Brown Medicine East Providence, RI, USA
Dec 11, 2018
Job Description PRINCIPAL DUTIES AND RESPONSIBILITIES Answer and refer telephone calls or other inquiries to ensure accurate and timely communications are facilitated. Greet patients and visitors promptly. Assist patients and family members or other customers with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner. Confirm patient appointments in advance of visit. Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary. Schedule patient appointments Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of the office (organizing, housekeeping, assisting others, etc.). Check patients into clinical office by updating patient demographic information and “arriving” the patient in the software. Verify insurance information at each patient visit. Review encounter forms to ensure accurate diagnostic/treatment codes are applied. Collect payments (co-pays) for services rendered when applicable (at check in or at check out.) Reconcile encounter forms and payment collection on a daily basis. Document and log unused encounter forms as directed by the Patient Accounting Office. Check patients out of the clinical site by processing the paperwork, scheduling follow up visits and entering the charge for the visit.. Photocopy, fax and file as required. Process outgoing mail and distribute incoming mail. Initiate and follow through on referral authorization calls to insurance carriers as necessary. Type correspondence as directed. Filing as required. Prepare initial patient medical record. Respond to routine requests for information in a timely manner following procedure/guidelines. Reduce inquiries to others when information is readily available through other means. Maintain equipment and report broken or missing equipment to manager as soon as possible. Willingly learns new skills, procedures, protocols as they are introduced; attends training and masters new software programs. May perform duties of Medical Assistant. Maintain work area in a neat and orderly fashion. Attend meetings as required. Demonstrate flexibility to perform duties wherever volume deems it necessary within the office. Prepare exam and/or treatment rooms with necessary equipment and supplies for examination of treatment. Prepare patient for examination and/or treatment obtaining vital signs such as blood pressure, pulse, temperature and weight. Perform testing procedures relative to appropriate training and demands of specialty such as EKGs, spirometry, tympanograms, PFTs, audiometry, etc.- knowledge of all in-house testing Assist physician in preparing for procedures to specialty Under physician supervision draw up and administer injections. Maintain examination rooms.. Assist with scheduling of tests and treatments as requested. Maintain patient files and records including filing of lab and x-ray reports. May perform the duties of Medical Secretary dependent upon site. Call in prescriptions to pharmacies prescribed by physician and as directed. BASIC KNOWLEDGE: High school diploma or GED. Graduate of a Medical Assistant Program or demonstrated experience of a minimum of one-year experience gained through prior employment. Knowledge of medical office procedures and terminology. Knowledge of grammar, spelling and punctuation to document patient information and type correspondence. Skill in greeting patients and answering telephones with a strong customer service focus. Skill in operating a variety of office equipment such as copier, facsimile machine and computer. Company Description Brown Medicine (formerly University Medicine) is a large non-profit, academic, multi-specialty medical group in Rhode Island with approximately 200 physicians. We provide primary care and specialty outpatient services in multiple practices throughout Rhode Island. Brown Medicine physicians also lead many inpatient medical services at both Rhode Island and The Miriam Hospitals, enabling comprehensive and coordinated care for our patients. Brown Medicine is an affiliated entity of the Alpert Medical School of Brown University, employing most of the full-time faculty of the Department of Medicine. Our Purpose Brown Medicine’s ability to integrate the three missions of patient care, teaching and research into “a greater good” is what gives Brown Medicine meaning and purpose and sets it apart from all other internal medicine practices in the state of Rhode Island. It is by embracing all three missions that we provide a unique service to our patients, our colleagues and to the worldwide community.