Clark Public Utilities
Vancouver, WA
WHAT YOU WOULD DO : The Technology Analyst - Customer Service will facilitate assigned projects by serving as a liaison between users and developers, setting and communicating goals, and evaluating and refining results. Provide technical and analytical support and coordinate data extraction from various databases for department management. Create and oversee comprehensive reports and visualizations that provide actionable insights into Customer Service performance metrics. Monitor data quality, accuracy, and completeness to ensure reliability of Customer Service information and metrics. Collaborate with management to implement process improvements based on data findings. Analyze Customer Service metrics to identify patterns and improvement opportunities. Utilize analytical findings to develop and implement strategies that align with business objectives. Investigate, troubleshoot, and resolve data issues reported by Customer Service staff. Maintain and ensure...