Cox Communications
7401 Florida Boulevard, Baton Rouge, LA, United States
ON-SITE HIRE EVENT!
Tuesday, October 3rd: 2PM - 6PM
7401 Florida Boulevard
Baton Rouge, LA 70806
On-site interviews! Bring resume!
Can't make the event? Apply online now!
Location: Baton Rouge, Louisiana
Brand: Cox Communications
Description
At Cox, we connect people to the things they love. Now we’d like to connect you to a career opportunity you’ll love. Cox Communications call center is looking for customer focused individuals to join our team and be the voice of our brand to Serve, Solve and Sell.
We offer...
Competitive wages with potential for additional financial incentives for motivated team members!
FREE Internet and other Cox discounted services
Medical, Dental, and Vision Benefits first day!
Casual, yet energetic and engaging work environment
Retirement Benefits including 401(K) matching
Work-life balance, including generous time off policies: Up to 22 days of Paid Time Off during first year, plus 7 Paid Holidays
Tuition Assistance provided
High degree of commitment to our communities including volunteer opportunities
Career Advancement Opportunities across the Cox family of companies
A Technical Support Representative is part of a supportive, service-oriented team that:
Exceeds our customer’s expectations by providing top notch customer service.
Engages in real-time troubleshooting with customers to resolve technical issues.
Educates residential Cox customers about the use of products and additional service opportunities.
Maximize opportunities to sell additional or upgraded services to customers as available, while providing a quality customer experience.
Lives the Cox Values , by demonstrating an approach towards people and work that is consistent with the overall values of the company:
Integrity - We do business with honesty and integrity. We meet or exceed the highest ethical standards in all of our business activities. We can be trusted to do what we say we will do. We Live Cox Values.
People - Our employees are our most important asset. They set us apart. We invest in their continuous development and recognize their contributions to our success.
Diversity - Diversity of cultures and ideas makes us stronger; it is a core Value at Cox. We value different approaches, thinking perspectives and people.
Customers - Our customers are our lifeblood. They depend on us to provide reliable, quality products and outstanding service at every opportunity. We count on employees to do the right thing for our customers.
Community - Communities connect us to the people we serve. We are leaders and responsible citizens in the communities where we live and work. At the heart of our Values we support youth, education and environmental sustainability.
Unleash your potential with Cox Communications as a Technical Support Representative, where you will be enhancing the lives of our customers and your career.
The Cox Communications Difference
Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents and grow your career.
Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare and 401k) and a best-in-class working environment.
We are committed to having a diverse workforce that reflects the communities we serve.
We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives.
Cox Communications Ranks 17 on the 2015 DiversityInc Top 50 Companies for Diversity
Cox Ranked in Top 10 for Diversity Councils
Keep reading to learn more about the role and to apply to join the Cox Communications team NOW!
Primary Responsibilities and Essential Functions
Work in an energetic call center environment answering inbound customer calls concerning inquiries about one or more Cox products.
Trouble shoot the root cause of customer problems and identify the action required (using company databases, customer information, and collaboration with other departments) to resolve issue and schedule service appointments when necessary.
Provide total customer service by asking questions and listening to customers in order to understand their needs, requests, or problems while identifying sales and up-selling opportunities that will drive additional revenue for the company.
Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments.
Keep customer informed about progress by checking the status of work orders in customer record system.
Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments.
Other duties as assigned.
Qualifications
Minimum
High school graduate or GED or equivalent work experience.
6 months work experience providing service directly to customers.
6 months experience using a computer in a work or non-work setting.
Eligibility to work in the United States.
Preferred
6 or more months experience troubleshooting basic hardware, software, and/or connectivity issues.
6 or more months experience working in a position that requires meeting sales goals.
Keen aptitude for helping customers and a customer experience focus.
1 to 2 years of work experience in a customer service role, not specific to just Call Center.
Enthusiastic and personable, with the ability to adapt and thrive in constant change.
Previous telecommunications experience.
Strong computer skills and be able to navigate through multiple screens.
About Cox Communications
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com .
Organization: Cox Communications, Inc. Primary Location: US-LA-Baton Rouge-7401 Florida Blvd Employee Status: Regular Job Level: Individual Contributor Shift: Evening Job Travel: No Schedule: Full-time
Sep 22, 2017
Full time
ON-SITE HIRE EVENT!
Tuesday, October 3rd: 2PM - 6PM
7401 Florida Boulevard
Baton Rouge, LA 70806
On-site interviews! Bring resume!
Can't make the event? Apply online now!
Location: Baton Rouge, Louisiana
Brand: Cox Communications
Description
At Cox, we connect people to the things they love. Now we’d like to connect you to a career opportunity you’ll love. Cox Communications call center is looking for customer focused individuals to join our team and be the voice of our brand to Serve, Solve and Sell.
We offer...
Competitive wages with potential for additional financial incentives for motivated team members!
FREE Internet and other Cox discounted services
Medical, Dental, and Vision Benefits first day!
Casual, yet energetic and engaging work environment
Retirement Benefits including 401(K) matching
Work-life balance, including generous time off policies: Up to 22 days of Paid Time Off during first year, plus 7 Paid Holidays
Tuition Assistance provided
High degree of commitment to our communities including volunteer opportunities
Career Advancement Opportunities across the Cox family of companies
A Technical Support Representative is part of a supportive, service-oriented team that:
Exceeds our customer’s expectations by providing top notch customer service.
Engages in real-time troubleshooting with customers to resolve technical issues.
Educates residential Cox customers about the use of products and additional service opportunities.
Maximize opportunities to sell additional or upgraded services to customers as available, while providing a quality customer experience.
Lives the Cox Values , by demonstrating an approach towards people and work that is consistent with the overall values of the company:
Integrity - We do business with honesty and integrity. We meet or exceed the highest ethical standards in all of our business activities. We can be trusted to do what we say we will do. We Live Cox Values.
People - Our employees are our most important asset. They set us apart. We invest in their continuous development and recognize their contributions to our success.
Diversity - Diversity of cultures and ideas makes us stronger; it is a core Value at Cox. We value different approaches, thinking perspectives and people.
Customers - Our customers are our lifeblood. They depend on us to provide reliable, quality products and outstanding service at every opportunity. We count on employees to do the right thing for our customers.
Community - Communities connect us to the people we serve. We are leaders and responsible citizens in the communities where we live and work. At the heart of our Values we support youth, education and environmental sustainability.
Unleash your potential with Cox Communications as a Technical Support Representative, where you will be enhancing the lives of our customers and your career.
The Cox Communications Difference
Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents and grow your career.
Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare and 401k) and a best-in-class working environment.
We are committed to having a diverse workforce that reflects the communities we serve.
We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives.
Cox Communications Ranks 17 on the 2015 DiversityInc Top 50 Companies for Diversity
Cox Ranked in Top 10 for Diversity Councils
Keep reading to learn more about the role and to apply to join the Cox Communications team NOW!
Primary Responsibilities and Essential Functions
Work in an energetic call center environment answering inbound customer calls concerning inquiries about one or more Cox products.
Trouble shoot the root cause of customer problems and identify the action required (using company databases, customer information, and collaboration with other departments) to resolve issue and schedule service appointments when necessary.
Provide total customer service by asking questions and listening to customers in order to understand their needs, requests, or problems while identifying sales and up-selling opportunities that will drive additional revenue for the company.
Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments.
Keep customer informed about progress by checking the status of work orders in customer record system.
Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments.
Other duties as assigned.
Qualifications
Minimum
High school graduate or GED or equivalent work experience.
6 months work experience providing service directly to customers.
6 months experience using a computer in a work or non-work setting.
Eligibility to work in the United States.
Preferred
6 or more months experience troubleshooting basic hardware, software, and/or connectivity issues.
6 or more months experience working in a position that requires meeting sales goals.
Keen aptitude for helping customers and a customer experience focus.
1 to 2 years of work experience in a customer service role, not specific to just Call Center.
Enthusiastic and personable, with the ability to adapt and thrive in constant change.
Previous telecommunications experience.
Strong computer skills and be able to navigate through multiple screens.
About Cox Communications
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com .
Organization: Cox Communications, Inc. Primary Location: US-LA-Baton Rouge-7401 Florida Blvd Employee Status: Regular Job Level: Individual Contributor Shift: Evening Job Travel: No Schedule: Full-time
Cox Communications
1341 Crossways Boulevard, Chesapeake, VA, United States
Location: Chesapeake, Virginia
Brand: Cox Communications
Description
At Cox, we connect people to the things they love. Now we’d like to connect you to a career opportunity you’ll love. Cox Communications call center is looking for customer focused individuals to join our team and be the voice of our brand to Serve, Solve and Sell.
We offer...
Competitive wages with potential for additional financial incentives for motivated team members!
FREE Internet and other Cox discounted services
Medical, Dental, and Vision Benefits first day!
Casual, yet energetic and engaging work environment
Retirement Benefits including 401(K) matching
Work-life balance, including generous time off policies: Up to 22 days of Paid Time Off during first year, plus 7 Paid Holidays
Tuition Assistance provided
High degree of commitment to our communities including volunteer opportunities
Career Advancement Opportunities across the Cox family of companies
A Technical Support Representative is part of a supportive, service-oriented team that:
Exceeds our customer’s expectations by providing top notch customer service.
Engages in real-time troubleshooting with customers to resolve technical issues.
Educates residential Cox customers about the use of products and additional service opportunities.
Maximize opportunities to sell additional or upgraded services to customers as available, while providing a quality customer experience.
Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company:
Integrity - We do business with honesty and integrity. We meet or exceed the highest ethical standards in all of our business activities. We can be trusted to do what we say we will do. We Live Cox Values.
People - Our employees are our most important asset. They set us apart. We invest in their continuous development and recognize their contributions to our success.
Diversity - Diversity of cultures and ideas makes us stronger; it is a core Value at Cox. We value different approaches, thinking perspectives and people.
Customers - Our customers are our lifeblood. They depend on us to provide reliable, quality products and outstanding service at every opportunity. We count on employees to do the right thing for our customers.
Community - Communities connect us to the people we serve. We are leaders and responsible citizens in the communities where we live and work. At the heart of our Values we support youth, education and environmental sustainability.
Unleash your potential with Cox Communications as a Technical Support Representative, where you will be enhancing the lives of our customers and your career.
The Cox Communications Difference
Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents and grow your career.
Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare and 401k) and a best-in-class working environment.
We are committed to having a diverse workforce that reflects the communities we serve.
We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives.
Cox Communications Ranks 17 on the 2015 DiversityInc Top 50 Companies for Diversity
Cox Ranked in Top 10 for Diversity Councils
Keep reading to learn more about the role and to apply to join the Cox Communications team NOW!
Primary Responsibilities and Essential Functions
Work in an energetic call center environment answering inbound customer calls concerning inquiries about one or more Cox products.
Trouble shoot the root cause of customer problems and identify the action required (using company databases, customer information, and collaboration with other departments) to resolve issue and schedule service appointments when necessary.
Provide total customer service by asking questions and listening to customers in order to understand their needs, requests, or problems while identifying sales and up-selling opportunities that will drive additional revenue for the company.
Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments.
Keep customer informed about progress by checking the status of work orders in customer record system.
Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments.
Other duties as assigned.
Qualifications
Minimum
High school graduate or GED or equivalent work experience.
6 months work experience providing service directly to customers.
6 months experience using a computer in a work or non-work setting.
Eligibility to work in the United States.
Preferred
6 or more months experience troubleshooting basic hardware, software, and/or connectivity issues.
6 or more months experience working in a position that requires meeting sales goals.
Keen aptitude for helping customers and a customer experience focus.
1 to 2 years of work experience in a customer service role, not specific to just Call Center.
Enthusiastic and personable, with the ability to adapt and thrive in constant change.
Previous telecommunications experience.
Strong computer skills and be able to navigate through multiple screens.
About Cox Communications
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com .
Organization: Cox Communications, Inc. Primary Location: US-VA-Chesapeake-1341 Crossways Blvd Employee Status: Regular Job Level: Individual Contributor Shift: On Call Travel: No Schedule: Full-time
Sep 22, 2017
Full time
Location: Chesapeake, Virginia
Brand: Cox Communications
Description
At Cox, we connect people to the things they love. Now we’d like to connect you to a career opportunity you’ll love. Cox Communications call center is looking for customer focused individuals to join our team and be the voice of our brand to Serve, Solve and Sell.
We offer...
Competitive wages with potential for additional financial incentives for motivated team members!
FREE Internet and other Cox discounted services
Medical, Dental, and Vision Benefits first day!
Casual, yet energetic and engaging work environment
Retirement Benefits including 401(K) matching
Work-life balance, including generous time off policies: Up to 22 days of Paid Time Off during first year, plus 7 Paid Holidays
Tuition Assistance provided
High degree of commitment to our communities including volunteer opportunities
Career Advancement Opportunities across the Cox family of companies
A Technical Support Representative is part of a supportive, service-oriented team that:
Exceeds our customer’s expectations by providing top notch customer service.
Engages in real-time troubleshooting with customers to resolve technical issues.
Educates residential Cox customers about the use of products and additional service opportunities.
Maximize opportunities to sell additional or upgraded services to customers as available, while providing a quality customer experience.
Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company:
Integrity - We do business with honesty and integrity. We meet or exceed the highest ethical standards in all of our business activities. We can be trusted to do what we say we will do. We Live Cox Values.
People - Our employees are our most important asset. They set us apart. We invest in their continuous development and recognize their contributions to our success.
Diversity - Diversity of cultures and ideas makes us stronger; it is a core Value at Cox. We value different approaches, thinking perspectives and people.
Customers - Our customers are our lifeblood. They depend on us to provide reliable, quality products and outstanding service at every opportunity. We count on employees to do the right thing for our customers.
Community - Communities connect us to the people we serve. We are leaders and responsible citizens in the communities where we live and work. At the heart of our Values we support youth, education and environmental sustainability.
Unleash your potential with Cox Communications as a Technical Support Representative, where you will be enhancing the lives of our customers and your career.
The Cox Communications Difference
Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents and grow your career.
Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare and 401k) and a best-in-class working environment.
We are committed to having a diverse workforce that reflects the communities we serve.
We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives.
Cox Communications Ranks 17 on the 2015 DiversityInc Top 50 Companies for Diversity
Cox Ranked in Top 10 for Diversity Councils
Keep reading to learn more about the role and to apply to join the Cox Communications team NOW!
Primary Responsibilities and Essential Functions
Work in an energetic call center environment answering inbound customer calls concerning inquiries about one or more Cox products.
Trouble shoot the root cause of customer problems and identify the action required (using company databases, customer information, and collaboration with other departments) to resolve issue and schedule service appointments when necessary.
Provide total customer service by asking questions and listening to customers in order to understand their needs, requests, or problems while identifying sales and up-selling opportunities that will drive additional revenue for the company.
Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments.
Keep customer informed about progress by checking the status of work orders in customer record system.
Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments.
Other duties as assigned.
Qualifications
Minimum
High school graduate or GED or equivalent work experience.
6 months work experience providing service directly to customers.
6 months experience using a computer in a work or non-work setting.
Eligibility to work in the United States.
Preferred
6 or more months experience troubleshooting basic hardware, software, and/or connectivity issues.
6 or more months experience working in a position that requires meeting sales goals.
Keen aptitude for helping customers and a customer experience focus.
1 to 2 years of work experience in a customer service role, not specific to just Call Center.
Enthusiastic and personable, with the ability to adapt and thrive in constant change.
Previous telecommunications experience.
Strong computer skills and be able to navigate through multiple screens.
About Cox Communications
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com .
Organization: Cox Communications, Inc. Primary Location: US-VA-Chesapeake-1341 Crossways Blvd Employee Status: Regular Job Level: Individual Contributor Shift: On Call Travel: No Schedule: Full-time
Cox Communications
1550 West Deer Valley Road, Phoenix, AZ, United States
Location: Phoenix, Arizona
Brand: Cox Communications
Positions available in Deer Valley and Avondale
Description At Cox, we connect people to the things they love. Now we’d like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand. As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand in a retention sales capacity.
The Customer Retention Representative is role is a highly consultative retention sales opportunity, operating in a call center environment. Call center hours of operation are 5am – 8pm, Mon – Fri and 6am – 6 pm, Sat; shift schedule will be determined at time of hire and subject to change.
As part of a customer loyalty driven team, highly motivated individuals will earn an hourly rate of $15.57. The target commission is $1,700 a month. There is potential to earn up to and beyond $70,000 as a high performer. Higher performers are eligible for accelerated pay up to two and a half times their monthly incentive.
In this role, you will:
Respond to customer retention calls for all Cox residential services and product lines.
Identify and resolves customer issues through creative sales techniques.
Exercise creative negotiation and sales technique to motivate customers to continue using Cox services.
Sell additional or upgraded services, while providing a quality customer experience.
Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company.
At Cox, we offer:
Competitive wages with potential for additional financial incentives for motivated team members!
FREE Internet and other Cox discounted services
Medical, Dental, and Vision Benefits first day!
Casual, yet energetic and engaging work environment
Retirement Benefits including 401(K) matching
Work-life balance, including generous time off policies: Up to 22 days of Paid Time Off during first year, plus 7 Paid Holidays
Tuition Assistance provided
High degree of commitment to our communities including volunteer opportunities
Career Advancement Opportunities across the Cox family of companies
Unleash your potential with Cox Communications as a Customer Retention Representative, where you will be enhancing the lives of our customers and your career. Apply today!
Primary Responsibilities and Essential Functions
Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment.
Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs.
Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule.
Educate customers on active product features, service offerings, billing, charges, and product value.
Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively.
Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers.
Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs.
Responsible for utilizing multiple customer databases to access, change or input account information for customers.
Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions.
Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines.
Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database.
Other duties as assigned.
Qualifications
Minimum
HS diploma, GED, or relevant work experience
Effective communication skills
Excellent computer skills
Demonstrated ability to multi-task
Excellent interpersonal skills to work effectively with teams throughout organization
Excellent ability to persuade others through indirect influence
Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction
Demonstrated ability to establish collaborative customer relationships in a fast-paced environment
Demonstrated capacity to thrive in a high-change, often ambiguous business environment
Eligibility to work in the United States.
Preferred
Experience in telecommunications industry
1 or more years in a sales quota or retention environment
2 or more years of experience required in related field (i.e. Retail, Training, Indirect Sales, etc.)
About Cox Communications
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com .
Organization: Cox Communications, Inc. Primary Location: US-AZ-Phoenix-1550 W Deer Valley Rd Employee Status: Regular Job Level: Individual Contributor Shift: Day Job Travel: No Schedule: Full-time
Sep 22, 2017
Full time
Location: Phoenix, Arizona
Brand: Cox Communications
Positions available in Deer Valley and Avondale
Description At Cox, we connect people to the things they love. Now we’d like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand. As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand in a retention sales capacity.
The Customer Retention Representative is role is a highly consultative retention sales opportunity, operating in a call center environment. Call center hours of operation are 5am – 8pm, Mon – Fri and 6am – 6 pm, Sat; shift schedule will be determined at time of hire and subject to change.
As part of a customer loyalty driven team, highly motivated individuals will earn an hourly rate of $15.57. The target commission is $1,700 a month. There is potential to earn up to and beyond $70,000 as a high performer. Higher performers are eligible for accelerated pay up to two and a half times their monthly incentive.
In this role, you will:
Respond to customer retention calls for all Cox residential services and product lines.
Identify and resolves customer issues through creative sales techniques.
Exercise creative negotiation and sales technique to motivate customers to continue using Cox services.
Sell additional or upgraded services, while providing a quality customer experience.
Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company.
At Cox, we offer:
Competitive wages with potential for additional financial incentives for motivated team members!
FREE Internet and other Cox discounted services
Medical, Dental, and Vision Benefits first day!
Casual, yet energetic and engaging work environment
Retirement Benefits including 401(K) matching
Work-life balance, including generous time off policies: Up to 22 days of Paid Time Off during first year, plus 7 Paid Holidays
Tuition Assistance provided
High degree of commitment to our communities including volunteer opportunities
Career Advancement Opportunities across the Cox family of companies
Unleash your potential with Cox Communications as a Customer Retention Representative, where you will be enhancing the lives of our customers and your career. Apply today!
Primary Responsibilities and Essential Functions
Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment.
Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs.
Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule.
Educate customers on active product features, service offerings, billing, charges, and product value.
Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively.
Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers.
Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs.
Responsible for utilizing multiple customer databases to access, change or input account information for customers.
Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions.
Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines.
Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database.
Other duties as assigned.
Qualifications
Minimum
HS diploma, GED, or relevant work experience
Effective communication skills
Excellent computer skills
Demonstrated ability to multi-task
Excellent interpersonal skills to work effectively with teams throughout organization
Excellent ability to persuade others through indirect influence
Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction
Demonstrated ability to establish collaborative customer relationships in a fast-paced environment
Demonstrated capacity to thrive in a high-change, often ambiguous business environment
Eligibility to work in the United States.
Preferred
Experience in telecommunications industry
1 or more years in a sales quota or retention environment
2 or more years of experience required in related field (i.e. Retail, Training, Indirect Sales, etc.)
About Cox Communications
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com .
Organization: Cox Communications, Inc. Primary Location: US-AZ-Phoenix-1550 W Deer Valley Rd Employee Status: Regular Job Level: Individual Contributor Shift: Day Job Travel: No Schedule: Full-time
Job Description We currently have an opening for Program Manager to handle the initial fleet-wide implementation and long-term execution of a GPS/telematics solution (Telogis) for our group of 8 companies in the energy construction industry. This software will track and manage 3000+ vehicles, 1000+ drivers, and 500+ mobile application users nation-wide. This Program Manager will become the software “Guru” and support users in the individual fleet departments at each company. This position will also provide support and analysis from reports generated by the software, reporting to the Group’s Fleet Management Director. Successful candidates will be motivated problem solvers, excel in the use of various software platforms, familiar with vehicles and heavy equipment in the construction industry, and be proficient at developing reports and analyzing data. Successful candidates will have experience in working with lots of personality types (from construction equipment operators to software support staff). Required Qualifications: Bachelor’s degree preferred; degrees in business, computer science, or technical analytics are also a plus Demonstrated high-level proficiency in mastering software platforms Data analysis capabilities – analytical focus Proficient with MS Excel. Must be able to manipulate and analyze data Responsibilities: Be the GPS Telematics software platform Point of Contact to track 3000 vehicles, 1000+ drivers, and 500 mobile application users across a group of 8 energy construction companies Software Use: Become the expert-level user, assist companies in the group with their own use of the software Create/manage/download reports Mobile Application Use; instruct companies on usage Provide admin support for companies in the group User setup, training Driver additions, setup Be familiar with GPS hardware vehicle installation process Become familiar with US Dept. of Transportation regulations that dictate the use of commercial driver reports that will be produced by this software Liaison with the software vendor’s Support staff Work with them to build customized reports Support the Group’s Fleet Director on tracking metrics Develop and manage Utilization reports Support purchase vs. rent decision making Benefits: The team at Vector enjoys competitive compensation and excellent benefits, including: Salaried position Growth Opportunities: We are partnered with a Fortune 500 construction company, that employs 25,000 workers nationally in many different types of jobs. Employees that excel in our company are exposed to a range of long-term career opportunities. PLUS, the opportunity to join a Veteran-owned and Veteran-run business. Company Description Connecting the Veteran Worker to the Civilian Workforce. We address the disconnect between the transitioning veteran looking for work and the employer who seeks a highly-motivated, trained employee.
Sep 18, 2017
Job Description We currently have an opening for Program Manager to handle the initial fleet-wide implementation and long-term execution of a GPS/telematics solution (Telogis) for our group of 8 companies in the energy construction industry. This software will track and manage 3000+ vehicles, 1000+ drivers, and 500+ mobile application users nation-wide. This Program Manager will become the software “Guru” and support users in the individual fleet departments at each company. This position will also provide support and analysis from reports generated by the software, reporting to the Group’s Fleet Management Director. Successful candidates will be motivated problem solvers, excel in the use of various software platforms, familiar with vehicles and heavy equipment in the construction industry, and be proficient at developing reports and analyzing data. Successful candidates will have experience in working with lots of personality types (from construction equipment operators to software support staff). Required Qualifications: Bachelor’s degree preferred; degrees in business, computer science, or technical analytics are also a plus Demonstrated high-level proficiency in mastering software platforms Data analysis capabilities – analytical focus Proficient with MS Excel. Must be able to manipulate and analyze data Responsibilities: Be the GPS Telematics software platform Point of Contact to track 3000 vehicles, 1000+ drivers, and 500 mobile application users across a group of 8 energy construction companies Software Use: Become the expert-level user, assist companies in the group with their own use of the software Create/manage/download reports Mobile Application Use; instruct companies on usage Provide admin support for companies in the group User setup, training Driver additions, setup Be familiar with GPS hardware vehicle installation process Become familiar with US Dept. of Transportation regulations that dictate the use of commercial driver reports that will be produced by this software Liaison with the software vendor’s Support staff Work with them to build customized reports Support the Group’s Fleet Director on tracking metrics Develop and manage Utilization reports Support purchase vs. rent decision making Benefits: The team at Vector enjoys competitive compensation and excellent benefits, including: Salaried position Growth Opportunities: We are partnered with a Fortune 500 construction company, that employs 25,000 workers nationally in many different types of jobs. Employees that excel in our company are exposed to a range of long-term career opportunities. PLUS, the opportunity to join a Veteran-owned and Veteran-run business. Company Description Connecting the Veteran Worker to the Civilian Workforce. We address the disconnect between the transitioning veteran looking for work and the employer who seeks a highly-motivated, trained employee.
Job Description Preferred Skills Site development (real estate, zoning, permitting, and regulatory) and implementation experience required. Description This position is for responsible for managing project delivery for mid to large and complex Enterprise projects with cross functional project teams that may be comprised of several departments, have high visibility, aggressive schedules, and require negotiation skills to balance the needs of project stakeholders. Projects may be technical in nature and have implications and impacts associated with the T-Mobile enterprise wide systems/system applications, network, and telecommunication/product devices. Projects may be multi-tiered comprising several smaller projects that span multiple years; larger budget & business impacts This position will manage work utilizing standard project management methodologies, processes/procedures projects have clear start/end dates; specific manpower resource allocations; budgets and are clearly identified as a 'project' by the business. Is accountable for and drives project status reporting and meetings as communication and management tools. Effectively uses communications to ensure project health, transparency to risk and to maintain a strong project team sense of respect and trust. Identifies potential risks across a broad number of individual projects within a program and establishes communications and mitigations to address them. Communicates risks in clear business terms and technical terms and provides clear messaging and solution options at a senior leadership and executive level in both planned and ad hoc scenarios. Drives the program strategy and aligns it with the program business goals. Defines and establishes the overall program structure, including the definition and scope of all sub-projects, program support activities, and organizational structure. Establishes the tools and processes to track and report on the program health and progress towards program goals. Adjusts resources and organizational structure as the focus and goals of the program change to ensure efficient delivery of results. Defines scope of Programs. Incorporates strategic factors into Program/Project Scope and recommendations. Influences and manages the factors that create change and scope creep. Can manage and help others to understand the implications of change including legitimate scope shift and impact. Sets stakeholder and program team expectations and ensures that the deliverables are aligned with program business goals. Establishes the program KPI measurements and quality control points and aligns reporting to track progress against the measurements. Proactively anticipates and mitigates issues through validation. Develops a formal program change board that assesses and approves/denies all changes to scope, schedule, and quality Additional Skills 5+ yrs formal project management work experience. Must be proficient and have experience using MS Office (Excel, Word, PowerPoint) and MS Project and Visio. Solid understanding of PMI principles and practices and how to put them into practice; demonstrated ability to apply PMI principals required. Excellent written and verbal communication skills; effectively communicates with all employee levels and levels of management. Proven experience with identifying & resolving project impacting issues, works with members of the Project Management team and business SMEs/executives to develop and implement viable solutions. Awareness of general accounting practices, related to project management - including budgeting, invoicing, purchase orders, and accounts payable. Must typically have a background in the project business area assigned, in order to successfully serve as a conduit between the technical functions and the business clients. Experience with SharePoint preferred. Project Management certification Company Description Founded in 1989, Glotel opened its doors as a telecom staffing provider. Today, Glotel has evolved into a niche brand operating at the intersection of IT, engineering and communications to optimize our clients
Sep 18, 2017
Job Description Preferred Skills Site development (real estate, zoning, permitting, and regulatory) and implementation experience required. Description This position is for responsible for managing project delivery for mid to large and complex Enterprise projects with cross functional project teams that may be comprised of several departments, have high visibility, aggressive schedules, and require negotiation skills to balance the needs of project stakeholders. Projects may be technical in nature and have implications and impacts associated with the T-Mobile enterprise wide systems/system applications, network, and telecommunication/product devices. Projects may be multi-tiered comprising several smaller projects that span multiple years; larger budget & business impacts This position will manage work utilizing standard project management methodologies, processes/procedures projects have clear start/end dates; specific manpower resource allocations; budgets and are clearly identified as a 'project' by the business. Is accountable for and drives project status reporting and meetings as communication and management tools. Effectively uses communications to ensure project health, transparency to risk and to maintain a strong project team sense of respect and trust. Identifies potential risks across a broad number of individual projects within a program and establishes communications and mitigations to address them. Communicates risks in clear business terms and technical terms and provides clear messaging and solution options at a senior leadership and executive level in both planned and ad hoc scenarios. Drives the program strategy and aligns it with the program business goals. Defines and establishes the overall program structure, including the definition and scope of all sub-projects, program support activities, and organizational structure. Establishes the tools and processes to track and report on the program health and progress towards program goals. Adjusts resources and organizational structure as the focus and goals of the program change to ensure efficient delivery of results. Defines scope of Programs. Incorporates strategic factors into Program/Project Scope and recommendations. Influences and manages the factors that create change and scope creep. Can manage and help others to understand the implications of change including legitimate scope shift and impact. Sets stakeholder and program team expectations and ensures that the deliverables are aligned with program business goals. Establishes the program KPI measurements and quality control points and aligns reporting to track progress against the measurements. Proactively anticipates and mitigates issues through validation. Develops a formal program change board that assesses and approves/denies all changes to scope, schedule, and quality Additional Skills 5+ yrs formal project management work experience. Must be proficient and have experience using MS Office (Excel, Word, PowerPoint) and MS Project and Visio. Solid understanding of PMI principles and practices and how to put them into practice; demonstrated ability to apply PMI principals required. Excellent written and verbal communication skills; effectively communicates with all employee levels and levels of management. Proven experience with identifying & resolving project impacting issues, works with members of the Project Management team and business SMEs/executives to develop and implement viable solutions. Awareness of general accounting practices, related to project management - including budgeting, invoicing, purchase orders, and accounts payable. Must typically have a background in the project business area assigned, in order to successfully serve as a conduit between the technical functions and the business clients. Experience with SharePoint preferred. Project Management certification Company Description Founded in 1989, Glotel opened its doors as a telecom staffing provider. Today, Glotel has evolved into a niche brand operating at the intersection of IT, engineering and communications to optimize our clients
Job Description Job Title: Development Project Coordinator – Telecom/Wireless Location: Houston, TX (Must work onsite) Duration: Initial 1 year contract Main Skills: · Strong experience with MS Excel, coordinating, tracking, and reporting skills · Recent experience performing various functions in MS Excel such as Pivot Tables, V-lookups, Macros, etc. · Experience supporting New Site Build, Small Cell/DAS, Site Mods, etc. projects. · Desire experience with element database Job Description: Project Coordinator needed for multi-department network upgrade projects. Primary functions include support of Development Manager/Project Manager by maintaining document control and tracking project activities within project timelines. Responsibilities include: Gathers all project information: schedules, data requests, assignments, tasks, and project meetings. Works with project team to understand and assist with tracking all work, task and project assignments. Working with Project Manager, assist in developing a comprehensive workflow process for project. Monitor and modify project schedule as assigned. Maintain document control, database management, track project activities and team communication. Create project purchase orders and assist with material orders. Assists project team and team lead in strategic meetings and follow up with meeting notes. Schedule project follow up meetings as needed. Develops and publishes communications to project shareholders. Develops and review project status and reports. Special projects as assigned. Skills Required: · 3-4 years experience as a wireless project coordinator. · Strong experience with MS Excel, coordinating, tracking, and reporting skills · Recent experience performing various functions in MS Excel such as Pivot Tables, V-lookups, Macros, etc. · Experience supporting New Site Build, Small Cell/DAS, Site Mods, etc. projects. · Desire experience with element database · Excellent computer skills. · Word, Excel and PowerPoint skills a must. · Database/data entry experience required. · Strong organizational and communication skills, detail oriented with an ability to multitask, prioritize and meet deadlines in a fast paced environment. Company Description Founded in 1989, Glotel opened its doors as a telecom staffing provider. Today, Glotel has evolved into a niche brand operating at the intersection of IT, engineering and communications to optimize our clients
Sep 18, 2017
Job Description Job Title: Development Project Coordinator – Telecom/Wireless Location: Houston, TX (Must work onsite) Duration: Initial 1 year contract Main Skills: · Strong experience with MS Excel, coordinating, tracking, and reporting skills · Recent experience performing various functions in MS Excel such as Pivot Tables, V-lookups, Macros, etc. · Experience supporting New Site Build, Small Cell/DAS, Site Mods, etc. projects. · Desire experience with element database Job Description: Project Coordinator needed for multi-department network upgrade projects. Primary functions include support of Development Manager/Project Manager by maintaining document control and tracking project activities within project timelines. Responsibilities include: Gathers all project information: schedules, data requests, assignments, tasks, and project meetings. Works with project team to understand and assist with tracking all work, task and project assignments. Working with Project Manager, assist in developing a comprehensive workflow process for project. Monitor and modify project schedule as assigned. Maintain document control, database management, track project activities and team communication. Create project purchase orders and assist with material orders. Assists project team and team lead in strategic meetings and follow up with meeting notes. Schedule project follow up meetings as needed. Develops and publishes communications to project shareholders. Develops and review project status and reports. Special projects as assigned. Skills Required: · 3-4 years experience as a wireless project coordinator. · Strong experience with MS Excel, coordinating, tracking, and reporting skills · Recent experience performing various functions in MS Excel such as Pivot Tables, V-lookups, Macros, etc. · Experience supporting New Site Build, Small Cell/DAS, Site Mods, etc. projects. · Desire experience with element database · Excellent computer skills. · Word, Excel and PowerPoint skills a must. · Database/data entry experience required. · Strong organizational and communication skills, detail oriented with an ability to multitask, prioritize and meet deadlines in a fast paced environment. Company Description Founded in 1989, Glotel opened its doors as a telecom staffing provider. Today, Glotel has evolved into a niche brand operating at the intersection of IT, engineering and communications to optimize our clients
Job Description Job Title: Site Acquisition Project Manager Location: Austin, TX (must work onsite) Duration: Initial 1 year contract Main Skills: Strong Site Acquisition Project Management background Drive projects to meet deliverables Hands on experience managing site acquisition vendors/MLA Partners Ideal to have local Austin, TX market experience Job Description: Interface with vendor partners, site acquisition, permitting, and zoning agents for the purpose of communicating expectations, driving deliverables, and meeting objectives Review and evaluate entitlement documents (RFDS, SA, CDs, and Lease) to ensure consistency and identify errors Monitor daily reports to ensure database accuracy relative to project milestones Track progress against assigned objectives and produce periodic reports Identify and escalate legal or financial liabilities Host periodic conference calls directed at driving business objectives Perform database updates in Element using bulk upload or dashboard tools Evaluate and approve purchase order requests from vendor partners Upload and/or retrieve documents from database for archive and/or assessment Track regulatory compliance with all local, State, and Federal regulations pertaining to new site development and modernization projects Translates project requirements into project objectives and tasks, managing task assignment to project resources and reporting on and managing project scope throughout the lifecycle Develops detailed project schedules, resource plans, status reports, budget forecasts and influences the effectiveness of a team that integrates multiple functions/disciplines. Conducts project meetings, sets and manages client expectations by solving issues and changes when appropriate exercising Risk, Issue and Change Management best practices. Interfaces with all areas affected by the project, including end user, services organizations, vendors and implementations partners. Review project deliverables for accuracy and apprises management of issues effecting project status and offers solution to solve the issues. Ensure satisfactory transfer of custody and control of product upon completion (handoff) and close all project documentation and archive appropriate records Skills Required: A minimum of 7 years wireless telecom development project management experience Specific wireless site leasing, zoning, construction and site modification experience. Demonstrated ability to manage and interface with large multi-functional project teams. Must possess successful project management as well as experience in process engineering. Demonstrated ability to forecast, manage and deliver financially successful projects. Engineering background in the area of Telecommunications with Wireless Telecommunications considered a valuable asset. Company Description Founded in 1989, Glotel opened its doors as a telecom staffing provider. Today, Glotel has evolved into a niche brand operating at the intersection of IT, engineering and communications to optimize our clients
Sep 18, 2017
Job Description Job Title: Site Acquisition Project Manager Location: Austin, TX (must work onsite) Duration: Initial 1 year contract Main Skills: Strong Site Acquisition Project Management background Drive projects to meet deliverables Hands on experience managing site acquisition vendors/MLA Partners Ideal to have local Austin, TX market experience Job Description: Interface with vendor partners, site acquisition, permitting, and zoning agents for the purpose of communicating expectations, driving deliverables, and meeting objectives Review and evaluate entitlement documents (RFDS, SA, CDs, and Lease) to ensure consistency and identify errors Monitor daily reports to ensure database accuracy relative to project milestones Track progress against assigned objectives and produce periodic reports Identify and escalate legal or financial liabilities Host periodic conference calls directed at driving business objectives Perform database updates in Element using bulk upload or dashboard tools Evaluate and approve purchase order requests from vendor partners Upload and/or retrieve documents from database for archive and/or assessment Track regulatory compliance with all local, State, and Federal regulations pertaining to new site development and modernization projects Translates project requirements into project objectives and tasks, managing task assignment to project resources and reporting on and managing project scope throughout the lifecycle Develops detailed project schedules, resource plans, status reports, budget forecasts and influences the effectiveness of a team that integrates multiple functions/disciplines. Conducts project meetings, sets and manages client expectations by solving issues and changes when appropriate exercising Risk, Issue and Change Management best practices. Interfaces with all areas affected by the project, including end user, services organizations, vendors and implementations partners. Review project deliverables for accuracy and apprises management of issues effecting project status and offers solution to solve the issues. Ensure satisfactory transfer of custody and control of product upon completion (handoff) and close all project documentation and archive appropriate records Skills Required: A minimum of 7 years wireless telecom development project management experience Specific wireless site leasing, zoning, construction and site modification experience. Demonstrated ability to manage and interface with large multi-functional project teams. Must possess successful project management as well as experience in process engineering. Demonstrated ability to forecast, manage and deliver financially successful projects. Engineering background in the area of Telecommunications with Wireless Telecommunications considered a valuable asset. Company Description Founded in 1989, Glotel opened its doors as a telecom staffing provider. Today, Glotel has evolved into a niche brand operating at the intersection of IT, engineering and communications to optimize our clients
Job Description Company Overview eClerx provides innovative business operations embedding deep domain, new technologies and sophisticated analytics to more than 30+ global Fortune 500 clients, including many of the world’s leading financial services firms, online retail and distributors, interactive media, luxury brands and entertainment, high tech and industrial manufacturing, travel and leisure, and software vendors, through operational support, data management and analytics solutions. Incorporated in 2000, eClerx is India’s first and only publicly listed knowledge processing (KPO) company and is today traded on both the Bombay and National Stock Exchanges of India. eClerx was ranked as one of Forbes Asia’s 200 Best Under a Billion List, won Teleos’ Most Admired Knowledge Enterprise award in 2015, was ranked #14 out of 2,700+ outsourcing companies globally for customer satisfaction in the 2010 Black Book of Outsourcing survey and ranked “Top Industry Specific Vendors” and “Top KPO Vendors” by Global Services in 2011. eClerx employs nearly 9,000 employees across its global delivery centers and offices in Verona, Phuket, Mumbai, Pune and Chandigarh plus global client relationship locations in New York, London, Philadelphia, Silicon Valley, Austin, Dublin, Milan and Singapore. The Cable & Telecommunications Division engages in various process consulting and outsourcing projects to support the middle and back offices of some of the world’s largest cable and telecommunications companies. Position Overview: The Technical Support Representative (TSR) is directly responsible for placing outbound technical support calls to customers in order to assist them with solving issues related to services they subscribe to. The Technical Support Representative (TSR) will troubleshoot and resolve technical problems and other general account inquiries over the phone. The Technical Support Representative (TSR) will facilitate the required interactions to gain the customer's cooperation to work through a troubleshooting process, that will ensure the customers is resolved, while promoting the relationship of the customer and our client. Primary Responsibilities: Contact current customers to perform troubleshooting of cable, internet and or phone issues Provide advanced problem diagnosis, resolution and follow-up for customer reported issues in an attempt to avoid the customer needing a service call Provide support by asking the right questions and listening actively to the customer in order to understand their needs, requests or problems Correct discrepancies on customers accounts using established escalation procedures that expedite prompt resolution Coordinate resolution of trouble tickets with other departments Document call details in database while keeping customers informed about the progress Ensure customer care excellence through the use of documented quality processes and procedures Qualification, Experience & Skills: 1 year experience working in a customer service environment Prior Call Center experience a must Strong aptitude for problem solving Excellent communications skills when speaking or writing to customers and employees Ability to positively persuade and negotiate when dealing with customers technical issues Proficient working knowledge of Microsoft Office applications specifically Outlook (Email & Calendar), Excel and Word Ability to listen actively and show empathy to clients’ cable telecommunication issues Ability to prioritize work efforts and has strong attention to detail High School Diploma or Equivalent required; College Preferred Bilingual in English and Spanish a plus All applicants must be able to pass a background check and drug screening eClerx Offers: Paid training Comprehensive benefits No week-end shifts We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Company Description eClerx is a leading Knowledge Process Outsourcing (KPO) and Consulting company with approximately 8,000 employees across its global offices, including New York, London, Singapore, Philadelphia, Austin, San Francisco, Mumbai, Pune, and Chandigarh. eClerx provides key operational and business processing services to many of the worlds largest global financial institutions and data analytics to various Forbes 1000 clients through three specialty divisions: Financial Services, Digital Services, and Cable & Telecommunications Services. Since its incorporation in 2000, eClerx has been recognized by various industry groups for its eminence in the KPO industry, including Risk Magazine OTC Infrastructure Service of the Year award in 2014; the Indian Most Admired Knowledge Enterprises (MAKE) award in 2013; and Everest Groups selection as The Leading Investment Bank BPO in 2013 and 2014. We have twice been ranked a Forbes Asia Best Under A Billion company. For more information, please visit www.eclerx.com eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Sep 18, 2017
Job Description Company Overview eClerx provides innovative business operations embedding deep domain, new technologies and sophisticated analytics to more than 30+ global Fortune 500 clients, including many of the world’s leading financial services firms, online retail and distributors, interactive media, luxury brands and entertainment, high tech and industrial manufacturing, travel and leisure, and software vendors, through operational support, data management and analytics solutions. Incorporated in 2000, eClerx is India’s first and only publicly listed knowledge processing (KPO) company and is today traded on both the Bombay and National Stock Exchanges of India. eClerx was ranked as one of Forbes Asia’s 200 Best Under a Billion List, won Teleos’ Most Admired Knowledge Enterprise award in 2015, was ranked #14 out of 2,700+ outsourcing companies globally for customer satisfaction in the 2010 Black Book of Outsourcing survey and ranked “Top Industry Specific Vendors” and “Top KPO Vendors” by Global Services in 2011. eClerx employs nearly 9,000 employees across its global delivery centers and offices in Verona, Phuket, Mumbai, Pune and Chandigarh plus global client relationship locations in New York, London, Philadelphia, Silicon Valley, Austin, Dublin, Milan and Singapore. The Cable & Telecommunications Division engages in various process consulting and outsourcing projects to support the middle and back offices of some of the world’s largest cable and telecommunications companies. Position Overview: The Technical Support Representative (TSR) is directly responsible for placing outbound technical support calls to customers in order to assist them with solving issues related to services they subscribe to. The Technical Support Representative (TSR) will troubleshoot and resolve technical problems and other general account inquiries over the phone. The Technical Support Representative (TSR) will facilitate the required interactions to gain the customer's cooperation to work through a troubleshooting process, that will ensure the customers is resolved, while promoting the relationship of the customer and our client. Primary Responsibilities: Contact current customers to perform troubleshooting of cable, internet and or phone issues Provide advanced problem diagnosis, resolution and follow-up for customer reported issues in an attempt to avoid the customer needing a service call Provide support by asking the right questions and listening actively to the customer in order to understand their needs, requests or problems Correct discrepancies on customers accounts using established escalation procedures that expedite prompt resolution Coordinate resolution of trouble tickets with other departments Document call details in database while keeping customers informed about the progress Ensure customer care excellence through the use of documented quality processes and procedures Qualification, Experience & Skills: 1 year experience working in a customer service environment Prior Call Center experience a must Strong aptitude for problem solving Excellent communications skills when speaking or writing to customers and employees Ability to positively persuade and negotiate when dealing with customers technical issues Proficient working knowledge of Microsoft Office applications specifically Outlook (Email & Calendar), Excel and Word Ability to listen actively and show empathy to clients’ cable telecommunication issues Ability to prioritize work efforts and has strong attention to detail High School Diploma or Equivalent required; College Preferred Bilingual in English and Spanish a plus All applicants must be able to pass a background check and drug screening eClerx Offers: Paid training Comprehensive benefits No week-end shifts We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Company Description eClerx is a leading Knowledge Process Outsourcing (KPO) and Consulting company with approximately 8,000 employees across its global offices, including New York, London, Singapore, Philadelphia, Austin, San Francisco, Mumbai, Pune, and Chandigarh. eClerx provides key operational and business processing services to many of the worlds largest global financial institutions and data analytics to various Forbes 1000 clients through three specialty divisions: Financial Services, Digital Services, and Cable & Telecommunications Services. Since its incorporation in 2000, eClerx has been recognized by various industry groups for its eminence in the KPO industry, including Risk Magazine OTC Infrastructure Service of the Year award in 2014; the Indian Most Admired Knowledge Enterprises (MAKE) award in 2013; and Everest Groups selection as The Leading Investment Bank BPO in 2013 and 2014. We have twice been ranked a Forbes Asia Best Under A Billion company. For more information, please visit www.eclerx.com eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Job Description Location: Visalia, California Compensation: Hourly depending on experience. Full time with potential for overtime Benefits: Company paid health insurance, retirement plan, vacation and holiday pay, and other perks About Us: We help hotels enhance guest service and increase revenue with guestroom technology. Our products include digital movies-on-demand, digital satellite television and Wi-Fi Internet access. We also provide HDTVs and installation services. Our corporate philosophy is to provide five-star service to meet or exceed the expectations of our hotel customers and their guests. Our portfolio of happy customers range from ultra-luxury boutique properties, to casino hotels, to economy properties. Our early efforts focused mostly in California, where the majority of our customers are located, and we have now expanded our customer base to other parts of the US. Our headquarters is located in Visalia, California, gateway to Sequoia National Park and a fine community of over 125,000 people that still maintains a small-town atmosphere and offers affordable housing by California standards. Job Description: You have a rare opportunity to join our small and growing company with a well-established customer base. We need your technical and customer service skills to ensure our hotel customers and their guests continue to enjoy a state-of-the-art experience in their rooms. Technician duties include the installation, troubleshooting, maintenance, repair and support of Video-on-demand, Satellite TV, and High-Speed Internet systems. Technicians also provide remote support for customers and end users during business hours, as well as participation in standby support duties on a 24/7 on-call rotation. The position is based in our Visalia, California office, and will require occasional company-paid travel to customer sites using your personal vehicle. Cable TV technicians, DIRECTV or DISH satellite installers, or former LodgeNet technicians are encouraged to apply. If you demonstrate the right combination of technical skills, leadership talent, business sense and energy, you will have an excellent opportunity for advancement within our company. Essential job functions: Install, troubleshoot, and maintain video and internet systems installed in hotels Participate in installation of equipment at customer locations, sometimes away from home for periods of one week or more Replace and / or repair computers, routers, switches, amplifiers, modulators and other electronic equipment Provide remote technical support and troubleshooting for customers and end users Perform standby technical support after hours on an on-call basis Maintain relationships with customers Other duties as assigned by management Minimum requirements: Associate degree in electronics, or related field, or equivalent experience Experience in Cable TV, Satellite TV, Information Technology Valid driver’s license and a clean driving record Candidate must have a reliable vehicle suitable for service and installation work. Company mileage will be reimbursed. Must pass pre-employment drug and background checks Legal status to work in the United States Candidate must be able to: Work with minimum supervision in off-site locations Travel with little or no advance notice to remote sites, occasionally for periods of one week or longer Read and understand technical manuals, diagrams and building plans Effectively communicate with customers in-person, via telephone, and with email Read and write English fluently Effectively use email, spreadsheet and word processing software Understand Ethernet and wireless networking principles, including TCP/IP protocol, router configuration and port forwarding Lift and carry 60 lbs without assistance Perform physical labor that requires bending, lifting, kneeling, and climbing stairs, for extended periods of time Operate hand and power tools in a safe and competent manner Use test equipment including volt ohm meters, RF signal meters, and spectrum analyzers, and accurately interpret results Work safely at heights from a ladder or building roof Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Company Description Smart Hospitality has helped hotels enhance guest service and increase revenue with guestroom technology for nearly 15 years. Our products include digital interactive TV, DIRECTV satellite television and Wi-Fi Internet access. We also sell hotel HDTVs and provide complete installation services. We maintain a corporate philosophy of providing five-star service to meet or exceed the expectations of our hotel customers and their guests. Our portfolio of happy customers range from ultra-luxury boutique properties, to casino hotels, to economy properties. Our early efforts focused mostly in California, where the majority of our customers are located, and we have since expanded to many other parts of the US. Our headquarters is located in Visalia, California, gateway to Sequoia National Park and a fine community of over 125,000 people that still maintains a small-town atmosphere and offers affordable housing by California standards.
Sep 18, 2017
Job Description Location: Visalia, California Compensation: Hourly depending on experience. Full time with potential for overtime Benefits: Company paid health insurance, retirement plan, vacation and holiday pay, and other perks About Us: We help hotels enhance guest service and increase revenue with guestroom technology. Our products include digital movies-on-demand, digital satellite television and Wi-Fi Internet access. We also provide HDTVs and installation services. Our corporate philosophy is to provide five-star service to meet or exceed the expectations of our hotel customers and their guests. Our portfolio of happy customers range from ultra-luxury boutique properties, to casino hotels, to economy properties. Our early efforts focused mostly in California, where the majority of our customers are located, and we have now expanded our customer base to other parts of the US. Our headquarters is located in Visalia, California, gateway to Sequoia National Park and a fine community of over 125,000 people that still maintains a small-town atmosphere and offers affordable housing by California standards. Job Description: You have a rare opportunity to join our small and growing company with a well-established customer base. We need your technical and customer service skills to ensure our hotel customers and their guests continue to enjoy a state-of-the-art experience in their rooms. Technician duties include the installation, troubleshooting, maintenance, repair and support of Video-on-demand, Satellite TV, and High-Speed Internet systems. Technicians also provide remote support for customers and end users during business hours, as well as participation in standby support duties on a 24/7 on-call rotation. The position is based in our Visalia, California office, and will require occasional company-paid travel to customer sites using your personal vehicle. Cable TV technicians, DIRECTV or DISH satellite installers, or former LodgeNet technicians are encouraged to apply. If you demonstrate the right combination of technical skills, leadership talent, business sense and energy, you will have an excellent opportunity for advancement within our company. Essential job functions: Install, troubleshoot, and maintain video and internet systems installed in hotels Participate in installation of equipment at customer locations, sometimes away from home for periods of one week or more Replace and / or repair computers, routers, switches, amplifiers, modulators and other electronic equipment Provide remote technical support and troubleshooting for customers and end users Perform standby technical support after hours on an on-call basis Maintain relationships with customers Other duties as assigned by management Minimum requirements: Associate degree in electronics, or related field, or equivalent experience Experience in Cable TV, Satellite TV, Information Technology Valid driver’s license and a clean driving record Candidate must have a reliable vehicle suitable for service and installation work. Company mileage will be reimbursed. Must pass pre-employment drug and background checks Legal status to work in the United States Candidate must be able to: Work with minimum supervision in off-site locations Travel with little or no advance notice to remote sites, occasionally for periods of one week or longer Read and understand technical manuals, diagrams and building plans Effectively communicate with customers in-person, via telephone, and with email Read and write English fluently Effectively use email, spreadsheet and word processing software Understand Ethernet and wireless networking principles, including TCP/IP protocol, router configuration and port forwarding Lift and carry 60 lbs without assistance Perform physical labor that requires bending, lifting, kneeling, and climbing stairs, for extended periods of time Operate hand and power tools in a safe and competent manner Use test equipment including volt ohm meters, RF signal meters, and spectrum analyzers, and accurately interpret results Work safely at heights from a ladder or building roof Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Company Description Smart Hospitality has helped hotels enhance guest service and increase revenue with guestroom technology for nearly 15 years. Our products include digital interactive TV, DIRECTV satellite television and Wi-Fi Internet access. We also sell hotel HDTVs and provide complete installation services. We maintain a corporate philosophy of providing five-star service to meet or exceed the expectations of our hotel customers and their guests. Our portfolio of happy customers range from ultra-luxury boutique properties, to casino hotels, to economy properties. Our early efforts focused mostly in California, where the majority of our customers are located, and we have since expanded to many other parts of the US. Our headquarters is located in Visalia, California, gateway to Sequoia National Park and a fine community of over 125,000 people that still maintains a small-town atmosphere and offers affordable housing by California standards.
Job Description We are seeking a Telecommunications Engineer to become an integral part of our team! You will design and configure data communication systems as well as identify areas of improvement to increase efficiency. Responsibilities: Being able to gather a large amount of information to create a site specific engineering document Ordering and tracking equipment Modeling equipment in TBS Daily use of Visio, Excel, Word, Multi-tasking General understanding of floor space and power Qualifications: Previous experience in telecommunications, electrical engineering, or other related fields Familiarity with telecommunications equipment Strong analytical and critical thinking skills Strong attention to detail Excellent written and verbal communication skills Company Description Founded in 1989, Glotel opened its doors as a telecom staffing provider. Today, Glotel has evolved into a niche brand operating at the intersection of IT, engineering and communications to optimize our clients
Sep 17, 2017
Job Description We are seeking a Telecommunications Engineer to become an integral part of our team! You will design and configure data communication systems as well as identify areas of improvement to increase efficiency. Responsibilities: Being able to gather a large amount of information to create a site specific engineering document Ordering and tracking equipment Modeling equipment in TBS Daily use of Visio, Excel, Word, Multi-tasking General understanding of floor space and power Qualifications: Previous experience in telecommunications, electrical engineering, or other related fields Familiarity with telecommunications equipment Strong analytical and critical thinking skills Strong attention to detail Excellent written and verbal communication skills Company Description Founded in 1989, Glotel opened its doors as a telecom staffing provider. Today, Glotel has evolved into a niche brand operating at the intersection of IT, engineering and communications to optimize our clients
Job Description If you are looking for a career opportunity that will allow you to be a part of a growing, energetic and competitive team, then this may be the right place for you to pursue your sales career with growth potential! Job Responsibilities: As a Wireless Sales Representative, you will greet customers in our stores, ascertain what each individual needs and make recommendations based on their specifications. Additional responsibilities for the Wireless Sales Representative include: Developing new personal and business accounts Providing information about our wireless phone and internet services Monitoring the competition Recommending changes in products and services to existing customers Resolving customer complaints Maintaining professional and technological knowledge of cutting edge technology Compute sales prices, total purchases and receive and process payments Job Requirements: As a Wireless Sales Consultant, you must value integrity, personal responsibility and possess a goal-oriented, entrepreneurial spirit. You must also have effective verbal and interpersonal communication skills and strong negotiating abilities. Additional requirements of the Wireless Sales Consultant include: 1 year of direct sales or relevant experience preferred but not required Ability to stand for extended periods of time Technical aptitude and being computer literate Full time but part time also available
Sep 17, 2017
Job Description If you are looking for a career opportunity that will allow you to be a part of a growing, energetic and competitive team, then this may be the right place for you to pursue your sales career with growth potential! Job Responsibilities: As a Wireless Sales Representative, you will greet customers in our stores, ascertain what each individual needs and make recommendations based on their specifications. Additional responsibilities for the Wireless Sales Representative include: Developing new personal and business accounts Providing information about our wireless phone and internet services Monitoring the competition Recommending changes in products and services to existing customers Resolving customer complaints Maintaining professional and technological knowledge of cutting edge technology Compute sales prices, total purchases and receive and process payments Job Requirements: As a Wireless Sales Consultant, you must value integrity, personal responsibility and possess a goal-oriented, entrepreneurial spirit. You must also have effective verbal and interpersonal communication skills and strong negotiating abilities. Additional requirements of the Wireless Sales Consultant include: 1 year of direct sales or relevant experience preferred but not required Ability to stand for extended periods of time Technical aptitude and being computer literate Full time but part time also available
Job Description If you are looking for a career opportunity that will allow you to be a part of a growing, energetic and competitive team, then this may be the right place for you to pursue your sales career with growth potential! Job Responsibilities: As a Wireless Sales Representative, you will greet customers in our stores, ascertain what each individual needs and make recommendations based on their specifications. Additional responsibilities for the Wireless Sales Representative include: Developing new personal and business accounts Providing information about our wireless phone and internet services Monitoring the competition Recommending changes in products and services to existing customers Resolving customer complaints Maintaining professional and technological knowledge of cutting edge technology Compute sales prices, total purchases and receive and process payments Job Requirements: As a Wireless Sales Consultant, you must value integrity, personal responsibility and possess a goal-oriented, entrepreneurial spirit. You must also have effective verbal and interpersonal communication skills and strong negotiating abilities. Additional requirements of the Wireless Sales Consultant include: 1 year of direct sales or relevant experience preferred but not required Ability to stand for extended periods of time Technical aptitude and being computer literate Full time but part time also available
Sep 17, 2017
Job Description If you are looking for a career opportunity that will allow you to be a part of a growing, energetic and competitive team, then this may be the right place for you to pursue your sales career with growth potential! Job Responsibilities: As a Wireless Sales Representative, you will greet customers in our stores, ascertain what each individual needs and make recommendations based on their specifications. Additional responsibilities for the Wireless Sales Representative include: Developing new personal and business accounts Providing information about our wireless phone and internet services Monitoring the competition Recommending changes in products and services to existing customers Resolving customer complaints Maintaining professional and technological knowledge of cutting edge technology Compute sales prices, total purchases and receive and process payments Job Requirements: As a Wireless Sales Consultant, you must value integrity, personal responsibility and possess a goal-oriented, entrepreneurial spirit. You must also have effective verbal and interpersonal communication skills and strong negotiating abilities. Additional requirements of the Wireless Sales Consultant include: 1 year of direct sales or relevant experience preferred but not required Ability to stand for extended periods of time Technical aptitude and being computer literate Full time but part time also available
Job Description If you are looking for a career opportunity that will allow you to be a part of a growing, energetic and competitive team, then this may be the right place for you to pursue your sales career with growth potential! Job Responsibilities: As a Wireless Sales Representative, you will greet customers in our stores, ascertain what each individual needs and make recommendations based on their specifications. Additional responsibilities for the Wireless Sales Representative include: Developing new personal and business accounts Providing information about our wireless phone and internet services Monitoring the competition Recommending changes in products and services to existing customers Resolving customer complaints Maintaining professional and technological knowledge of cutting edge technology Compute sales prices, total purchases and receive and process payments Job Requirements: As a Wireless Sales Consultant, you must value integrity, personal responsibility and possess a goal-oriented, entrepreneurial spirit. You must also have effective verbal and interpersonal communication skills and strong negotiating abilities. Additional requirements of the Wireless Sales Consultant include: 1 year of direct sales or relevant experience preferred but not required Ability to stand for extended periods of time Technical aptitude and being computer literate Full time but part time also available
Sep 17, 2017
Job Description If you are looking for a career opportunity that will allow you to be a part of a growing, energetic and competitive team, then this may be the right place for you to pursue your sales career with growth potential! Job Responsibilities: As a Wireless Sales Representative, you will greet customers in our stores, ascertain what each individual needs and make recommendations based on their specifications. Additional responsibilities for the Wireless Sales Representative include: Developing new personal and business accounts Providing information about our wireless phone and internet services Monitoring the competition Recommending changes in products and services to existing customers Resolving customer complaints Maintaining professional and technological knowledge of cutting edge technology Compute sales prices, total purchases and receive and process payments Job Requirements: As a Wireless Sales Consultant, you must value integrity, personal responsibility and possess a goal-oriented, entrepreneurial spirit. You must also have effective verbal and interpersonal communication skills and strong negotiating abilities. Additional requirements of the Wireless Sales Consultant include: 1 year of direct sales or relevant experience preferred but not required Ability to stand for extended periods of time Technical aptitude and being computer literate Full time but part time also available
Job Description If you are looking for a career opportunity that will allow you to be a part of a growing, energetic and competitive team, then this may be the right place for you to pursue your sales career with growth potential! Job Responsibilities: As a Wireless Sales Representative, you will greet customers in our stores, ascertain what each individual needs and make recommendations based on their specifications. Additional responsibilities for the Wireless Sales Representative include: Developing new personal and business accounts Providing information about our wireless phone and internet services Monitoring the competition Recommending changes in products and services to existing customers Resolving customer complaints Maintaining professional and technological knowledge of cutting edge technology Compute sales prices, total purchases and receive and process payments Job Requirements: As a Wireless Sales Consultant, you must value integrity, personal responsibility and possess a goal-oriented, entrepreneurial spirit. You must also have effective verbal and interpersonal communication skills and strong negotiating abilities. Additional requirements of the Wireless Sales Consultant include: 1 year of direct sales or relevant experience preferred but not required Ability to stand for extended periods of time Technical aptitude and being computer literate Full time but part time also available
Sep 17, 2017
Job Description If you are looking for a career opportunity that will allow you to be a part of a growing, energetic and competitive team, then this may be the right place for you to pursue your sales career with growth potential! Job Responsibilities: As a Wireless Sales Representative, you will greet customers in our stores, ascertain what each individual needs and make recommendations based on their specifications. Additional responsibilities for the Wireless Sales Representative include: Developing new personal and business accounts Providing information about our wireless phone and internet services Monitoring the competition Recommending changes in products and services to existing customers Resolving customer complaints Maintaining professional and technological knowledge of cutting edge technology Compute sales prices, total purchases and receive and process payments Job Requirements: As a Wireless Sales Consultant, you must value integrity, personal responsibility and possess a goal-oriented, entrepreneurial spirit. You must also have effective verbal and interpersonal communication skills and strong negotiating abilities. Additional requirements of the Wireless Sales Consultant include: 1 year of direct sales or relevant experience preferred but not required Ability to stand for extended periods of time Technical aptitude and being computer literate Full time but part time also available
Job Description If you are looking for a career opportunity that will allow you to be a part of a growing, energetic and competitive team, then this may be the right place for you to pursue your sales career with growth potential! Job Responsibilities: As a Wireless Sales Representative, you will greet customers in our stores, ascertain what each individual needs and make recommendations based on their specifications. Additional responsibilities for the Wireless Sales Representative include: Developing new personal and business accounts Providing information about our wireless phone and internet services Monitoring the competition Recommending changes in products and services to existing customers Resolving customer complaints Maintaining professional and technological knowledge of cutting edge technology Compute sales prices, total purchases and receive and process payments Job Requirements: As a Wireless Sales Consultant, you must value integrity, personal responsibility and possess a goal-oriented, entrepreneurial spirit. You must also have effective verbal and interpersonal communication skills and strong negotiating abilities. Additional requirements of the Wireless Sales Consultant include: 1 year of direct sales or relevant experience preferred but not required Ability to stand for extended periods of time Technical aptitude and being computer literate
Sep 17, 2017
Job Description If you are looking for a career opportunity that will allow you to be a part of a growing, energetic and competitive team, then this may be the right place for you to pursue your sales career with growth potential! Job Responsibilities: As a Wireless Sales Representative, you will greet customers in our stores, ascertain what each individual needs and make recommendations based on their specifications. Additional responsibilities for the Wireless Sales Representative include: Developing new personal and business accounts Providing information about our wireless phone and internet services Monitoring the competition Recommending changes in products and services to existing customers Resolving customer complaints Maintaining professional and technological knowledge of cutting edge technology Compute sales prices, total purchases and receive and process payments Job Requirements: As a Wireless Sales Consultant, you must value integrity, personal responsibility and possess a goal-oriented, entrepreneurial spirit. You must also have effective verbal and interpersonal communication skills and strong negotiating abilities. Additional requirements of the Wireless Sales Consultant include: 1 year of direct sales or relevant experience preferred but not required Ability to stand for extended periods of time Technical aptitude and being computer literate
Job Description If you are looking for a career opportunity that will allow you to be a part of a growing, energetic and competitive team, then this may be the right place for you to pursue your sales career with growth potential! Job Responsibilities: As a Wireless Sales Representative, you will greet customers in our stores, ascertain what each individual needs and make recommendations based on their specifications. Additional responsibilities for the Wireless Sales Representative include: Developing new personal and business accounts Providing information about our wireless phone and internet services Monitoring the competition Recommending changes in products and services to existing customers Resolving customer complaints Maintaining professional and technological knowledge of cutting edge technology Compute sales prices, total purchases and receive and process payments Job Requirements: As a Wireless Sales Consultant, you must value integrity, personal responsibility and possess a goal-oriented, entrepreneurial spirit. You must also have effective verbal and interpersonal communication skills and strong negotiating abilities. Additional requirements of the Wireless Sales Consultant include: 1 year of direct sales or relevant experience preferred but not required Ability to stand for extended periods of time Technical aptitude and being computer literate
Sep 17, 2017
Job Description If you are looking for a career opportunity that will allow you to be a part of a growing, energetic and competitive team, then this may be the right place for you to pursue your sales career with growth potential! Job Responsibilities: As a Wireless Sales Representative, you will greet customers in our stores, ascertain what each individual needs and make recommendations based on their specifications. Additional responsibilities for the Wireless Sales Representative include: Developing new personal and business accounts Providing information about our wireless phone and internet services Monitoring the competition Recommending changes in products and services to existing customers Resolving customer complaints Maintaining professional and technological knowledge of cutting edge technology Compute sales prices, total purchases and receive and process payments Job Requirements: As a Wireless Sales Consultant, you must value integrity, personal responsibility and possess a goal-oriented, entrepreneurial spirit. You must also have effective verbal and interpersonal communication skills and strong negotiating abilities. Additional requirements of the Wireless Sales Consultant include: 1 year of direct sales or relevant experience preferred but not required Ability to stand for extended periods of time Technical aptitude and being computer literate
Job Description If you are looking for a career opportunity that will allow you to be a part of a growing, energetic and competitive team, then this may be the right place for you to pursue your sales career with growth potential! Job Responsibilities: As a Wireless Sales Representative, you will greet customers in our stores, ascertain what each individual needs and make recommendations based on their specifications. Additional responsibilities for the Wireless Sales Representative include: Developing new personal and business accounts Providing information about our wireless phone and internet services Monitoring the competition Recommending changes in products and services to existing customers Resolving customer complaints Maintaining professional and technological knowledge of cutting edge technology Compute sales prices, total purchases and receive and process payments Job Requirements: As a Wireless Sales Consultant, you must value integrity, personal responsibility and possess a goal-oriented, entrepreneurial spirit. You must also have effective verbal and interpersonal communication skills and strong negotiating abilities. Additional requirements of the Wireless Sales Consultant include: 1 year of direct sales or relevant experience preferred but not required Ability to stand for extended periods of time Technical aptitude and being computer literate Full time but part time also available
Sep 17, 2017
Job Description If you are looking for a career opportunity that will allow you to be a part of a growing, energetic and competitive team, then this may be the right place for you to pursue your sales career with growth potential! Job Responsibilities: As a Wireless Sales Representative, you will greet customers in our stores, ascertain what each individual needs and make recommendations based on their specifications. Additional responsibilities for the Wireless Sales Representative include: Developing new personal and business accounts Providing information about our wireless phone and internet services Monitoring the competition Recommending changes in products and services to existing customers Resolving customer complaints Maintaining professional and technological knowledge of cutting edge technology Compute sales prices, total purchases and receive and process payments Job Requirements: As a Wireless Sales Consultant, you must value integrity, personal responsibility and possess a goal-oriented, entrepreneurial spirit. You must also have effective verbal and interpersonal communication skills and strong negotiating abilities. Additional requirements of the Wireless Sales Consultant include: 1 year of direct sales or relevant experience preferred but not required Ability to stand for extended periods of time Technical aptitude and being computer literate Full time but part time also available
Job Description Candidate must have strong program management skills in follow areas: OSP process knowledge Electronics design and process (wireless & wireline) Excel & PowerPoint Strong written & verbal communication skills Ability to multi-task and drive program progress Job Description: Looking for a strong background in OSP (outside plant) construction. Candidates must understand the standard flow from design, engineering, permitting, construction, and mitigation actions. Someone with an OSP background should be able to jump from one company to another with minimal training. The candidate will be required to work with 3rd party vendors as well as many internal teams to keep progress moving forward and ensure all internally and externally aware of program status and issues. Reporting and attention to detail will be critical, as it is likely the candidate will be creating and presenting executive level decks. The market builds are huge, installing hundreds of miles of fiber. This is a new initiative for the company and processes are under development. The candidate must be comfortable in working in flux as the internal teams in the company are working on the details (new processes and systems). It can be overwhelming with such a large task at hand and supporting systems not fully in place. Microsoft suite, with good excel, power point and outlook skills are needed. Company Description Founded in 1989, Glotel opened its doors as a telecom staffing provider. Today, Glotel has evolved into a niche brand operating at the intersection of IT, engineering and communications to optimize our clients
Sep 16, 2017
Job Description Candidate must have strong program management skills in follow areas: OSP process knowledge Electronics design and process (wireless & wireline) Excel & PowerPoint Strong written & verbal communication skills Ability to multi-task and drive program progress Job Description: Looking for a strong background in OSP (outside plant) construction. Candidates must understand the standard flow from design, engineering, permitting, construction, and mitigation actions. Someone with an OSP background should be able to jump from one company to another with minimal training. The candidate will be required to work with 3rd party vendors as well as many internal teams to keep progress moving forward and ensure all internally and externally aware of program status and issues. Reporting and attention to detail will be critical, as it is likely the candidate will be creating and presenting executive level decks. The market builds are huge, installing hundreds of miles of fiber. This is a new initiative for the company and processes are under development. The candidate must be comfortable in working in flux as the internal teams in the company are working on the details (new processes and systems). It can be overwhelming with such a large task at hand and supporting systems not fully in place. Microsoft suite, with good excel, power point and outlook skills are needed. Company Description Founded in 1989, Glotel opened its doors as a telecom staffing provider. Today, Glotel has evolved into a niche brand operating at the intersection of IT, engineering and communications to optimize our clients
Job Description JOB SUMMARY The Residential Sales Account Executive is responsible for pursuing & securing Residential Customer Sales and developing relationships with owners and/or decision makers of Residential Properties in an effort to secure access to the residential properties in order to generate new residential sales for Giggle Fiber. Coordinate efforts with internal and external cross-functional partners to ensure the timely installation of our system on the properties and the timely installation of all products sold. Coordination efforts include: (1) formulating logistical plans with customers, or the property owners & our internal Teams (Provisioning, Technical Operations & Support) for the build out of the systems, and (2) the sales/installation of services. MAJOR DUTIES AND RESPONSIBILITIES 1. Responsible for meeting or exceeding New Customer Sales and Install goals for Giggle Fiber residential, which include but are not limited to Internet, Voice Services & video services, including fiber based services where applicable. 2. Responsible for maintaining complete records of work/documents and producing required reports. This Includes those items listed below: Ø Weekly/Monthly Sales & Connect Reports Ø Maintaining accurate Street Sheets Ø Timely delivery of Order Forms to Giggle leadership Ø Timely delivery of Residential ROE packages Ø Timely updating of records in the company’s CRM database Ø Additional Department reports as required 3. Work with industry associations, organizations or other sources to identify new sales opportunities within your assigned territory. 4. Conducting Property and Community Events to drive Residential Sales 5. Work across the organization to address the issues causing customer impacting situations 6. Secure Right of Entry Agreements at certain Multiple Dwelling Unit properties (i.e. Apartments, condos, Townhomes, etc.) 7. Special Projects as required. 8. Giggle Fiber reserves the right to modify these duties/responsibilities as business needs change REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to read, write, speak and understand English Solid communication, sales, and presentation skills - both face-to-face and via phone/video Basic computer skills, including: Ø Microsoft Office Ø Sugar CRM or similar sales contact software Ability to work independently Strong initiative and desire to learn Critical thinking and analytical skills Ability to prioritize and organize effectively Education High School Degree or equivalent combination of education and experience Related Work Experience Residential Door to Door sales experience 2 years B2B sales (Securing Property Access Agreements) a plus Cable or telecommunications industry sales experience Required WORKING CONDITIONS Utilize personal vehicle to travel within an assigned local sales territory –travel stipend provided Frequent travel to local Giggle Fiber sites for meetings and training is required Occasional travel to regional Vertex Telecom/Giggle Fiber sites may be necessary Must have own transportation and a clean driving record EOE Race/Sex/Vet/Disability Giggle Fibers is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf Giggle Fiber is committed to diversity, and values the ways in which we are different. Giggle Fiber is committed to diversity, and values the ways in which we are different. Company Description Giggle Fiber is a local Broadband Service Provider in the San Gabriel Valley currently serving the communities of Monrovia and Arcadia
Sep 15, 2017
Job Description JOB SUMMARY The Residential Sales Account Executive is responsible for pursuing & securing Residential Customer Sales and developing relationships with owners and/or decision makers of Residential Properties in an effort to secure access to the residential properties in order to generate new residential sales for Giggle Fiber. Coordinate efforts with internal and external cross-functional partners to ensure the timely installation of our system on the properties and the timely installation of all products sold. Coordination efforts include: (1) formulating logistical plans with customers, or the property owners & our internal Teams (Provisioning, Technical Operations & Support) for the build out of the systems, and (2) the sales/installation of services. MAJOR DUTIES AND RESPONSIBILITIES 1. Responsible for meeting or exceeding New Customer Sales and Install goals for Giggle Fiber residential, which include but are not limited to Internet, Voice Services & video services, including fiber based services where applicable. 2. Responsible for maintaining complete records of work/documents and producing required reports. This Includes those items listed below: Ø Weekly/Monthly Sales & Connect Reports Ø Maintaining accurate Street Sheets Ø Timely delivery of Order Forms to Giggle leadership Ø Timely delivery of Residential ROE packages Ø Timely updating of records in the company’s CRM database Ø Additional Department reports as required 3. Work with industry associations, organizations or other sources to identify new sales opportunities within your assigned territory. 4. Conducting Property and Community Events to drive Residential Sales 5. Work across the organization to address the issues causing customer impacting situations 6. Secure Right of Entry Agreements at certain Multiple Dwelling Unit properties (i.e. Apartments, condos, Townhomes, etc.) 7. Special Projects as required. 8. Giggle Fiber reserves the right to modify these duties/responsibilities as business needs change REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to read, write, speak and understand English Solid communication, sales, and presentation skills - both face-to-face and via phone/video Basic computer skills, including: Ø Microsoft Office Ø Sugar CRM or similar sales contact software Ability to work independently Strong initiative and desire to learn Critical thinking and analytical skills Ability to prioritize and organize effectively Education High School Degree or equivalent combination of education and experience Related Work Experience Residential Door to Door sales experience 2 years B2B sales (Securing Property Access Agreements) a plus Cable or telecommunications industry sales experience Required WORKING CONDITIONS Utilize personal vehicle to travel within an assigned local sales territory –travel stipend provided Frequent travel to local Giggle Fiber sites for meetings and training is required Occasional travel to regional Vertex Telecom/Giggle Fiber sites may be necessary Must have own transportation and a clean driving record EOE Race/Sex/Vet/Disability Giggle Fibers is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf Giggle Fiber is committed to diversity, and values the ways in which we are different. Giggle Fiber is committed to diversity, and values the ways in which we are different. Company Description Giggle Fiber is a local Broadband Service Provider in the San Gabriel Valley currently serving the communities of Monrovia and Arcadia
Job Description Summary: The primary responsibilities of this position are to provide quality and efficient customer service to customers through the daily management of a team of employees to include motivating, recognizing and rewarding, coaching, counseling, training and problem solving. Additionally, the Customer Service Supervisor is responsible for assisting the Director of Customer Service with development, training, scheduling, and reward/recognition programs. Coordinates customer service efforts with other customer service locations and other departments. Essential Duties and Responsibilities: Evaluate, develop, and implement procedures to improve the organization and efficiency of the department. Plan, prepare, and devise work schedules, according to workloads. Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives. Respond to Account Manager requests in a professional and timely manner escalating those beyond individual accountability. Provide daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner. Assist in the recruiting, hiring and development of team members to include but not limited to training, probationary and annual performance appraisals. Respond to and resolve employee relations issues expressed by team members; create and maintain high quality work environment so team members are motivated to perform at their highest level. Prepare customer service metrics reports, scorecards, and distributes to appropriate staff. Monitor calls and provide performance feedback and coaching to each team member on a regular basis. Consult with Sales, Purchasing, Warehouse, and Operations as needed to address customer inquiries or concerns. Serve as an immediate resource for the team; be available for employees that experience work problems. Provide appropriate coaching, counseling, direction and resolution. Ensure employees have appropriate training and other resources to perform their jobs. Use appropriate judgment in upward communication regarding department or employee concerns. Monitor call volume and answer calls in queue as needed; provide back-up support for the team. Attends management training classes and the annual National Sales Meeting. Other projects as assigned and needed Qualifications: 7+ years of progressively responsible experience in customer service. 4+ years of call center experience. Proven leadership experience. Experience working within a distribution company preferred. Knowledge of respiratory therapy, anesthesia, and surgery a plus. Proficient in the use of MS Outlook, Word and Excel. Skills/Experience Required: Strong leadership capabilities. Able to set a positive example for others. Ability to maintain high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction. Ability to multi-task and maintain organization in a fast paced, changing environment. Ability to provide and support a vision and direction. Always works with honesty and integrity. Strong attention to detail and accuracy. Maintain professional image including but not limited to presentation, communication, and deliverables. Strong interpersonal skills. Must be able to develop and maintain cooperative working relationships with customers and co-workers, and peers. Ability to accurately assess a situation and identify, resolve, and escalate if necessary, customer problems. Ability to deal calmly and effectively with situations via telephone while maintaining and promoting a positive company image. Able to diffuse an upset customer and/or an intense situation. Excellent communication skills, both written and verbal. Able to present information and solutions in a professional manner. Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Disabled/Veteran Company Description Sarnova, a family of companies: Tri-anim Health Care, Bound Tree Medical, EMP & Cardio Partners. Sarnova is the leading national specialty distributor of health care products in the emergency medical services (EMS) and respiratory markets. The company operates through two market-leading distributors: Tri-anim, the largest specialty distributor of respiratory products, and Bound Tree Medical, the largest supplier of EMS products. Together, Tri-anim and Bound Tree offer more 100,000 health care products to 20,000 hospitals and emergency care providers across the country. Sarnova is the only national distributor that can offer expertise and support across multiple specialty health care markets. EMP has been serving the emergency medical supply and equipment needs of EMS, first responders, fire and rescue, public safety, hospitals, colleges and universities, and more. DXE Medical’s focus of selling re-certified defibrillators has grown to both selling and servicing all brands of new and re-certified defibrillators, vital signs monitors, EKGs, automated external defibrillators (AEDs), pulse oximeters and much more.
Sep 15, 2017
Job Description Summary: The primary responsibilities of this position are to provide quality and efficient customer service to customers through the daily management of a team of employees to include motivating, recognizing and rewarding, coaching, counseling, training and problem solving. Additionally, the Customer Service Supervisor is responsible for assisting the Director of Customer Service with development, training, scheduling, and reward/recognition programs. Coordinates customer service efforts with other customer service locations and other departments. Essential Duties and Responsibilities: Evaluate, develop, and implement procedures to improve the organization and efficiency of the department. Plan, prepare, and devise work schedules, according to workloads. Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives. Respond to Account Manager requests in a professional and timely manner escalating those beyond individual accountability. Provide daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner. Assist in the recruiting, hiring and development of team members to include but not limited to training, probationary and annual performance appraisals. Respond to and resolve employee relations issues expressed by team members; create and maintain high quality work environment so team members are motivated to perform at their highest level. Prepare customer service metrics reports, scorecards, and distributes to appropriate staff. Monitor calls and provide performance feedback and coaching to each team member on a regular basis. Consult with Sales, Purchasing, Warehouse, and Operations as needed to address customer inquiries or concerns. Serve as an immediate resource for the team; be available for employees that experience work problems. Provide appropriate coaching, counseling, direction and resolution. Ensure employees have appropriate training and other resources to perform their jobs. Use appropriate judgment in upward communication regarding department or employee concerns. Monitor call volume and answer calls in queue as needed; provide back-up support for the team. Attends management training classes and the annual National Sales Meeting. Other projects as assigned and needed Qualifications: 7+ years of progressively responsible experience in customer service. 4+ years of call center experience. Proven leadership experience. Experience working within a distribution company preferred. Knowledge of respiratory therapy, anesthesia, and surgery a plus. Proficient in the use of MS Outlook, Word and Excel. Skills/Experience Required: Strong leadership capabilities. Able to set a positive example for others. Ability to maintain high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction. Ability to multi-task and maintain organization in a fast paced, changing environment. Ability to provide and support a vision and direction. Always works with honesty and integrity. Strong attention to detail and accuracy. Maintain professional image including but not limited to presentation, communication, and deliverables. Strong interpersonal skills. Must be able to develop and maintain cooperative working relationships with customers and co-workers, and peers. Ability to accurately assess a situation and identify, resolve, and escalate if necessary, customer problems. Ability to deal calmly and effectively with situations via telephone while maintaining and promoting a positive company image. Able to diffuse an upset customer and/or an intense situation. Excellent communication skills, both written and verbal. Able to present information and solutions in a professional manner. Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Disabled/Veteran Company Description Sarnova, a family of companies: Tri-anim Health Care, Bound Tree Medical, EMP & Cardio Partners. Sarnova is the leading national specialty distributor of health care products in the emergency medical services (EMS) and respiratory markets. The company operates through two market-leading distributors: Tri-anim, the largest specialty distributor of respiratory products, and Bound Tree Medical, the largest supplier of EMS products. Together, Tri-anim and Bound Tree offer more 100,000 health care products to 20,000 hospitals and emergency care providers across the country. Sarnova is the only national distributor that can offer expertise and support across multiple specialty health care markets. EMP has been serving the emergency medical supply and equipment needs of EMS, first responders, fire and rescue, public safety, hospitals, colleges and universities, and more. DXE Medical’s focus of selling re-certified defibrillators has grown to both selling and servicing all brands of new and re-certified defibrillators, vital signs monitors, EKGs, automated external defibrillators (AEDs), pulse oximeters and much more.
