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Apertus Partners Washington D.C., Washington DC, United States
Dec 10, 2018
Full time
The Banquet Director oversees front of the house operations in all banquet as well as catering events throughout the hotel, to include set-up, serving and cleanup. The Manager will ensure consistent, superior service and food, stepping into all positions in the banquet as necessary. Responsible and has the authority to take care of immediate guest and staff issues. The Banquet Manager will comply with, and enforce all hotel/restaurant policies and procedures, and ensure compliance with the company's standards. Essential Duties and Responsibilities Approaches all encounters with guests and colleagues in a friendly, service-oriented manner Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded Remains alert of complaints and/or unsatisfied guests and responds appropriately to ensure guest satisfaction Coordinates with other staff and departments to arrange for the delivery of requested services Maintains constant contact with kitchen staff to ensure complete effective communication between food production and food service Ensures all functions are set and staff is prepared and organized before required time on BEO Inspects table place settings, including table linen, china, glass, silverware and condiments for correct placement and ensures that each element is clean, undamaged and attractive Ensures proper setting of buffet tables and other food service tables Arranges for and ensures proper sequence of service for each event Monitors banquet team members to ensure all operating procedures are followed Supervises clearing and post function cleanup and garbage removal Maintains clean and orderly back areas, pre-function areas and storage areas Assures that all china, glassware, silverware, linen, etc. are returned to their proper locations after each event Supervises the handling, storage, and security of all catering service equipment, including catering vehicles and golf carts Ensures staff training programs are implemented and measured regularly Conducts regular staff meetings to build rapport and ensure colleagues are well informed Clearly projects the visions of the department and measures progress Conducts quarterly reviews of colleague's performance and provides council as needed Meticulously plans events with captains to ensure execution is achieved at the highest level Conducts regular meetings with the banquet captains, director of F&B as well as the sales & catering staff to continuously evaluate strategies and ideas for enhancements to benefit the guests experience Conducts interviews carefully outlining the functions of the position for which a potential colleague is being interviewed for Ensures payroll is reviewed and finalized as set forth by the policy of the resort Reviews scheduling and labor needs to meet the guests needs as well as maximize efficiency Ensures that all staff meets Sonnenalp standards Responsible for achievement of budgeted revenue and payroll Actively involved in preparing revenue and payroll budgets Performs light security duties at the end of the p.m. shift to make sure entire building is locked up thus preventing theft, vandalism, etc. Covers Restaurant Managers shifts in all F&B outlets during slow times, shoulder seasons and winter season. Enters Engineering and IT issues into HotSOS and follows up to ensure issues are corrected in a timely manner. Education/Experience 2 years minimum experience as a hotel banquet manager or assistant manager Excellent customer service and problem solving skills High School diploma or equivalent (GED) required A degree in hospitality or business management is an asset but not required. Special Skills/Equipment Minimum 21 years of age or older Strong wine and liquor knowledge Strong computer skills required Strong organizational skills required Excellent communication and guest relation skills in English The ability to work well with a large group of people in a team environment Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results Must maintain composure and objectivity under pressure Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests Ability to work a flexible schedule including nights, days, weekends and holidays      
Apertus Partners Richmond, VA, Richmond, Virginia, United States
Dec 10, 2018
Contractor
Apertus Partners is seeking a Software Tech Analyst to assist with the following in Richmond, VA. Experience with front-end, UI and back-end validation testing. Thorough understanding of various browsers user agents and compatibility testing. Knowledge of SQL and database interaction. Strong analytical skills; attention to details. Work alongside software developers, business analysts, product owners and other system specialists to gather and interpret user/system requirements. Produce well-structured, documented and maintainable test scripts for manual testing that support the software test cycle within the SDLC. Participate in the development and support of the testing program aimed at supporting multiple testing efforts simultaneously. Create clearly documented defect reports for anomalies found during test procedures. Validate that user expectations are achieved during the testing process. Develop and establish quality assurance measures and testing standards for new applications, and/or enhancements to existing applications throughout their development/product lifecycles. Strong analytical skills; attention to details. Demonstrated ability to work both independently and as part of a software development team. Basic understanding of Java or other object-oriented programming languages. Ability to communicate effectively both orally and in writing. PREFERRED ABILITIES Experience working in an Agile or iterative development environment. Knowledge of test automation and best practices. Experience with IBM Rational Team Concert, or another similar system (JIRA, VersionOne, etc). Experience testing mobile, web, POS (Point-of-sale), financial and human resource applications preferred. A Bachelor's Degree in Computer Science/Information Systems is preferred. Extensive current experience in software testing is required.