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Cox Communications 11505 West Dodge Road, Omaha, NE, United States
Mar 23, 2017
Full time
Job Description - Call Center Customer Service Representative (Technical Support) (1617940) Call Center Customer Service Representative (Technical Support)  ( Job Number:  1617940 )   ON-SITE HIRING EVENT Tuesday, April 11th, 2017 from 2PM - 6PM 3031 North 120th Street Omaha, NE 68154   Meet with recruiters live to learn more about this position within Cox Communications.  Can't make the event? Apply online now!   https://cox.taleo.net/careersection/jobdetail.ftl?job=1617940     Cox Communications   Description   At Cox, we connect people to the things they love. Now we’d like to connect you to a career opportunity you’ll love. Cox Communications call center is looking for customer focused individuals to join our team and be the voice of our brand to Serve, Solve and Sell.   We offer... Competitive wages with potential for additional financial incentives for motivated team members!  FREE Internet and other Cox discounted services  Medical, Dental, and Vision Benefits first day! Casual, yet energetic and engaging work environment Retirement Benefits including 401(K) matching Work-life balance, including generous time off policies:  Up to 22 days of Paid Time Off during first year, plus 7 Paid Holidays Tuition Assistance provided High degree of commitment to our communities including volunteer opportunities Career Advancement Opportunities across the Cox family of companies A Technical Support Representative is part of a supportive, service-oriented team that:  Exceeds our customer’s expectations by providing top notch customer service.  Engages in real-time troubleshooting with customers to resolve technical issues.  Educates residential Cox customers about the use of products and additional service opportunities. Maximize opportunities to sell additional or upgraded services to customers as available, while providing a quality customer experience.  Lives the Cox Values , by demonstrating an approach towards people and work that is consistent with the overall values of the company: Integrity - We do business with honesty and integrity. We meet or exceed the highest ethical standards in all of our business activities. We can be trusted to do what we say we will do. We Live Cox Values. People - Our employees are our most important asset. They set us apart. We invest in their continuous development and recognize their contributions to our success. Diversity - Diversity of cultures and ideas makes us stronger; it is a core Value at Cox. We value different approaches, thinking perspectives and people. Customers - Our customers are our lifeblood. They depend on us to provide reliable, quality products and outstanding service at every opportunity. We count on employees to do the right thing for our customers. Community - Communities connect us to the people we serve. We are leaders and responsible citizens in the communities where we live and work. At the heart of our Values we support youth, education and environmental sustainability. Unleash your potential with Cox Communications as a Technical Support Representative, where you will be enhancing the lives of our customers and your career.    The Cox Communications Difference   Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents and grow your career.    Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare and 401k) and a best-in-class working environment.   We are committed to having a diverse workforce that reflects the communities we serve.    We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives.     Cox Communications Ranks 17 on the 2015 DiversityInc Top 50 Companies for Diversity    Cox Ranked in Top 10 for Diversity Councils    Keep reading to learn more about the role and to apply to join the Cox Communications team NOW!   Primary Responsibilities and Essential Functions Work in an energetic call center environment answering inbound customer calls concerning inquiries about one or more Cox products.  Trouble shoot the root cause of customer problems and identify the action required (using company databases, customer information, and collaboration with other departments) to resolve issue and schedule service appointments when necessary.    Provide total customer service by asking questions and listening to customers in order to understand their needs, requests, or problems while identifying sales and up-selling opportunities that will drive additional revenue for the company.   Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments.  Keep customer informed about progress by checking the status of work orders in customer record system.  Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments.  Other duties as assigned.   Qualifications   Minimum High school graduate or GED or equivalent work experience.   6 months work experience providing service directly to customers.  6 months experience using a computer in a work or non-work setting. Eligibility to work in the United States.  Preferred 6 or more months experience troubleshooting basic hardware, software, and/or connectivity issues.   6 or more months experience working in a position that requires meeting sales goals.   Keen aptitude for helping customers and a customer experience focus.   1 to 2 years of work experience in a customer service role, not specific to just Call Center.  Enthusiastic and personable, with the ability to adapt and thrive in constant change.   Previous telecommunications experience.   Strong computer skills and be able to navigate through multiple screens.   Your Career at Cox   From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.   Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare and 401k) and a best-in-class working environment.   Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at: http://www.cox.com/ .   Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.   Organization :   Cox Communications, Inc. Primary Location :   US-NE-Omaha-11505 W Dodge Rd     Employee Status :   Regular Job Level :   Individual Contributor Shift :   Evening Job   -   Travel :   No Schedule :   Full-time  
Apertus Partners Reston, VA, United States
Mar 23, 2017
Contractor
As a System Architect, you will be responsible for designing and implementing a project's technical architecture. A System Architect defines the structure of a system, its interfaces, and the principles that guide its organization, software design and implementation. You will need to have knowledge of all the different aspects of the technical solution as well as robust business knowledge. Responsibilities: Subject Matter Expert to assist in developing the architecture, support and services for specific IT applications Strong Pega Framework (PRPC) and Applications (HCIF/PCS) experience. Lead technical design sessions with the development teams, including the creation of class models, sequence diagrams, component models, and detailed design specifications to ensuring that architecture standards are followed Responsible for implementing technical solutions on Pega 7.X, and Pega Healthcare Insurance Industry Framework Hands on experience building rules, data objects, integrations, and activities Analyze, design and/or develop best practice business changes through technology solutions Identify key performance alerts provided by the system and understand how to resolve the underlying issue Hands on experience in implementing PEGA integration services using REST, SOAP, etc. Requirements: Must be a Pega certified CSA with good knowledge of Java frameworks Experience with software architecture and SOA services implementation Experience in business process modeling or workflow Has expert knowledge of the Pega Architecture, including security model, and service interfaces Extensive Experience with web services standards and related technologies (HTTP, XML, JSON, REST, SOAP, WS*) Ability to collaborate with a team of senior developers and architects Proven experience in all phases of software development including design, configuration, testing, debugging, implementation, and support of large-scale, business centric and process based applications Preferred Skills: Experience in any of the RDBMS tools like Oracle, DB2 or Sybase is a plus. Experience in Agile Scrum methodology
Apertus Partners Arlington, VA, United States
Mar 23, 2017
Contract to Hire
Job Summary:  Our client is looking for a Quality Assurance professional that would be responsible for defining the overall testing strategy, designing test suites and supporting overall application compliance. This individual will be responsible for planning, managing, maintaining, coordinating and executing the test scripts for complex, multi-tier applications. Responsibilities: Create automation test framework using open source tools like Selenium Have experience with Cucumber or other Rest Assured BDD frameworks to integrate open source tools for automated testing Create automation scripts using Selenium Web Driver, Appium/ ExperiTest, Jenkins and Maven and perform regression testing Prepare test plan documents and write test procedures Implement test plans within current guidelines by analyzing project requirement documents. Review project documentation for all assigned projects to ensure that the project requirements are clearly defined. Designs, develops, tests, maintains and executes reusable test automation scripts across different test environments for consistency. Ability to execute test cases manually (if needed) based on business requirements. To fulfill this role, the individual applies appropriate automation technologies to meet the short and long term goals of the testing organization. Coordinate regression test automation activities across all supported applications Work with requirements teams to define test cases and maintain traceability Report defects and escalate issues as needed Work closely with software development team to reproduce and debug issues. Demonstrate ownership and accountability through self-directed task management Motivated team player, with very strong analytical, diagnostic and debugging skills Ability to lead a team of 2-4 testers Estimate tasks and present plans to project leadership Good oral communication and writing skills. Requirements and Experience Guidelines: Must be a U.S. Citizen or U.S. Legal Permanent Resident Eligible for U.S. Government Clearance. Minimum 4 years of hands-on experience with test automation tools (e.g. HP Quality Center, Quick Test Professional (QTP), Selenium) Minimum of 2 years of experience with using tools like Appium, Cucumber framework, Rest Assured BDD frameworks, Jenkins and Maven Minimum 5+ years overall testing and quality assurance experience Minimum of 2 years of experience with Performance testing, formulating performance test strategies and setting up VM’s for performance testing. Minimum of 2 years of mobile testing. Experience using Saucelabs cloud hosted infrastructure is desired. Minimum of 1 year of experience with JMeter Understanding of the Software Development Life Cycle (SDLC) and experience working in agile / iterative SDLC environments QA test automation for web-based platforms. Experience with Windows OS, JavaScript and XML is highly desirable. Work with applications designed / developed with Java and WCMS technologies like Drupal, SharePoint 2013 and Sitecore Ability to excel in team oriented environment. Able to work independently and in a fast paced environment Adheres to development standards, software development lifecycle processes Constantly seeks ways to improve processes for increased agility and quality Bachelor’s degree required from college or University  
Apertus Partners Arlington, VA, United States
Mar 23, 2017
Contract to Hire
Job Summary:   Our client is looking for a self-motivated candidate who can quickly turn visual designs and wireframes into functional pages and contribute to idea generation and development. Turn-around time is usually short and fast-paced. You will work very closely with others on the user experience team, especially designers and information architects; coming up with new ideas and ways to implement their designs. You will also work closely with our clients, supporting their ongoing content and image updates and providing training. Qualified applicants must be detail-oriented, result-driven individuals who work well within team environments and have good interpersonal skills, as well as good client interaction skills. Responsibilities:  •    Experience writing elegant, readable, maintainable HTML and CSS, as well as significant experience with JavaScript/UI libraries. •    Assess existing solutions for usefulness, usability, and coding techniques. •    Utilize low-fidelity, medium-fidelity, and high-fidelity prototypes across the different stages of the design. •    Develop prototypes of the solution's high-level interaction, navigation, and organization design depicting all elements of a unique screen type, including the content, functional, and navigation specifications. •    Communicate effectively with the creative user experience team and technical development team. •    Previous client-facing experience required, including proactive communication and training skills. •    Ensure solutions meet 508 accessibility requirements. •    Translate visual designs into completed HTML pages while strictly adhering to design specifications. •    Integrate presentation layer code with CMS technologies. •    Implement front-end structure and standards as defined by Creative Lead. •    Work closely with back-end developers to ensure integrity of the UI throughout development life-cycle. •    Ensure cross-browser, cross-platform and multiple device type compatibility and resolve issues. •    Work within frameworks (Foundation, Bootstrap) to create responsive layouts.  •    Identify tools, templates, and techniques that evolve existing approaches for the larger Creative Design community at Sapient. •    Based on functional specifications, optimize development for User Experience. •    Stay current on web technology trends and innovations and share information with the team. Requirements and Experience Guidelines:  •    Must be a U.S. Citizen or U.S. Legal Permanent Resident •    Eligible for U.S. Government Clearance.   •    3+ years of industry experience. •    1+ years of experience working with a Web Content Management System (WCMS) •    Significant experience with JavaScript/UI libraries (JQuery, etc.).  •    Ability to determine when a library is required and ability to work with straight JavaScript when it is not. •    Experience with JSON, backbone.js. •    Experience working with Drupal WCMS is a plus  •    Experience working with responsive web designs and mobile web sites. •    Candidates must be versed in user-centered design methods and techniques. •    Excellent analytical and process-oriented skills. •    Excellent verbal and written skills. •    Experience in working on multiple projects simultaneously. •    Ability to work collaboratively on multi-disciplinary teams (in a consulting firm or agency preferred). •    Prior experience with cross-browser development and testing. •    Experience with wireframes and proof-of-concept mockups. •    Ability to learn new UI technologies quickly. •    Knowledge of hand-coded HTML, CSS, JavaScript, and DOM. •    Knowledge of CSS pre-processors (LESS/SASS) desired. •    Experience in developing standards-based, CSS-driven, table-less layouts. •    Knowledge of Section 508 and WCAG 2.0 standards and compliance desired. •    Understanding of SEO and accessibility issues as they relate to the front-end. •    Graphics manipulation/optimization skills using Photoshop, Illustrator. etc. •    Graphics development, creating visual design comps skills using Photoshop, Illustrator, etc. a plus. •    Experience working with portal technologies and/or backend frameworks (Java, .NET) is a plus. •    Bachelor’s Degree required from college or university
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