VXI Global Solutions
Morrow, GA
Location: Morrow, Georgia
We are looking for customer-focused and sales-driven individuals to join our team as Customer Service & Sales Chat Representatives. In this non-voice role, you will assist customers through chat, resolve billing inquiries, recommend products and services, and help drive customer satisfaction and sales performance.
Key Responsibilities
Provide customer support through chat channels
Address and resolve billing-related concerns and inquiries
Promote and sell products, services, and package upgrades based on customer needs
Maintain high levels of customer satisfaction and loyalty
Meet quality, productivity, and sales performance goals
Handle multiple customer interactions simultaneously while ensuring accuracy and professionalism
Deliver exceptional service while balancing customer experience and sales objectives
Qualifications
Education
High school diploma or GED required
Required...