Primary Location: United States,Florida,Tampa Education: Bachelor's Degree Job Function: Customer Service Schedule: Full-time Shift: Day Job Employee Status: Regular Travel Time: No Job ID: 19022199 Description About Citi Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.?Citi?s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients? and the public?s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.?Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all. About the Role The Sales and Client Engagemennt Suppport Analyst will provideOne-Step-Resolution ensuring incoming requests from the IPB U.S. Branches, IPB franchise offices located outside the U.S., and Sales Team are prioritized and managed according to established policies and procedures, business and regulatory and any and all exceptions follow established guidelines. The requests from the IPB U.S. Sales Team will come over the phone, email, an RSM case or IM. In addition will provide necessary support to Customer Care and Operations with daily metrics. Key Responsibilities: Follow up on all escalations from Sales and Client Engagement team through completion. Channel all applicable transaction requests and complaints to the appropriate areas within Operations and Customer Care. Provide support to Customer Care and Operations for all daily metrics. Collaborate with various operational units to ensure timely resolution of pending items. Support special projects or requests as needed, including team presentations or metrics support. Lead weekly calls with the sales office located across the U.S. and South America to assess service needs, training needs, and process clarification. Assist with daily MIS reports. Challenge the status quo; identify, propose and implement new initiatives as needed by proposing solutions that will better the client experience. Analyze metrics on top escalations. Report trends of escalations to Senior Management and promote changes to address a reduction in escalations by implementing process changes, system enhancements, or further training as needed. Complete training material to address gaps in processes, system navigation as well as procedures. Present material to team members and Sales Team as needed. Maintain training material to ensure material is kept up to date. Manage projects and other activities as required by management.? Qualifications Ability to use Microsoft tool suite (Word, Access, PowerPoint), advanced use of MS Excel. Knowledge of IPB US products, services and operational procedures. Knowledge of IPB US processing and non-processing systems (Global Rainbow/CitiSmart/CWS, Exceller, Rainbow Servicing) Knowledge of IPB products, services, Rainbow Servicing Manager (RSM), STaRs/PEGA, Document Management System (DMS), CitiDocs, OneSource, CBOL), Rainbow Servicing Manager (RSM), STaRs/PEGA, OneSource, CBOL) and operational procedures. Strong organizational and decision making skills. Detailed oriented. (Organization/ Prioritization Abilities/ Multi-tasking in fast paced environment) Excellent verbal/written communication skills (positive feedback, active listening, resolving breakdowns). Excellent interpersonal skills. Willing self-learner and proactive. Problem solver - Takes the initiative to resolve the problem, understand root cause and work on permanent solutions. Proactively involved to follow-up process until its completion. Strong customer service orientation (customer service experience with internal/external clients a plus). Bi-lingual: English and Spanish (Portuguese is a plus) Positive attitude, strong analytical skills and leadership influence, change promoters Analytical skills (Assessment/ Decision Making/ Problem Solving) Flexibility/ Orientation to Change
May 14, 2019
Primary Location: United States,Florida,Tampa Education: Bachelor's Degree Job Function: Customer Service Schedule: Full-time Shift: Day Job Employee Status: Regular Travel Time: No Job ID: 19022199 Description About Citi Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.?Citi?s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients? and the public?s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.?Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all. About the Role The Sales and Client Engagemennt Suppport Analyst will provideOne-Step-Resolution ensuring incoming requests from the IPB U.S. Branches, IPB franchise offices located outside the U.S., and Sales Team are prioritized and managed according to established policies and procedures, business and regulatory and any and all exceptions follow established guidelines. The requests from the IPB U.S. Sales Team will come over the phone, email, an RSM case or IM. In addition will provide necessary support to Customer Care and Operations with daily metrics. Key Responsibilities: Follow up on all escalations from Sales and Client Engagement team through completion. Channel all applicable transaction requests and complaints to the appropriate areas within Operations and Customer Care. Provide support to Customer Care and Operations for all daily metrics. Collaborate with various operational units to ensure timely resolution of pending items. Support special projects or requests as needed, including team presentations or metrics support. Lead weekly calls with the sales office located across the U.S. and South America to assess service needs, training needs, and process clarification. Assist with daily MIS reports. Challenge the status quo; identify, propose and implement new initiatives as needed by proposing solutions that will better the client experience. Analyze metrics on top escalations. Report trends of escalations to Senior Management and promote changes to address a reduction in escalations by implementing process changes, system enhancements, or further training as needed. Complete training material to address gaps in processes, system navigation as well as procedures. Present material to team members and Sales Team as needed. Maintain training material to ensure material is kept up to date. Manage projects and other activities as required by management.? Qualifications Ability to use Microsoft tool suite (Word, Access, PowerPoint), advanced use of MS Excel. Knowledge of IPB US products, services and operational procedures. Knowledge of IPB US processing and non-processing systems (Global Rainbow/CitiSmart/CWS, Exceller, Rainbow Servicing) Knowledge of IPB products, services, Rainbow Servicing Manager (RSM), STaRs/PEGA, Document Management System (DMS), CitiDocs, OneSource, CBOL), Rainbow Servicing Manager (RSM), STaRs/PEGA, OneSource, CBOL) and operational procedures. Strong organizational and decision making skills. Detailed oriented. (Organization/ Prioritization Abilities/ Multi-tasking in fast paced environment) Excellent verbal/written communication skills (positive feedback, active listening, resolving breakdowns). Excellent interpersonal skills. Willing self-learner and proactive. Problem solver - Takes the initiative to resolve the problem, understand root cause and work on permanent solutions. Proactively involved to follow-up process until its completion. Strong customer service orientation (customer service experience with internal/external clients a plus). Bi-lingual: English and Spanish (Portuguese is a plus) Positive attitude, strong analytical skills and leadership influence, change promoters Analytical skills (Assessment/ Decision Making/ Problem Solving) Flexibility/ Orientation to Change
Primary Location: United States,Delaware,New Castle Education: Bachelor's Degree Job Function: Operations Customer Service Schedule: Full-time Shift: Day Job Employee Status: Regular Travel Time: No Job ID: 19018468 Description Key Responsibilities: Primary day-to-day focal point of contact for key/high revenue global clients Responsible to follow up on Out of Standard cases in all regions globally for their designated clients Manage and own escalations through to resolution including root cause analysis, identify fix and preventative measures Perform high risk tasks such as participate as a member of the Daylight Overdraft Team Lead New hire training sessions on specific product or procedure Trend and analyze opportunities for client experience optimization, process efficiencies and risk mitigation? Identify and implement process improvements to reduce operating deficiencies and improve productivity across products and client services Engage partners to focus on issues and opportunities that differentiate Citi in the view of our clients as an excellent service provider Act as liaison with internal and external cross functional partners to deliver an excellent client experience Ensure all transactions are executed in a timely and accurate manner to provide superior service Through proactive engagement understand the client?s service needs and gaps while delivering global consistency Assist with PCM management , including creating, reviewing and updating documentation Perform regulatory, audit and control assessments including RCSA reviews Create reports for internal and/or external distribution by understanding the needs of the clients Drive short and long-term projects? as well as testing of new features/functions Development Value: Relationships management skills - Increasing ability to develop client and partner relationships regionally and globally,?? Increased ability to navigate internal, vendor or client organizations Increased interpersonal skills ? communication, presentation skills and collaboration Leadership skill ? act as a new hire peer coach, provide training, ability to multitask, influencing others, ability to negotiate Metrics / MIS ? Perform trend analysis, utilization of Business Objects and STaRS Increased depth of overall Treasurary and Trade?Product knowledge Qualifications Qualifications: o Experience with internal products and systems preferred <?xml:namespace prefix="o" ns="urn:schemas-microsoft-com:office:office"?> o Demonstrate professional verbal and written communication skills o Aptitude for utilizing reporting tools, applications o Excellent organization skills o Ability to drive results in a fast paced, goal oriented environment o Bachelor?s degree is a plus o Excellent written, oral and presentation skills to interact with both internal partners and external clients o Superior analytical and creative thinking skills o Ability to train others o Ability to innovatively develop solution proactively to client issues and identify opportunities for efficiency o Effective in working cross functionally with global and regional clients and partners o Demonstrate ability to understand and address client needs and establish long term credibility and relationships with clients o Highly experienced self-starter that takes independent initiative?
May 14, 2019
Primary Location: United States,Delaware,New Castle Education: Bachelor's Degree Job Function: Operations Customer Service Schedule: Full-time Shift: Day Job Employee Status: Regular Travel Time: No Job ID: 19018468 Description Key Responsibilities: Primary day-to-day focal point of contact for key/high revenue global clients Responsible to follow up on Out of Standard cases in all regions globally for their designated clients Manage and own escalations through to resolution including root cause analysis, identify fix and preventative measures Perform high risk tasks such as participate as a member of the Daylight Overdraft Team Lead New hire training sessions on specific product or procedure Trend and analyze opportunities for client experience optimization, process efficiencies and risk mitigation? Identify and implement process improvements to reduce operating deficiencies and improve productivity across products and client services Engage partners to focus on issues and opportunities that differentiate Citi in the view of our clients as an excellent service provider Act as liaison with internal and external cross functional partners to deliver an excellent client experience Ensure all transactions are executed in a timely and accurate manner to provide superior service Through proactive engagement understand the client?s service needs and gaps while delivering global consistency Assist with PCM management , including creating, reviewing and updating documentation Perform regulatory, audit and control assessments including RCSA reviews Create reports for internal and/or external distribution by understanding the needs of the clients Drive short and long-term projects? as well as testing of new features/functions Development Value: Relationships management skills - Increasing ability to develop client and partner relationships regionally and globally,?? Increased ability to navigate internal, vendor or client organizations Increased interpersonal skills ? communication, presentation skills and collaboration Leadership skill ? act as a new hire peer coach, provide training, ability to multitask, influencing others, ability to negotiate Metrics / MIS ? Perform trend analysis, utilization of Business Objects and STaRS Increased depth of overall Treasurary and Trade?Product knowledge Qualifications Qualifications: o Experience with internal products and systems preferred <?xml:namespace prefix="o" ns="urn:schemas-microsoft-com:office:office"?> o Demonstrate professional verbal and written communication skills o Aptitude for utilizing reporting tools, applications o Excellent organization skills o Ability to drive results in a fast paced, goal oriented environment o Bachelor?s degree is a plus o Excellent written, oral and presentation skills to interact with both internal partners and external clients o Superior analytical and creative thinking skills o Ability to train others o Ability to innovatively develop solution proactively to client issues and identify opportunities for efficiency o Effective in working cross functionally with global and regional clients and partners o Demonstrate ability to understand and address client needs and establish long term credibility and relationships with clients o Highly experienced self-starter that takes independent initiative?
AdventHealth Greater Orlando
Maitland, FL, United States
Call Center Advisor I ? Revenue Cycle Customer Care ? Maitland AdventHealth Maitland seeks to hire Call Center Advisor I who will embrace our mission to extend the healing ministry of Christ. Facility Profile: Established in 1908, AdventHealth is one of the largest not-for-profit healthcare systems in the country, caring for more than a million patients each year. The Maitland Office Plaza houses our highly skilled teams that support our hospital system including Marketing, Patient Financial Services, Revenue Management, the Credit Union and Human Resources. The Trickel Building, a two-story office structure, creates an atmosphere of health and healing, with a healthy-style caf? and quaint chapel. The main lobby is filled with lush greenery and a light trickle of water, creating a holistic environment. Work Hours/Shifts: Monday ? Friday; M-Th 8:50-6:10, F 7:50-2:10 Job Summary: The Call Center Advisor I, is responsible for processing a high volume of inbound/outbound calls from patients to address inquiries and questions, responds to complaints, troubleshoot problems, obtain accurate information and collecting on account receivables to protect the financial standing of AdventHealth. Interacts in a professional and timely manner with patients, physicians and other department personnel to accomplish patient satisfaction. Adheres to AdventHealth Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Knowledge, Skills, Education, & Experience Required: Ability to manage calls effectively by actively listening and providing appropriate solutions Excellent interpersonal, written, and oral communication skills High level of patience, understanding and compassion in all customer interactions Ability to quickly identify and resolve customer?s needs while ensuring high quality service standards Ability to support and participate in professional development initiatives Independently performs basic math functions Accurately types 25-35 wpm One (1) year of experience in collections, customer service, or a call center environment High School diploma or GED (Preferred) Licensure, Certification, or Registration Required: N/A Job Responsibilities: Demonstrates, through behavior, AdventHealth?s core values of keep me safe, love me, make it easy, and own it. Responsible for obtaining and verifying patient demographic information for the purposes of ensuring timely collections in support the hospital financial goals. Maintains confidentiality of all personnel and patient related information by adhering to HIPAA regulations. Reviews, analyzes and resolves customer questions and concerns to support customer satisfaction initiatives. Continuously meets and exceeds Advisor I call performance and etiquette standards as outlined in the Call Center Productivity and Phone Audit Quality Review guidelines, to include: collection, call volume and wrap up time goals. Monitors, reports and performs activities for the purpose of collecting balances owed to AdventHealth, to include past due or delinquent accounts. Establishes payment arrangements and coordinates flow of Self-Pay accounts. Participates in collections and customer service training to support patient satisfaction initiatives. Maintains appropriate external and internal relationships to resolve or assist with account resolutions prior to referring accounts to external agencies. Supports professional development initiatives by promoting and engaging in a cohesive, goal-oriented learning environment. If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Call Center Advisor I opportunity with AdventHealth Maitland and apply online today. Job Keywords: Call Center Advisor I, Revenue Cycle, Maitland
May 14, 2019
Call Center Advisor I ? Revenue Cycle Customer Care ? Maitland AdventHealth Maitland seeks to hire Call Center Advisor I who will embrace our mission to extend the healing ministry of Christ. Facility Profile: Established in 1908, AdventHealth is one of the largest not-for-profit healthcare systems in the country, caring for more than a million patients each year. The Maitland Office Plaza houses our highly skilled teams that support our hospital system including Marketing, Patient Financial Services, Revenue Management, the Credit Union and Human Resources. The Trickel Building, a two-story office structure, creates an atmosphere of health and healing, with a healthy-style caf? and quaint chapel. The main lobby is filled with lush greenery and a light trickle of water, creating a holistic environment. Work Hours/Shifts: Monday ? Friday; M-Th 8:50-6:10, F 7:50-2:10 Job Summary: The Call Center Advisor I, is responsible for processing a high volume of inbound/outbound calls from patients to address inquiries and questions, responds to complaints, troubleshoot problems, obtain accurate information and collecting on account receivables to protect the financial standing of AdventHealth. Interacts in a professional and timely manner with patients, physicians and other department personnel to accomplish patient satisfaction. Adheres to AdventHealth Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Knowledge, Skills, Education, & Experience Required: Ability to manage calls effectively by actively listening and providing appropriate solutions Excellent interpersonal, written, and oral communication skills High level of patience, understanding and compassion in all customer interactions Ability to quickly identify and resolve customer?s needs while ensuring high quality service standards Ability to support and participate in professional development initiatives Independently performs basic math functions Accurately types 25-35 wpm One (1) year of experience in collections, customer service, or a call center environment High School diploma or GED (Preferred) Licensure, Certification, or Registration Required: N/A Job Responsibilities: Demonstrates, through behavior, AdventHealth?s core values of keep me safe, love me, make it easy, and own it. Responsible for obtaining and verifying patient demographic information for the purposes of ensuring timely collections in support the hospital financial goals. Maintains confidentiality of all personnel and patient related information by adhering to HIPAA regulations. Reviews, analyzes and resolves customer questions and concerns to support customer satisfaction initiatives. Continuously meets and exceeds Advisor I call performance and etiquette standards as outlined in the Call Center Productivity and Phone Audit Quality Review guidelines, to include: collection, call volume and wrap up time goals. Monitors, reports and performs activities for the purpose of collecting balances owed to AdventHealth, to include past due or delinquent accounts. Establishes payment arrangements and coordinates flow of Self-Pay accounts. Participates in collections and customer service training to support patient satisfaction initiatives. Maintains appropriate external and internal relationships to resolve or assist with account resolutions prior to referring accounts to external agencies. Supports professional development initiatives by promoting and engaging in a cohesive, goal-oriented learning environment. If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Call Center Advisor I opportunity with AdventHealth Maitland and apply online today. Job Keywords: Call Center Advisor I, Revenue Cycle, Maitland
Description Working at Pizza Hut? is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime. Requirements What are we looking for? The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key ? you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier ? and more fun ? with some teamwork. And you're at least 16 years old ? 18 if you want to be a driver. Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements.
May 13, 2019
Description Working at Pizza Hut? is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime. Requirements What are we looking for? The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key ? you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier ? and more fun ? with some teamwork. And you're at least 16 years old ? 18 if you want to be a driver. Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements.
Description Working at Pizza Hut? is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime. Requirements What are we looking for? The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:Work well in a fast-paced and fun environment where making guests happy is your number one priority. Get along with the Team and understand that everyone works together for the good of the guest.
May 13, 2019
Description Working at Pizza Hut? is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime. Requirements What are we looking for? The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:Work well in a fast-paced and fun environment where making guests happy is your number one priority. Get along with the Team and understand that everyone works together for the good of the guest.
Description Working at Pizza Hut? is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime. Requirements What are we looking for? The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:Work well in a fast-paced and fun environment where making guests happy is your number one priority. Get along with the Team and understand that everyone works together for the good of the guest.
May 13, 2019
Description Working at Pizza Hut? is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime. Requirements What are we looking for? The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:Work well in a fast-paced and fun environment where making guests happy is your number one priority. Get along with the Team and understand that everyone works together for the good of the guest.
Job Description Lot Associates assist customers with the loading of their vehicles and also monitor and maintain the entrance of the store. Lot Associates also are responsible for maintaining a sufficient quantity of carts near the entrance of the store. This position interacts with Home Depot associates and customers. Because the Lot Associate is often the first and last associate to interact with customers as they enter or leave the store, customer service plays a vital role in this position. Direct customer interaction is frequently required for some positions and excellent customer service skills are required.
May 13, 2019
Job Description Lot Associates assist customers with the loading of their vehicles and also monitor and maintain the entrance of the store. Lot Associates also are responsible for maintaining a sufficient quantity of carts near the entrance of the store. This position interacts with Home Depot associates and customers. Because the Lot Associate is often the first and last associate to interact with customers as they enter or leave the store, customer service plays a vital role in this position. Direct customer interaction is frequently required for some positions and excellent customer service skills are required.
Job Description: At Bank of America, we?re guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We?re looking for skilled people who will advise and advocate for our clients for their most important service needs. As part of the Bank of America team, senior client service representatives (Sr. CSRs) go beyond processing simple account transactions ? you?ll listen to client needs and advise on products and services to support our clients through life events and moments that matter. Anticipate and resolve client concerns with the goal of exceeding each client?s expectations, no matter how large or small the request. Sr. CSRs work in an inbound client service contact center that requires sitting and taking calls for the entire shift, with structured breaks. Being there for our clients is our number one priority. In order to do that, we need our employees to adhere to schedules to ensure our clients have every opportunity to connect with a client service professional in their moments that matter. As a senior client service representative, you can look forward to ? Working in a professional, fast-paced environment that requires accuracy, multi-tasking and effectively communicating resolutions in an efficient manner. ? Meeting clients in the moments that matter to fully understand the need and fully resolve their situation the first time. ? Understanding how clients engage with us using online and mobile technology, financial centers and contact centers to guide them on ways that we can improve their financial life. ? Navigating multiple computer applications while interacting with the client. ? Listening to, understanding and providing solutions for our client's needs. ? Incentive opportunities for meeting and/or exceeding critical performance standards. ? A world-class suite of employee benefits, including tuition and child care reimbursement and employee discount programs. ? The Consumer Academy, our world-class training program for Consumer & Small Business employees, providing access to the tools and resources you need to invest in your development and build a successful career at Bank of America. ? Potential to own your career growth opportunities. We?ll help you ? Get training and on-the-job support from managers who are invested in your success. You?ll receive in-depth classroom training, including side-by-side live call handling and continued on-the-job training and coaching. ? Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship, and how to resolve client requests successfully using best in class tools and resources. ? Provide education to clients. Inform and educate clients on how to conduct simple transactions through self-service technologies that benefit them. You?re a person who (required skills) ? Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients? financial lives. ? Fully understands how life events can impact a client?s financial situation and is prepared to actively advise solutions and analyze/resolve complex problems through creative solutions. ? Has a commitment to excellent attendance and proven reliability and can work the agreed upon schedule. ? Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays. ? Communicates effectively and confidently with all clients to make their financial lives better. ? Has the ability to engage with clients ? begin a conversation, anticipate questions, actively share information using plain language, build rapport and handle objections. ? Is comfortable receiving ongoing performance feedback and coaching. ? Is comfortable with ongoing change and learning new technology/processes. ? Has 1+ year of customer/client service experience, including experience handling difficult client situations. ? Has at least an intermediate level of proficiency with computers and current technology. ? Has knowledge with troubleshooting mobile devices and internet browsers. Bilingual skill in Spanish required You?ll be better prepared if you have (desired skills) ? 3 years of client service call center or equivalent customer service experience. ? 1+ years of experience in the banking/financial industry. ? The ability to act as a leader amongst peers and influence as well as coach effectively to help in the overall success of the team. We?re a culture that ? Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. ? Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. ? Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. ? Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. ? Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital. Multiple shifts available Shift: 1st shift (United States of America) Hours Per Week: 40
May 13, 2019
Job Description: At Bank of America, we?re guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We?re looking for skilled people who will advise and advocate for our clients for their most important service needs. As part of the Bank of America team, senior client service representatives (Sr. CSRs) go beyond processing simple account transactions ? you?ll listen to client needs and advise on products and services to support our clients through life events and moments that matter. Anticipate and resolve client concerns with the goal of exceeding each client?s expectations, no matter how large or small the request. Sr. CSRs work in an inbound client service contact center that requires sitting and taking calls for the entire shift, with structured breaks. Being there for our clients is our number one priority. In order to do that, we need our employees to adhere to schedules to ensure our clients have every opportunity to connect with a client service professional in their moments that matter. As a senior client service representative, you can look forward to ? Working in a professional, fast-paced environment that requires accuracy, multi-tasking and effectively communicating resolutions in an efficient manner. ? Meeting clients in the moments that matter to fully understand the need and fully resolve their situation the first time. ? Understanding how clients engage with us using online and mobile technology, financial centers and contact centers to guide them on ways that we can improve their financial life. ? Navigating multiple computer applications while interacting with the client. ? Listening to, understanding and providing solutions for our client's needs. ? Incentive opportunities for meeting and/or exceeding critical performance standards. ? A world-class suite of employee benefits, including tuition and child care reimbursement and employee discount programs. ? The Consumer Academy, our world-class training program for Consumer & Small Business employees, providing access to the tools and resources you need to invest in your development and build a successful career at Bank of America. ? Potential to own your career growth opportunities. We?ll help you ? Get training and on-the-job support from managers who are invested in your success. You?ll receive in-depth classroom training, including side-by-side live call handling and continued on-the-job training and coaching. ? Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship, and how to resolve client requests successfully using best in class tools and resources. ? Provide education to clients. Inform and educate clients on how to conduct simple transactions through self-service technologies that benefit them. You?re a person who (required skills) ? Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients? financial lives. ? Fully understands how life events can impact a client?s financial situation and is prepared to actively advise solutions and analyze/resolve complex problems through creative solutions. ? Has a commitment to excellent attendance and proven reliability and can work the agreed upon schedule. ? Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays. ? Communicates effectively and confidently with all clients to make their financial lives better. ? Has the ability to engage with clients ? begin a conversation, anticipate questions, actively share information using plain language, build rapport and handle objections. ? Is comfortable receiving ongoing performance feedback and coaching. ? Is comfortable with ongoing change and learning new technology/processes. ? Has 1+ year of customer/client service experience, including experience handling difficult client situations. ? Has at least an intermediate level of proficiency with computers and current technology. ? Has knowledge with troubleshooting mobile devices and internet browsers. Bilingual skill in Spanish required You?ll be better prepared if you have (desired skills) ? 3 years of client service call center or equivalent customer service experience. ? 1+ years of experience in the banking/financial industry. ? The ability to act as a leader amongst peers and influence as well as coach effectively to help in the overall success of the team. We?re a culture that ? Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. ? Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. ? Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. ? Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. ? Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital. Multiple shifts available Shift: 1st shift (United States of America) Hours Per Week: 40
Description General Purpose of the Position: Responsible for all production processes within the restaurant, including food preparation, customer care and cleaning. Essential Duties and Responsibilities of the Position Performs the following duties and responsibilities as the workload necessitates: ?Prepares food items for cooking - Adds or removes food product from freezer, cooler, or proofer - Labels and dates food items appropriately ?Makes food products in accordance with spec charts - Prepares food items (may include spraying, pinching, or manipulating with fingers) - Places food items into oven or fryer, removes after cooking process complete - Finalizes food preparation (may include cutting, spraying, adding sauce) ?Takes customer orders - Answers the phone or greets customers at counter - Keys order into computer ?Maintains production area - Operates dishwasher using hand controls to wash soiled dishes and cooking utensils, including loading of dirty dishes and removal of clean dishes - Changes soap and or sanitizes containers as needed - Receives incoming product and stores in appropriate areas (cooler, freezer, shelves) ?Assists with other restaurant functions as directed by manager - Maintains cleanliness of restaurant (empties trash, sweeps and mops floors, cleans restrooms, picks up parking lot, etc.) - Collects payment from customers Expectations of the Employee Upholds the following standards of employment: ?Consistently reports to work on time prepared to perform essential duties and responsibilities of the position ?Performs duties as workload necessitates and accomplishes all tasks assigned ?Adheres to company policies and procedures ?Maintains a positive and respectful attitude ?Communicates regularly with supervisor Requirements Employees in this position are expected to be a minimum of age 16. Relevant work experience is preferred but not required.
May 13, 2019
Description General Purpose of the Position: Responsible for all production processes within the restaurant, including food preparation, customer care and cleaning. Essential Duties and Responsibilities of the Position Performs the following duties and responsibilities as the workload necessitates: ?Prepares food items for cooking - Adds or removes food product from freezer, cooler, or proofer - Labels and dates food items appropriately ?Makes food products in accordance with spec charts - Prepares food items (may include spraying, pinching, or manipulating with fingers) - Places food items into oven or fryer, removes after cooking process complete - Finalizes food preparation (may include cutting, spraying, adding sauce) ?Takes customer orders - Answers the phone or greets customers at counter - Keys order into computer ?Maintains production area - Operates dishwasher using hand controls to wash soiled dishes and cooking utensils, including loading of dirty dishes and removal of clean dishes - Changes soap and or sanitizes containers as needed - Receives incoming product and stores in appropriate areas (cooler, freezer, shelves) ?Assists with other restaurant functions as directed by manager - Maintains cleanliness of restaurant (empties trash, sweeps and mops floors, cleans restrooms, picks up parking lot, etc.) - Collects payment from customers Expectations of the Employee Upholds the following standards of employment: ?Consistently reports to work on time prepared to perform essential duties and responsibilities of the position ?Performs duties as workload necessitates and accomplishes all tasks assigned ?Adheres to company policies and procedures ?Maintains a positive and respectful attitude ?Communicates regularly with supervisor Requirements Employees in this position are expected to be a minimum of age 16. Relevant work experience is preferred but not required.
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, D?cor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
May 13, 2019
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, D?cor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, D?cor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
May 13, 2019
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, D?cor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, D?cor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
May 13, 2019
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, D?cor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, D?cor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
May 13, 2019
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, D?cor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, D?cor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
May 13, 2019
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, D?cor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, D?cor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
May 13, 2019
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, D?cor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
Lynn, MA ID: 2019-2630 Updated Date: Department: Customer Service Representative (CSR) Type: Part-Time and Full-Time Schedule: Multiple Schedules Available Wage Description: $11.00/hr - $12.00/hr.* - Wage + Bonus - Benefits Bonus: Education: High School Diploma/GED Min. Years Experience: 0 POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE Join our growing team and build a career. We need energetic and reliable professionals to join us as Customer Service Representatives. The successful candidate will be responsible for answering incoming customer calls, resolving customer issues efficiently and directing calls to the management team when necessary. Must have a commitment to customer satisfaction and an ability to make quick and accurate decisions. Portsmouth, NH 03801. Call Center Agent, Customer Service, Full-Time or Part-Time. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. POSITION RESPONSIBILITIES WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO EVERY DAY? In this role, you will also be responsible for taking incoming calls from our customers and providing world-class customer service. As a highly trained expert on each program and business process, you will work on behalf of some well-known brands across the country. When opportunities are presented, you will educate and upsell customers, offering solutions that fit their needs. Each week, you get to interact with hundreds of customers, resolving support issues and ensuring best in class customer experience. Customer Service Representatives are responsible for the following: Provide resolutions and support customers based on their needs Improve customer service and product knowledge daily Appropriately escalate customer dissatisfaction with managers Become a brand ambassador, professionally representing clients Resolve initial interactions with effective call handling Learn our technology and systems, recording interactions In addition to becoming an all around asset to our team as a product, technology, and service expert, you will become a brand ambassador, professionally representing one of our many name-brand partners. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? OnBrand24 provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. Other Customer Serivice Representative Qualifications Include: Highly reliable, willing to learn and acquire new skills Enjoy talking to people, helping them resolve their frustrations Motivated by lucrative bonus plans and daily contests Exhibit professional communication and customer service skills High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn customer service software applications Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Minimum 18 years of age Entry-level or experienced candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS LOOKING FOR AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At OnBrand24, we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource. Wage Standard starting compensation includes a base hourly wage commensurate with experience. Yearly reviews and raises are awarded based on tenure and performance, so our employees can make more each year. Benefits/Office Perks PTO, Professional work environment, health insurance and 401K, fun & friendly environment. ABOUT US ONBRAND24 OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets. Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients. Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K. To learn more, visit us our careers page. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI109661664
May 13, 2019
Lynn, MA ID: 2019-2630 Updated Date: Department: Customer Service Representative (CSR) Type: Part-Time and Full-Time Schedule: Multiple Schedules Available Wage Description: $11.00/hr - $12.00/hr.* - Wage + Bonus - Benefits Bonus: Education: High School Diploma/GED Min. Years Experience: 0 POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE Join our growing team and build a career. We need energetic and reliable professionals to join us as Customer Service Representatives. The successful candidate will be responsible for answering incoming customer calls, resolving customer issues efficiently and directing calls to the management team when necessary. Must have a commitment to customer satisfaction and an ability to make quick and accurate decisions. Portsmouth, NH 03801. Call Center Agent, Customer Service, Full-Time or Part-Time. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. POSITION RESPONSIBILITIES WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO EVERY DAY? In this role, you will also be responsible for taking incoming calls from our customers and providing world-class customer service. As a highly trained expert on each program and business process, you will work on behalf of some well-known brands across the country. When opportunities are presented, you will educate and upsell customers, offering solutions that fit their needs. Each week, you get to interact with hundreds of customers, resolving support issues and ensuring best in class customer experience. Customer Service Representatives are responsible for the following: Provide resolutions and support customers based on their needs Improve customer service and product knowledge daily Appropriately escalate customer dissatisfaction with managers Become a brand ambassador, professionally representing clients Resolve initial interactions with effective call handling Learn our technology and systems, recording interactions In addition to becoming an all around asset to our team as a product, technology, and service expert, you will become a brand ambassador, professionally representing one of our many name-brand partners. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? OnBrand24 provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. Other Customer Serivice Representative Qualifications Include: Highly reliable, willing to learn and acquire new skills Enjoy talking to people, helping them resolve their frustrations Motivated by lucrative bonus plans and daily contests Exhibit professional communication and customer service skills High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn customer service software applications Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Minimum 18 years of age Entry-level or experienced candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS LOOKING FOR AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At OnBrand24, we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource. Wage Standard starting compensation includes a base hourly wage commensurate with experience. Yearly reviews and raises are awarded based on tenure and performance, so our employees can make more each year. Benefits/Office Perks PTO, Professional work environment, health insurance and 401K, fun & friendly environment. ABOUT US ONBRAND24 OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets. Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients. Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K. To learn more, visit us our careers page. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI109661664
Swampscott, MA ID: 2019-2586 Updated Date: Department: Blended Call Center Representative (CCR) Type: Part-Time and Full-Time Schedule: Multiple Schedules Available Wage Description: $12.00/hr - $14.00/hr.*- Language Bonus - Base + Bonus - Full Benefits Bonus: Education: High School Diploma/GED Min. Years Experience: 0 POSITION OVERVIEW Our growing team needs Bilingual Contact Center Representatives to support the dispatch process and improve customer experience. Learn the latest customer service techniques while raising customer satisfaction with new products and services. Professionally represent some of the largest, most recognizable brands in the world. Candidates should have excellent communication skills, be willing to learn on the job, and be highly reliable. Start a career and grow with our rapidly expanding team. Open Shifts: Mornings, Evenings, and Overnight. Fluent Spanish and English is required. Located in Beverly, MA 01915. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? Open shifts: Mornings, Evenings, and Overnight. At OnBrand24, we offer a wide range of full-time and part-time scheduling options for qualified candidates. There are multiple shifts and weekly work hour variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you want control of your work life balance, are a busy parent, or a local-student, flexible and customized scheduling is one of the many perks at OnBrand24. Apply sooner rather than later, the best shifts go quick. POSITION RESPONSIBILITIES WHAT DOES A BILINGUAL CALL CENTER REPRESENTATIVE DO? Resolve Spanish speaking residential and business customer inquiries, increasing customer satisfaction and driving program growth. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our team, interacting with hundreds of customers each week. Professionally manage a variety of accounts, taking inbound requests and making outbound calls. Become a brand ambassador for one of the many larger, recognizable partners we represent. Our entry-level Bilingual Call Center Representatives are responsible for the following: Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunity and apply sales skills to upgrade Explain and position the products and processes with customers Appropriately escalate customer dissatisfaction with managerial team Ensure first call resolution through problems solving and effective call handling CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? OnBrand24 provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. Other Bilingual Contact Center Representative Qualifications Include: Fluent in both Spanish and English Highly reliable, willing to learn and aquire new skills Enjoy talking to people, helping them resolve their frustrations Motivated by lucrative bonus plans and daily contests Exhibit professional communication and customer service skills High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn customer service software applications Must be proficient with basic PC skills Ability to multi-task in a fast paced environment Minimum 18 years of age Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At OnBrand24, we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource. Wage Standard starting compensation includes a base hourly wage commensurate with experience. Yearly reviews and raises are awarded based on tenure and performance, so our employees can make more each year. Benefits/Office Perks PTO, Professional work environment, health insurance and 401K, fun & friendly environment. ABOUT US ONBRAND24 OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets. Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients. Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K. To learn more, visit us on our careers page. OnBrand24 is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. OnBrand24 will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI109661687
May 13, 2019
Swampscott, MA ID: 2019-2586 Updated Date: Department: Blended Call Center Representative (CCR) Type: Part-Time and Full-Time Schedule: Multiple Schedules Available Wage Description: $12.00/hr - $14.00/hr.*- Language Bonus - Base + Bonus - Full Benefits Bonus: Education: High School Diploma/GED Min. Years Experience: 0 POSITION OVERVIEW Our growing team needs Bilingual Contact Center Representatives to support the dispatch process and improve customer experience. Learn the latest customer service techniques while raising customer satisfaction with new products and services. Professionally represent some of the largest, most recognizable brands in the world. Candidates should have excellent communication skills, be willing to learn on the job, and be highly reliable. Start a career and grow with our rapidly expanding team. Open Shifts: Mornings, Evenings, and Overnight. Fluent Spanish and English is required. Located in Beverly, MA 01915. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? Open shifts: Mornings, Evenings, and Overnight. At OnBrand24, we offer a wide range of full-time and part-time scheduling options for qualified candidates. There are multiple shifts and weekly work hour variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you want control of your work life balance, are a busy parent, or a local-student, flexible and customized scheduling is one of the many perks at OnBrand24. Apply sooner rather than later, the best shifts go quick. POSITION RESPONSIBILITIES WHAT DOES A BILINGUAL CALL CENTER REPRESENTATIVE DO? Resolve Spanish speaking residential and business customer inquiries, increasing customer satisfaction and driving program growth. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our team, interacting with hundreds of customers each week. Professionally manage a variety of accounts, taking inbound requests and making outbound calls. Become a brand ambassador for one of the many larger, recognizable partners we represent. Our entry-level Bilingual Call Center Representatives are responsible for the following: Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunity and apply sales skills to upgrade Explain and position the products and processes with customers Appropriately escalate customer dissatisfaction with managerial team Ensure first call resolution through problems solving and effective call handling CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? OnBrand24 provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. Other Bilingual Contact Center Representative Qualifications Include: Fluent in both Spanish and English Highly reliable, willing to learn and aquire new skills Enjoy talking to people, helping them resolve their frustrations Motivated by lucrative bonus plans and daily contests Exhibit professional communication and customer service skills High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn customer service software applications Must be proficient with basic PC skills Ability to multi-task in a fast paced environment Minimum 18 years of age Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At OnBrand24, we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource. Wage Standard starting compensation includes a base hourly wage commensurate with experience. Yearly reviews and raises are awarded based on tenure and performance, so our employees can make more each year. Benefits/Office Perks PTO, Professional work environment, health insurance and 401K, fun & friendly environment. ABOUT US ONBRAND24 OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets. Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients. Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K. To learn more, visit us on our careers page. OnBrand24 is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. OnBrand24 will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI109661687
Salisbury, MA ID: 2018-2259 Updated Date: Department: Customer Service Representative (CSR) Type: Part-Time and Full-Time Schedule: Multiple Schedules Available Wage Description: $11.00/hr - $12.00/hr.* - Wage + Bonus - Benefits Bonus: Education: High School Diploma/GED Min. Years Experience: 0 POSITION OVERVIEW Start a career or perfect your skills with our rapidly expanding company. Our team needs Customer Service Representatives to resolve customer inquiries, supporting the sales process and improving customer satisfaction. Entry-level or experienced candidates should be highly reliable, have excellent communication skills, and be willing to learn on the job constantly. Both full-time and part-time options are available with flexible scheduling. This position is located in Portsmouth, NH 03801. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? As a 24/7 contact center, OnBrand24 is able to offer a wide range of shifts. We offer full-time and part-time schedules and are happy to work with our candidates to find a work schedule that is right for them. Apply sooner rather than later, the best schedules fill quickly. POSITION RESPONSIBILITIES WHAT DOES A CUSTOMER SERVICE REPRESENTATIVES DO? Improve customer satisfaction and quickly resolve customer requests. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our team, interacting with hundreds of customers each week. Engage customers and work with the managerial team to appropriately escalate customer dissatisfaction. Upgrade customers and sell solutions when opportunites are presented Become a brand ambassador for one of the many large, recognizable partners we represent. Our entry-level Customer Service Representatives are repsonsible for the following tasks: Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunity and apply sales skills to upgrade Explain and position the products and processes with customers Appropriately escalate customer dissatisfaction with managerial team Ensure first call resolution through problems solving and effective call handling CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? OnBrand24 provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. Other Customer Serivice Representative Qualifications Include: Highly reliable, willing to learn and acquire new skills Enjoy talking to people, helping them resolve their frustrations Motivated by lucrative bonus plans and daily contests Exhibit professional communication and customer service skills High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn customer service software applications Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Minimum 18 years of age Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS LOOKING FOR AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At OnBrand24, we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource. Wage Standard starting compensation includes a base hourly wage commensurate with experience. Yearly reviews and raises are awarded based on tenure and performance, so our employees can make more each year. Benefits/Office Perks PTO, Professional work environment, health insurance and 401K, fun & friendly environment. ABOUT US ONBRAND24 OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets. Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients. Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K. To learn more, visit us our careers page. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI109661565
May 13, 2019
Salisbury, MA ID: 2018-2259 Updated Date: Department: Customer Service Representative (CSR) Type: Part-Time and Full-Time Schedule: Multiple Schedules Available Wage Description: $11.00/hr - $12.00/hr.* - Wage + Bonus - Benefits Bonus: Education: High School Diploma/GED Min. Years Experience: 0 POSITION OVERVIEW Start a career or perfect your skills with our rapidly expanding company. Our team needs Customer Service Representatives to resolve customer inquiries, supporting the sales process and improving customer satisfaction. Entry-level or experienced candidates should be highly reliable, have excellent communication skills, and be willing to learn on the job constantly. Both full-time and part-time options are available with flexible scheduling. This position is located in Portsmouth, NH 03801. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? As a 24/7 contact center, OnBrand24 is able to offer a wide range of shifts. We offer full-time and part-time schedules and are happy to work with our candidates to find a work schedule that is right for them. Apply sooner rather than later, the best schedules fill quickly. POSITION RESPONSIBILITIES WHAT DOES A CUSTOMER SERVICE REPRESENTATIVES DO? Improve customer satisfaction and quickly resolve customer requests. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our team, interacting with hundreds of customers each week. Engage customers and work with the managerial team to appropriately escalate customer dissatisfaction. Upgrade customers and sell solutions when opportunites are presented Become a brand ambassador for one of the many large, recognizable partners we represent. Our entry-level Customer Service Representatives are repsonsible for the following tasks: Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunity and apply sales skills to upgrade Explain and position the products and processes with customers Appropriately escalate customer dissatisfaction with managerial team Ensure first call resolution through problems solving and effective call handling CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? OnBrand24 provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. Other Customer Serivice Representative Qualifications Include: Highly reliable, willing to learn and acquire new skills Enjoy talking to people, helping them resolve their frustrations Motivated by lucrative bonus plans and daily contests Exhibit professional communication and customer service skills High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn customer service software applications Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Minimum 18 years of age Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS LOOKING FOR AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At OnBrand24, we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource. Wage Standard starting compensation includes a base hourly wage commensurate with experience. Yearly reviews and raises are awarded based on tenure and performance, so our employees can make more each year. Benefits/Office Perks PTO, Professional work environment, health insurance and 401K, fun & friendly environment. ABOUT US ONBRAND24 OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets. Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients. Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K. To learn more, visit us our careers page. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI109661565
Richmond Hill, GA ID: 2018-2261 Updated Date: Department: Customer Service Representative (CSR) Type: Part-Time and Full-Time Schedule: Multiple Schedules Available Wage Description: $9.00/hr - $10.00/hr.* - Wage + Benefits Bonus: Education: High School Diploma/GED Min. Years Experience: 0 POSITION OVERVIEW Start a career or perfect your skills with our rapidly expanding company. Our team needs Customer Service Representatives to resolve customer inquiries, supporting the sales process and improving customer satisfaction. Entry-level or experience candidates should be highly reliable, have excellent communication skills, and be willing to learn on the job constantly. Both full-time and part-time options are available with flexible scheduling. This position is located in Savannah, GA 31405. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? As a 24/7 contact center, OnBrand24 is able to offer a wide range of shifts. We offer full-time and part-time schedules and are happy to work with our candidates to find a work schedule that is right for them. Apply sooner rather than later, the best schedules fill quickly. POSITION RESPONSIBILITIES WHAT DOES A CUSTOMER SERVICE REPRESENTATIVES DO? Improve customer satisfaction and quickly resolve customer requests. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our team, interacting with hundreds of customers each week. Engage customers and work with the managerial team to appropriately escalate customer dissatisfaction. Upgrade customers and sell solutions when opportunites are presented Become a brand ambassador for one of the many large, recognizable partners we represent. Our entry-level Customer Service Representatives are repsonsible for the following tasks: Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunity and apply sales skills to upgrade Explain and position the products and processes with customers Appropriately escalate customer dissatisfaction with managerial team Ensure first call resolution through problems solving and effective call handling CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? OnBrand24 provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. Other Customer Serivice Representative Qualifications Include: Highly reliable, willing to learn and acquire new skills Enjoy talking to people, helping them resolve their frustrations Motivated by lucrative bonus plans and daily contests Exhibit professional communication and customer service skills High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn customer service software applications Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Minimum 18 years of age Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS LOOKING FOR AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At OnBrand24, we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource. Wage Standard starting compensation includes a base hourly wage commensurate with experience. Yearly reviews and raises are awarded based on tenure and performance, so our employees can make more each year. Benefits/Office Perks PTO, Professional work environment, health insurance and 401K, fun & friendly environment. ABOUT US ONBRAND24 OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets. Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients. Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K. To learn more, visit us our careers page. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI109661597
May 13, 2019
Richmond Hill, GA ID: 2018-2261 Updated Date: Department: Customer Service Representative (CSR) Type: Part-Time and Full-Time Schedule: Multiple Schedules Available Wage Description: $9.00/hr - $10.00/hr.* - Wage + Benefits Bonus: Education: High School Diploma/GED Min. Years Experience: 0 POSITION OVERVIEW Start a career or perfect your skills with our rapidly expanding company. Our team needs Customer Service Representatives to resolve customer inquiries, supporting the sales process and improving customer satisfaction. Entry-level or experience candidates should be highly reliable, have excellent communication skills, and be willing to learn on the job constantly. Both full-time and part-time options are available with flexible scheduling. This position is located in Savannah, GA 31405. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? As a 24/7 contact center, OnBrand24 is able to offer a wide range of shifts. We offer full-time and part-time schedules and are happy to work with our candidates to find a work schedule that is right for them. Apply sooner rather than later, the best schedules fill quickly. POSITION RESPONSIBILITIES WHAT DOES A CUSTOMER SERVICE REPRESENTATIVES DO? Improve customer satisfaction and quickly resolve customer requests. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our team, interacting with hundreds of customers each week. Engage customers and work with the managerial team to appropriately escalate customer dissatisfaction. Upgrade customers and sell solutions when opportunites are presented Become a brand ambassador for one of the many large, recognizable partners we represent. Our entry-level Customer Service Representatives are repsonsible for the following tasks: Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunity and apply sales skills to upgrade Explain and position the products and processes with customers Appropriately escalate customer dissatisfaction with managerial team Ensure first call resolution through problems solving and effective call handling CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? OnBrand24 provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. Other Customer Serivice Representative Qualifications Include: Highly reliable, willing to learn and acquire new skills Enjoy talking to people, helping them resolve their frustrations Motivated by lucrative bonus plans and daily contests Exhibit professional communication and customer service skills High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn customer service software applications Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Minimum 18 years of age Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS LOOKING FOR AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At OnBrand24, we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource. Wage Standard starting compensation includes a base hourly wage commensurate with experience. Yearly reviews and raises are awarded based on tenure and performance, so our employees can make more each year. Benefits/Office Perks PTO, Professional work environment, health insurance and 401K, fun & friendly environment. ABOUT US ONBRAND24 OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets. Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients. Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K. To learn more, visit us our careers page. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI109661597
Pooler, GA ID: 2019-2584 Updated Date: Department: Blended Call Center Representative (CCR) Type: Part-Time and Full-Time Schedule: Multiple Schedules Available Wage Description: $9.00/hr - $10.00/hr.*- Language Bonus - Base + Benefits Bonus: Education: High School Diploma/GED Min. Years Experience: 0 POSITION OVERVIEW Our growing team needs Bilingual Contact Center Representatives to support the dispatch process and improve customer experience. Learn the latest customer service techniques while raising customer satisfaction with new products and services. Professionally represent some of the largest, most recognizable brands in the world. Candidates should have excellent communication skills, be willing to learn on the job, and be highly reliable. Start a career and grow with our rapidly expanding team. Open Shifts: Mornings, Evenings, and Overnight. Fluent Spanish and English is required. Located in Savannah, GA 31405. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? Open shifts: Mornings, Evenings, and Overnight. At OnBrand24, we offer a wide range of full-time and part-time scheduling options for qualified candidates. There are multiple shifts and weekly work hour variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you want control of your work life balance, are a busy parent, or a local-student, flexible and customized scheduling is one of the many perks at OnBrand24. Apply sooner rather than later, the best shifts go quick. POSITION RESPONSIBILITIES WHAT DOES A BILINGUAL CALL CENTER REPRESENTATIVE DO? Resolve Spanish speaking residential and business customer inquiries, increasing customer satisfaction and driving program growth. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our team, interacting with hundreds of customers each week. Professionally manage a variety of accounts, taking inbound requests and making outbound calls. Become a brand ambassador for one of the many larger, recognizable partners we represent. Our entry-level Bilingual Call Center Representatives are responsible for the following: Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunity and apply sales skills to upgrade Explain and position the products and processes with customers Appropriately escalate customer dissatisfaction with managerial team Ensure first call resolution through problems solving and effective call handling CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? OnBrand24 provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. Other Bilingual Contact Center Representative Qualifications Include: Fluent in both Spanish and English Highly reliable, willing to learn and aquire new skills Enjoy talking to people, helping them resolve their frustrations Motivated by lucrative bonus plans and daily contests Exhibit professional communication and customer service skills High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn customer service software applications Must be proficient with basic PC skills Ability to multi-task in a fast paced environment Minimum 18 years of age Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At OnBrand24, we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource. Wage Standard starting compensation includes a base hourly wage commensurate with experience. Yearly reviews and raises are awarded based on tenure and performance, so our employees can make more each year. Benefits/Office Perks PTO, Professional work environment, health insurance and 401K, fun & friendly environment. ABOUT US ONBRAND24 OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets. Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients. Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K. To learn more, visit us on our careers page. OnBrand24 is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. OnBrand24 will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI109661630
May 13, 2019
Pooler, GA ID: 2019-2584 Updated Date: Department: Blended Call Center Representative (CCR) Type: Part-Time and Full-Time Schedule: Multiple Schedules Available Wage Description: $9.00/hr - $10.00/hr.*- Language Bonus - Base + Benefits Bonus: Education: High School Diploma/GED Min. Years Experience: 0 POSITION OVERVIEW Our growing team needs Bilingual Contact Center Representatives to support the dispatch process and improve customer experience. Learn the latest customer service techniques while raising customer satisfaction with new products and services. Professionally represent some of the largest, most recognizable brands in the world. Candidates should have excellent communication skills, be willing to learn on the job, and be highly reliable. Start a career and grow with our rapidly expanding team. Open Shifts: Mornings, Evenings, and Overnight. Fluent Spanish and English is required. Located in Savannah, GA 31405. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? Open shifts: Mornings, Evenings, and Overnight. At OnBrand24, we offer a wide range of full-time and part-time scheduling options for qualified candidates. There are multiple shifts and weekly work hour variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you want control of your work life balance, are a busy parent, or a local-student, flexible and customized scheduling is one of the many perks at OnBrand24. Apply sooner rather than later, the best shifts go quick. POSITION RESPONSIBILITIES WHAT DOES A BILINGUAL CALL CENTER REPRESENTATIVE DO? Resolve Spanish speaking residential and business customer inquiries, increasing customer satisfaction and driving program growth. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our team, interacting with hundreds of customers each week. Professionally manage a variety of accounts, taking inbound requests and making outbound calls. Become a brand ambassador for one of the many larger, recognizable partners we represent. Our entry-level Bilingual Call Center Representatives are responsible for the following: Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunity and apply sales skills to upgrade Explain and position the products and processes with customers Appropriately escalate customer dissatisfaction with managerial team Ensure first call resolution through problems solving and effective call handling CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? OnBrand24 provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. Other Bilingual Contact Center Representative Qualifications Include: Fluent in both Spanish and English Highly reliable, willing to learn and aquire new skills Enjoy talking to people, helping them resolve their frustrations Motivated by lucrative bonus plans and daily contests Exhibit professional communication and customer service skills High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn customer service software applications Must be proficient with basic PC skills Ability to multi-task in a fast paced environment Minimum 18 years of age Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At OnBrand24, we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource. Wage Standard starting compensation includes a base hourly wage commensurate with experience. Yearly reviews and raises are awarded based on tenure and performance, so our employees can make more each year. Benefits/Office Perks PTO, Professional work environment, health insurance and 401K, fun & friendly environment. ABOUT US ONBRAND24 OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets. Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients. Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K. To learn more, visit us on our careers page. OnBrand24 is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. OnBrand24 will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI109661630