bachelor's degree in nursing, other clinical discipline, information technology/informatics, business, management, communications, etc Minimum of 5 years of experience in a position that had the same or similar primary duties in a healthcare setting Active license or certification to practice as a clinician is a plus (MD, RN, Physical Therapist, Occupational Therapist, Dietitian, Clinical Social Worker, Respiratory Therapist, etc.). Epic certification preferred or experience with 2 major Epic upgrades or implementations PI104503089
AltaMed Health Services
Los Angeles, CA 90040, US
AltaMed Health Services We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. Job ID 2018-6819 Location US-CA-Los Angeles Overview The Retention in Care Specialist will conduct outreach to patients who have not attended an HIV medical appointment and engage them in HIV care by assisting patients in removing barriers that keep them out of care through the provision of tailored interventions. The Retention in Care Specialist will provide quality and comprehensive HIV Health Education, HIV testing, and HIV prevention education services to clients at high risk for infection or transmission of HIV. Core responsibilities include linking clients that have not attended an HIV medical appointment, implementing ARTAS, and maintaining clients engaged into care. Responsibilities Provide excellent customer service at all times, to internal and external customers. Implement ARTAS model to overcome barriers for clients resisting care Participates in comprehensive training sessions (including monthly clinical supervision) for prevention. Coordinates AltaMed's HIV Prevention activities and events, as directed by the Program Supervisor/Manager. Coordinate HIV Prevention schedules and events in conjunction with the HIV Supervisor/ Manager. Represents AltaMed HIV Services at community meetings and coalitions. Assists in the development of HIV Prevention presentations for internal and external meetings, conferences, and trainings. Review HIV health education materials for content, layout, cultural-sensitivity and linguistic appropriateness Providing HIV/STI Counseling and Testing. Clearly and accurately completes required documentation for MCC program forms such as data sheets, assessments, etc. Interface and collaborate with diverse group of health care professionals and outside community resources to coordinate referrals/linkages and patient care. Participates in regular internal audits to ensure that program documentation, charts and reports are accurate and complete on a monthly basis. Promotes HIV/STI Prevention services through in-service presentations to AltaMed staff and other agencies. Participates in program, departmental and division staff meetings. Ensures the maintenance of accurate activity logs and program reports and monitors and submits timely progress reports in addition to monitoring the grant's HIV quality measures. Works collaboratively with Grants Management and Development team to develop and submit proposals to expand HIV Prevention programming. Knowledgeable about HIV/AIDS and current resources available Performs other related duties as assigned. Qualifications High School Diploma required. Bachelors Degree in Science in Health Science with an emphasis in Community Health Education or related field or equivalent work experience preferred. A minimum of 5 years experience in a community HIV Prevention program or human service-related field, such as social work, psychology, nursing, counseling or health education Trained in Motivational Interviewing and demonstrates a capacity to deliver client-centered counseling. Demonstrated skills in Presentation and Group Facilitation. Applicant must demonstrate skill (through education or experience) in counseling, crisis intervention, critical reading and writing as it relates to implementation of program goals and objectives. PI104503363
AltaMed Health Services We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. Job ID 2018-6819 Location US-CA-Los Angeles Overview The Retention in Care Specialist will conduct outreach to patients who have not attended an HIV medical appointment and engage them in HIV care by assisting patients in removing barriers that keep them out of care through the provision of tailored interventions. The Retention in Care Specialist will provide quality and comprehensive HIV Health Education, HIV testing, and HIV prevention education services to clients at high risk for infection or transmission of HIV. Core responsibilities include linking clients that have not attended an HIV medical appointment, implementing ARTAS, and maintaining clients engaged into care. Responsibilities Provide excellent customer service at all times, to internal and external customers. Implement ARTAS model to overcome barriers for clients resisting care Participates in comprehensive training sessions (including monthly clinical supervision) for prevention. Coordinates AltaMed's HIV Prevention activities and events, as directed by the Program Supervisor/Manager. Coordinate HIV Prevention schedules and events in conjunction with the HIV Supervisor/ Manager. Represents AltaMed HIV Services at community meetings and coalitions. Assists in the development of HIV Prevention presentations for internal and external meetings, conferences, and trainings. Review HIV health education materials for content, layout, cultural-sensitivity and linguistic appropriateness Providing HIV/STI Counseling and Testing. Clearly and accurately completes required documentation for MCC program forms such as data sheets, assessments, etc. Interface and collaborate with diverse group of health care professionals and outside community resources to coordinate referrals/linkages and patient care. Participates in regular internal audits to ensure that program documentation, charts and reports are accurate and complete on a monthly basis. Promotes HIV/STI Prevention services through in-service presentations to AltaMed staff and other agencies. Participates in program, departmental and division staff meetings. Ensures the maintenance of accurate activity logs and program reports and monitors and submits timely progress reports in addition to monitoring the grant's HIV quality measures. Works collaboratively with Grants Management and Development team to develop and submit proposals to expand HIV Prevention programming. Knowledgeable about HIV/AIDS and current resources available Performs other related duties as assigned. Qualifications High School Diploma required. Bachelors Degree in Science in Health Science with an emphasis in Community Health Education or related field or equivalent work experience preferred. A minimum of 5 years experience in a community HIV Prevention program or human service-related field, such as social work, psychology, nursing, counseling or health education Trained in Motivational Interviewing and demonstrates a capacity to deliver client-centered counseling. Demonstrated skills in Presentation and Group Facilitation. Applicant must demonstrate skill (through education or experience) in counseling, crisis intervention, critical reading and writing as it relates to implementation of program goals and objectives. PI104503363
AltaMed Health Services
Lynwood, CA 90262, US
AltaMed Health Services We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. Job ID 2018-6851 Location US-CA-Lywood Overview Provides nursing care within licensed scope of practice. Responsibilities Provides excellent customer service at all times, to internal and external customers. Determines specific needs for each clinic and prepares area with appropriate supplies, equipment, etc. Interviews patients and/or family, reviews patients charts and progress notes to determine prior visits to the clinic, history, status of follow-up on physicians orders and definition of problems. Refers defined patient needs to physician. Instructs patient and/or family on follow-up care. Assists physician with procedures and treatments. Evaluates charts of patients who failed clinic appointments to determine urgency of follow-up care, contacts social worker when necessary and reviews with clinic staff the plan for follow-up appointments. Documents activities in his/her clinic (e.g. medication, immunization records, nursing care plans, etc.) Communicates, coordinates and consults with members of the health team while performing nursing responsibilities. Maintains adequate levels of medication, supplies, teaching aids for optimal patient care. Assists in orientation of new personnel. Participates in staff meetings and ongoing clinic nursing reviews. Provides nursing staff coverage in clinics as assigned. Participates in activities which promote own professional growth and development. Assists any and all internal or external consumers with any problems they may have in a pleasant and cooperative manner. Responsible for collecting data from "walk-in" or "phone-in" patients and follows provider orders as directed. Performs, observes, and records symptoms, interactions and progress of the patient and reports findings to the medical provider. Does not make independent medical or healthcare decisions. Assists medical providers and/or carries out medical provider's orders by performing requested tests. Assists with special projects as assigned. Assist with referrals as needed. Responsible for assisting with the completion of all calibration of medical equipment and ensuring logs are up to date. Responsible for maintaining current knowledge of all back office policies and procedure Handles client health information at a minimum necessary to document data, access, and carry out responsibilities of the position. Performs other duties as assigned. Qualifications Graduation from an accredited LVN school. Current LVN license issued by the State of California Vocational Nursing and Psychiatric Technicians. Must maintain current CPR/First Aid training. Experience and knowledge regarding the physical, mental and social needs of the patients PI104503287
AltaMed Health Services We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. Job ID 2018-6851 Location US-CA-Lywood Overview Provides nursing care within licensed scope of practice. Responsibilities Provides excellent customer service at all times, to internal and external customers. Determines specific needs for each clinic and prepares area with appropriate supplies, equipment, etc. Interviews patients and/or family, reviews patients charts and progress notes to determine prior visits to the clinic, history, status of follow-up on physicians orders and definition of problems. Refers defined patient needs to physician. Instructs patient and/or family on follow-up care. Assists physician with procedures and treatments. Evaluates charts of patients who failed clinic appointments to determine urgency of follow-up care, contacts social worker when necessary and reviews with clinic staff the plan for follow-up appointments. Documents activities in his/her clinic (e.g. medication, immunization records, nursing care plans, etc.) Communicates, coordinates and consults with members of the health team while performing nursing responsibilities. Maintains adequate levels of medication, supplies, teaching aids for optimal patient care. Assists in orientation of new personnel. Participates in staff meetings and ongoing clinic nursing reviews. Provides nursing staff coverage in clinics as assigned. Participates in activities which promote own professional growth and development. Assists any and all internal or external consumers with any problems they may have in a pleasant and cooperative manner. Responsible for collecting data from "walk-in" or "phone-in" patients and follows provider orders as directed. Performs, observes, and records symptoms, interactions and progress of the patient and reports findings to the medical provider. Does not make independent medical or healthcare decisions. Assists medical providers and/or carries out medical provider's orders by performing requested tests. Assists with special projects as assigned. Assist with referrals as needed. Responsible for assisting with the completion of all calibration of medical equipment and ensuring logs are up to date. Responsible for maintaining current knowledge of all back office policies and procedure Handles client health information at a minimum necessary to document data, access, and carry out responsibilities of the position. Performs other duties as assigned. Qualifications Graduation from an accredited LVN school. Current LVN license issued by the State of California Vocational Nursing and Psychiatric Technicians. Must maintain current CPR/First Aid training. Experience and knowledge regarding the physical, mental and social needs of the patients PI104503287
AltaMed Health Services
Los Angeles, CA 90040, US
AltaMed Health Services We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. Job ID 2018-6766 Location US-CA-Los Angeles Overview The Patient Experience Outreach Coordinator is responsible for patient/member outreach for various campaigns related to improving the patient's overall experience and administrative support for other performance improvement projects and initiatives. Responsibilities Provide superior customer service to internal/external customers to ensure an exceptional customer experience. Make outbound telephone calls to patients for various campaigns while maintaining a professional level of telephone etiquette at all times. Conduct problem identification, problem solving and process improvement recommendations. Verify eligibility for patients prior to outbound calls and report eligibility issues for correction when necessary. Using appropriate subject codes, accurately and thoroughly document all patient interactions in the Customer Relations System (CRM). Utilize strong judgement to identify if patient grievances have clinical components and should be routed to the clinical team for handling. Educate patients on the grievance and appeal process and direct them to their assigned health plan when appropriate. Interface with contracted health plans and other internal departments to troubleshoot concerns presented by the patients during an outbound call. Assist in the current and ongoing assessment of provider office's current practices and provide suggestions for streamlining the process. Identify barriers to customer satisfaction and recommend actions to address operational challenges. Actively participate in all departmental meetings, training sessions, and other activities. Assist with generating reports as requested. Maintain confidentiality of all protected health information in accordance with corporate guidelines. Provide feedback and regular status reports on assignments to Supervisor. Provide administrative support, including generating correspondence, organize mass mailings, and coordinate training sessions. Perform other duties as assigned. Qualifications High School diploma required. Associates degree or Bachelor's degree in a health related field preferred. Minimum of 4 years' experience in a managed care or IPA setting required. Previous experience in a Member Services or Grievance & Appeals capacity identifying and resolving member complaints, grievances and appeals. Knowledge of Medi-cal, Medicare, CalMedi-Connect, Affordable Care Act, and Commercial lines of business. PI104503407
AltaMed Health Services We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. Job ID 2018-6766 Location US-CA-Los Angeles Overview The Patient Experience Outreach Coordinator is responsible for patient/member outreach for various campaigns related to improving the patient's overall experience and administrative support for other performance improvement projects and initiatives. Responsibilities Provide superior customer service to internal/external customers to ensure an exceptional customer experience. Make outbound telephone calls to patients for various campaigns while maintaining a professional level of telephone etiquette at all times. Conduct problem identification, problem solving and process improvement recommendations. Verify eligibility for patients prior to outbound calls and report eligibility issues for correction when necessary. Using appropriate subject codes, accurately and thoroughly document all patient interactions in the Customer Relations System (CRM). Utilize strong judgement to identify if patient grievances have clinical components and should be routed to the clinical team for handling. Educate patients on the grievance and appeal process and direct them to their assigned health plan when appropriate. Interface with contracted health plans and other internal departments to troubleshoot concerns presented by the patients during an outbound call. Assist in the current and ongoing assessment of provider office's current practices and provide suggestions for streamlining the process. Identify barriers to customer satisfaction and recommend actions to address operational challenges. Actively participate in all departmental meetings, training sessions, and other activities. Assist with generating reports as requested. Maintain confidentiality of all protected health information in accordance with corporate guidelines. Provide feedback and regular status reports on assignments to Supervisor. Provide administrative support, including generating correspondence, organize mass mailings, and coordinate training sessions. Perform other duties as assigned. Qualifications High School diploma required. Associates degree or Bachelor's degree in a health related field preferred. Minimum of 4 years' experience in a managed care or IPA setting required. Previous experience in a Member Services or Grievance & Appeals capacity identifying and resolving member complaints, grievances and appeals. Knowledge of Medi-cal, Medicare, CalMedi-Connect, Affordable Care Act, and Commercial lines of business. PI104503407
