Cox Communications
1550 West Deer Valley Road, Phoenix, AZ, United States
Location: Phoenix, Arizona
Brand: Cox Communications
Positions available in Deer Valley and Avondale
Description At Cox, we connect people to the things they love. Now we’d like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand. As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand in a retention sales capacity.
The Customer Retention Representative is role is a highly consultative retention sales opportunity, operating in a call center environment. Call center hours of operation are 5am – 8pm, Mon – Fri and 6am – 6 pm, Sat; shift schedule will be determined at time of hire and subject to change.
As part of a customer loyalty driven team, highly motivated individuals will earn an hourly rate of $15.57. The target commission is $1,700 a month. There is potential to earn up to and beyond $70,000 as a high performer. Higher performers are eligible for accelerated pay up to two and a half times their monthly incentive.
In this role, you will:
Respond to customer retention calls for all Cox residential services and product lines.
Identify and resolves customer issues through creative sales techniques.
Exercise creative negotiation and sales technique to motivate customers to continue using Cox services.
Sell additional or upgraded services, while providing a quality customer experience.
Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company.
At Cox, we offer:
Competitive wages with potential for additional financial incentives for motivated team members!
FREE Internet and other Cox discounted services
Medical, Dental, and Vision Benefits first day!
Casual, yet energetic and engaging work environment
Retirement Benefits including 401(K) matching
Work-life balance, including generous time off policies: Up to 22 days of Paid Time Off during first year, plus 7 Paid Holidays
Tuition Assistance provided
High degree of commitment to our communities including volunteer opportunities
Career Advancement Opportunities across the Cox family of companies
Unleash your potential with Cox Communications as a Customer Retention Representative, where you will be enhancing the lives of our customers and your career. Apply today!
Primary Responsibilities and Essential Functions
Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment.
Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs.
Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule.
Educate customers on active product features, service offerings, billing, charges, and product value.
Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively.
Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers.
Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs.
Responsible for utilizing multiple customer databases to access, change or input account information for customers.
Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions.
Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines.
Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database.
Other duties as assigned.
Qualifications
Minimum
HS diploma, GED, or relevant work experience
Effective communication skills
Excellent computer skills
Demonstrated ability to multi-task
Excellent interpersonal skills to work effectively with teams throughout organization
Excellent ability to persuade others through indirect influence
Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction
Demonstrated ability to establish collaborative customer relationships in a fast-paced environment
Demonstrated capacity to thrive in a high-change, often ambiguous business environment
Eligibility to work in the United States.
Preferred
Experience in telecommunications industry
1 or more years in a sales quota or retention environment
2 or more years of experience required in related field (i.e. Retail, Training, Indirect Sales, etc.)
About Cox Communications
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com .
Organization: Cox Communications, Inc. Primary Location: US-AZ-Phoenix-1550 W Deer Valley Rd Employee Status: Regular Job Level: Individual Contributor Shift: Day Job Travel: No Schedule: Full-time
Sep 21, 2017
Full time
Location: Phoenix, Arizona
Brand: Cox Communications
Positions available in Deer Valley and Avondale
Description At Cox, we connect people to the things they love. Now we’d like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand. As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand in a retention sales capacity.
The Customer Retention Representative is role is a highly consultative retention sales opportunity, operating in a call center environment. Call center hours of operation are 5am – 8pm, Mon – Fri and 6am – 6 pm, Sat; shift schedule will be determined at time of hire and subject to change.
As part of a customer loyalty driven team, highly motivated individuals will earn an hourly rate of $15.57. The target commission is $1,700 a month. There is potential to earn up to and beyond $70,000 as a high performer. Higher performers are eligible for accelerated pay up to two and a half times their monthly incentive.
In this role, you will:
Respond to customer retention calls for all Cox residential services and product lines.
Identify and resolves customer issues through creative sales techniques.
Exercise creative negotiation and sales technique to motivate customers to continue using Cox services.
Sell additional or upgraded services, while providing a quality customer experience.
Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company.
At Cox, we offer:
Competitive wages with potential for additional financial incentives for motivated team members!
FREE Internet and other Cox discounted services
Medical, Dental, and Vision Benefits first day!
Casual, yet energetic and engaging work environment
Retirement Benefits including 401(K) matching
Work-life balance, including generous time off policies: Up to 22 days of Paid Time Off during first year, plus 7 Paid Holidays
Tuition Assistance provided
High degree of commitment to our communities including volunteer opportunities
Career Advancement Opportunities across the Cox family of companies
Unleash your potential with Cox Communications as a Customer Retention Representative, where you will be enhancing the lives of our customers and your career. Apply today!
Primary Responsibilities and Essential Functions
Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment.
Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs.
Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule.
Educate customers on active product features, service offerings, billing, charges, and product value.
Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively.
Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers.
Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs.
Responsible for utilizing multiple customer databases to access, change or input account information for customers.
Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions.
Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines.
Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database.
Other duties as assigned.
Qualifications
Minimum
HS diploma, GED, or relevant work experience
Effective communication skills
Excellent computer skills
Demonstrated ability to multi-task
Excellent interpersonal skills to work effectively with teams throughout organization
Excellent ability to persuade others through indirect influence
Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction
Demonstrated ability to establish collaborative customer relationships in a fast-paced environment
Demonstrated capacity to thrive in a high-change, often ambiguous business environment
Eligibility to work in the United States.
Preferred
Experience in telecommunications industry
1 or more years in a sales quota or retention environment
2 or more years of experience required in related field (i.e. Retail, Training, Indirect Sales, etc.)
About Cox Communications
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com .
Organization: Cox Communications, Inc. Primary Location: US-AZ-Phoenix-1550 W Deer Valley Rd Employee Status: Regular Job Level: Individual Contributor Shift: Day Job Travel: No Schedule: Full-time
Cox Communications
1341 Crossways Boulevard, Chesapeake, VA, United States
Location: Chesapeake, Virginia
Brand: Cox Communications
Description
At Cox, we connect people to the things they love. Now we’d like to connect you to a career opportunity you’ll love. Cox Communications call center is looking for customer focused individuals to join our team and be the voice of our brand to Serve, Solve and Sell.
We offer...
Competitive wages with potential for additional financial incentives for motivated team members!
FREE Internet and other Cox discounted services
Medical, Dental, and Vision Benefits first day!
Casual, yet energetic and engaging work environment
Retirement Benefits including 401(K) matching
Work-life balance, including generous time off policies: Up to 22 days of Paid Time Off during first year, plus 7 Paid Holidays
Tuition Assistance provided
High degree of commitment to our communities including volunteer opportunities
Career Advancement Opportunities across the Cox family of companies
A Technical Support Representative is part of a supportive, service-oriented team that:
Exceeds our customer’s expectations by providing top notch customer service.
Engages in real-time troubleshooting with customers to resolve technical issues.
Educates residential Cox customers about the use of products and additional service opportunities.
Maximize opportunities to sell additional or upgraded services to customers as available, while providing a quality customer experience.
Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company:
Integrity - We do business with honesty and integrity. We meet or exceed the highest ethical standards in all of our business activities. We can be trusted to do what we say we will do. We Live Cox Values.
People - Our employees are our most important asset. They set us apart. We invest in their continuous development and recognize their contributions to our success.
Diversity - Diversity of cultures and ideas makes us stronger; it is a core Value at Cox. We value different approaches, thinking perspectives and people.
Customers - Our customers are our lifeblood. They depend on us to provide reliable, quality products and outstanding service at every opportunity. We count on employees to do the right thing for our customers.
Community - Communities connect us to the people we serve. We are leaders and responsible citizens in the communities where we live and work. At the heart of our Values we support youth, education and environmental sustainability.
Unleash your potential with Cox Communications as a Technical Support Representative, where you will be enhancing the lives of our customers and your career.
The Cox Communications Difference
Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents and grow your career.
Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare and 401k) and a best-in-class working environment.
We are committed to having a diverse workforce that reflects the communities we serve.
We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives.
Cox Communications Ranks 17 on the 2015 DiversityInc Top 50 Companies for Diversity
Cox Ranked in Top 10 for Diversity Councils
Keep reading to learn more about the role and to apply to join the Cox Communications team NOW!
Primary Responsibilities and Essential Functions
Work in an energetic call center environment answering inbound customer calls concerning inquiries about one or more Cox products.
Trouble shoot the root cause of customer problems and identify the action required (using company databases, customer information, and collaboration with other departments) to resolve issue and schedule service appointments when necessary.
Provide total customer service by asking questions and listening to customers in order to understand their needs, requests, or problems while identifying sales and up-selling opportunities that will drive additional revenue for the company.
Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments.
Keep customer informed about progress by checking the status of work orders in customer record system.
Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments.
Other duties as assigned.
Qualifications
Minimum
High school graduate or GED or equivalent work experience.
6 months work experience providing service directly to customers.
6 months experience using a computer in a work or non-work setting.
Eligibility to work in the United States.
Preferred
6 or more months experience troubleshooting basic hardware, software, and/or connectivity issues.
6 or more months experience working in a position that requires meeting sales goals.
Keen aptitude for helping customers and a customer experience focus.
1 to 2 years of work experience in a customer service role, not specific to just Call Center.
Enthusiastic and personable, with the ability to adapt and thrive in constant change.
Previous telecommunications experience.
Strong computer skills and be able to navigate through multiple screens.
About Cox Communications
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com .
Organization: Cox Communications, Inc. Primary Location: US-VA-Chesapeake-1341 Crossways Blvd Employee Status: Regular Job Level: Individual Contributor Shift: On Call Travel: No Schedule: Full-time
Sep 21, 2017
Full time
Location: Chesapeake, Virginia
Brand: Cox Communications
Description
At Cox, we connect people to the things they love. Now we’d like to connect you to a career opportunity you’ll love. Cox Communications call center is looking for customer focused individuals to join our team and be the voice of our brand to Serve, Solve and Sell.
We offer...
Competitive wages with potential for additional financial incentives for motivated team members!
FREE Internet and other Cox discounted services
Medical, Dental, and Vision Benefits first day!
Casual, yet energetic and engaging work environment
Retirement Benefits including 401(K) matching
Work-life balance, including generous time off policies: Up to 22 days of Paid Time Off during first year, plus 7 Paid Holidays
Tuition Assistance provided
High degree of commitment to our communities including volunteer opportunities
Career Advancement Opportunities across the Cox family of companies
A Technical Support Representative is part of a supportive, service-oriented team that:
Exceeds our customer’s expectations by providing top notch customer service.
Engages in real-time troubleshooting with customers to resolve technical issues.
Educates residential Cox customers about the use of products and additional service opportunities.
Maximize opportunities to sell additional or upgraded services to customers as available, while providing a quality customer experience.
Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company:
Integrity - We do business with honesty and integrity. We meet or exceed the highest ethical standards in all of our business activities. We can be trusted to do what we say we will do. We Live Cox Values.
People - Our employees are our most important asset. They set us apart. We invest in their continuous development and recognize their contributions to our success.
Diversity - Diversity of cultures and ideas makes us stronger; it is a core Value at Cox. We value different approaches, thinking perspectives and people.
Customers - Our customers are our lifeblood. They depend on us to provide reliable, quality products and outstanding service at every opportunity. We count on employees to do the right thing for our customers.
Community - Communities connect us to the people we serve. We are leaders and responsible citizens in the communities where we live and work. At the heart of our Values we support youth, education and environmental sustainability.
Unleash your potential with Cox Communications as a Technical Support Representative, where you will be enhancing the lives of our customers and your career.
The Cox Communications Difference
Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents and grow your career.
Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare and 401k) and a best-in-class working environment.
We are committed to having a diverse workforce that reflects the communities we serve.
We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives.
Cox Communications Ranks 17 on the 2015 DiversityInc Top 50 Companies for Diversity
Cox Ranked in Top 10 for Diversity Councils
Keep reading to learn more about the role and to apply to join the Cox Communications team NOW!
Primary Responsibilities and Essential Functions
Work in an energetic call center environment answering inbound customer calls concerning inquiries about one or more Cox products.
Trouble shoot the root cause of customer problems and identify the action required (using company databases, customer information, and collaboration with other departments) to resolve issue and schedule service appointments when necessary.
Provide total customer service by asking questions and listening to customers in order to understand their needs, requests, or problems while identifying sales and up-selling opportunities that will drive additional revenue for the company.
Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments.
Keep customer informed about progress by checking the status of work orders in customer record system.
Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments.
Other duties as assigned.
Qualifications
Minimum
High school graduate or GED or equivalent work experience.
6 months work experience providing service directly to customers.
6 months experience using a computer in a work or non-work setting.
Eligibility to work in the United States.
Preferred
6 or more months experience troubleshooting basic hardware, software, and/or connectivity issues.
6 or more months experience working in a position that requires meeting sales goals.
Keen aptitude for helping customers and a customer experience focus.
1 to 2 years of work experience in a customer service role, not specific to just Call Center.
Enthusiastic and personable, with the ability to adapt and thrive in constant change.
Previous telecommunications experience.
Strong computer skills and be able to navigate through multiple screens.
About Cox Communications
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com .
Organization: Cox Communications, Inc. Primary Location: US-VA-Chesapeake-1341 Crossways Blvd Employee Status: Regular Job Level: Individual Contributor Shift: On Call Travel: No Schedule: Full-time
Cox Communications
7401 Florida Boulevard, Baton Rouge, LA, United States
ON-SITE HIRE EVENT!
Tuesday, October 3rd: 2PM - 6PM
7401 Florida Boulevard
Baton Rouge, LA 70806
On-site interviews! Bring resume!
Can't make the event? Apply online now!
Location: Baton Rouge, Louisiana
Brand: Cox Communications
Description
At Cox, we connect people to the things they love. Now we’d like to connect you to a career opportunity you’ll love. Cox Communications call center is looking for customer focused individuals to join our team and be the voice of our brand to Serve, Solve and Sell.
We offer...
Competitive wages with potential for additional financial incentives for motivated team members!
FREE Internet and other Cox discounted services
Medical, Dental, and Vision Benefits first day!
Casual, yet energetic and engaging work environment
Retirement Benefits including 401(K) matching
Work-life balance, including generous time off policies: Up to 22 days of Paid Time Off during first year, plus 7 Paid Holidays
Tuition Assistance provided
High degree of commitment to our communities including volunteer opportunities
Career Advancement Opportunities across the Cox family of companies
A Technical Support Representative is part of a supportive, service-oriented team that:
Exceeds our customer’s expectations by providing top notch customer service.
Engages in real-time troubleshooting with customers to resolve technical issues.
Educates residential Cox customers about the use of products and additional service opportunities.
Maximize opportunities to sell additional or upgraded services to customers as available, while providing a quality customer experience.
Lives the Cox Values , by demonstrating an approach towards people and work that is consistent with the overall values of the company:
Integrity - We do business with honesty and integrity. We meet or exceed the highest ethical standards in all of our business activities. We can be trusted to do what we say we will do. We Live Cox Values.
People - Our employees are our most important asset. They set us apart. We invest in their continuous development and recognize their contributions to our success.
Diversity - Diversity of cultures and ideas makes us stronger; it is a core Value at Cox. We value different approaches, thinking perspectives and people.
Customers - Our customers are our lifeblood. They depend on us to provide reliable, quality products and outstanding service at every opportunity. We count on employees to do the right thing for our customers.
Community - Communities connect us to the people we serve. We are leaders and responsible citizens in the communities where we live and work. At the heart of our Values we support youth, education and environmental sustainability.
Unleash your potential with Cox Communications as a Technical Support Representative, where you will be enhancing the lives of our customers and your career.
The Cox Communications Difference
Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents and grow your career.
Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare and 401k) and a best-in-class working environment.
We are committed to having a diverse workforce that reflects the communities we serve.
We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives.
Cox Communications Ranks 17 on the 2015 DiversityInc Top 50 Companies for Diversity
Cox Ranked in Top 10 for Diversity Councils
Keep reading to learn more about the role and to apply to join the Cox Communications team NOW!
Primary Responsibilities and Essential Functions
Work in an energetic call center environment answering inbound customer calls concerning inquiries about one or more Cox products.
Trouble shoot the root cause of customer problems and identify the action required (using company databases, customer information, and collaboration with other departments) to resolve issue and schedule service appointments when necessary.
Provide total customer service by asking questions and listening to customers in order to understand their needs, requests, or problems while identifying sales and up-selling opportunities that will drive additional revenue for the company.
Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments.
Keep customer informed about progress by checking the status of work orders in customer record system.
Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments.
Other duties as assigned.
Qualifications
Minimum
High school graduate or GED or equivalent work experience.
6 months work experience providing service directly to customers.
6 months experience using a computer in a work or non-work setting.
Eligibility to work in the United States.
Preferred
6 or more months experience troubleshooting basic hardware, software, and/or connectivity issues.
6 or more months experience working in a position that requires meeting sales goals.
Keen aptitude for helping customers and a customer experience focus.
1 to 2 years of work experience in a customer service role, not specific to just Call Center.
Enthusiastic and personable, with the ability to adapt and thrive in constant change.
Previous telecommunications experience.
Strong computer skills and be able to navigate through multiple screens.
About Cox Communications
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com .
Organization: Cox Communications, Inc. Primary Location: US-LA-Baton Rouge-7401 Florida Blvd Employee Status: Regular Job Level: Individual Contributor Shift: Evening Job Travel: No Schedule: Full-time
Sep 21, 2017
Full time
ON-SITE HIRE EVENT!
Tuesday, October 3rd: 2PM - 6PM
7401 Florida Boulevard
Baton Rouge, LA 70806
On-site interviews! Bring resume!
Can't make the event? Apply online now!
Location: Baton Rouge, Louisiana
Brand: Cox Communications
Description
At Cox, we connect people to the things they love. Now we’d like to connect you to a career opportunity you’ll love. Cox Communications call center is looking for customer focused individuals to join our team and be the voice of our brand to Serve, Solve and Sell.
We offer...
Competitive wages with potential for additional financial incentives for motivated team members!
FREE Internet and other Cox discounted services
Medical, Dental, and Vision Benefits first day!
Casual, yet energetic and engaging work environment
Retirement Benefits including 401(K) matching
Work-life balance, including generous time off policies: Up to 22 days of Paid Time Off during first year, plus 7 Paid Holidays
Tuition Assistance provided
High degree of commitment to our communities including volunteer opportunities
Career Advancement Opportunities across the Cox family of companies
A Technical Support Representative is part of a supportive, service-oriented team that:
Exceeds our customer’s expectations by providing top notch customer service.
Engages in real-time troubleshooting with customers to resolve technical issues.
Educates residential Cox customers about the use of products and additional service opportunities.
Maximize opportunities to sell additional or upgraded services to customers as available, while providing a quality customer experience.
Lives the Cox Values , by demonstrating an approach towards people and work that is consistent with the overall values of the company:
Integrity - We do business with honesty and integrity. We meet or exceed the highest ethical standards in all of our business activities. We can be trusted to do what we say we will do. We Live Cox Values.
People - Our employees are our most important asset. They set us apart. We invest in their continuous development and recognize their contributions to our success.
Diversity - Diversity of cultures and ideas makes us stronger; it is a core Value at Cox. We value different approaches, thinking perspectives and people.
Customers - Our customers are our lifeblood. They depend on us to provide reliable, quality products and outstanding service at every opportunity. We count on employees to do the right thing for our customers.
Community - Communities connect us to the people we serve. We are leaders and responsible citizens in the communities where we live and work. At the heart of our Values we support youth, education and environmental sustainability.
Unleash your potential with Cox Communications as a Technical Support Representative, where you will be enhancing the lives of our customers and your career.
The Cox Communications Difference
Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents and grow your career.
Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare and 401k) and a best-in-class working environment.
We are committed to having a diverse workforce that reflects the communities we serve.
We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives.
Cox Communications Ranks 17 on the 2015 DiversityInc Top 50 Companies for Diversity
Cox Ranked in Top 10 for Diversity Councils
Keep reading to learn more about the role and to apply to join the Cox Communications team NOW!
Primary Responsibilities and Essential Functions
Work in an energetic call center environment answering inbound customer calls concerning inquiries about one or more Cox products.
Trouble shoot the root cause of customer problems and identify the action required (using company databases, customer information, and collaboration with other departments) to resolve issue and schedule service appointments when necessary.
Provide total customer service by asking questions and listening to customers in order to understand their needs, requests, or problems while identifying sales and up-selling opportunities that will drive additional revenue for the company.
Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments.
Keep customer informed about progress by checking the status of work orders in customer record system.
Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments.
Other duties as assigned.
Qualifications
Minimum
High school graduate or GED or equivalent work experience.
6 months work experience providing service directly to customers.
6 months experience using a computer in a work or non-work setting.
Eligibility to work in the United States.
Preferred
6 or more months experience troubleshooting basic hardware, software, and/or connectivity issues.
6 or more months experience working in a position that requires meeting sales goals.
Keen aptitude for helping customers and a customer experience focus.
1 to 2 years of work experience in a customer service role, not specific to just Call Center.
Enthusiastic and personable, with the ability to adapt and thrive in constant change.
Previous telecommunications experience.
Strong computer skills and be able to navigate through multiple screens.
About Cox Communications
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com .
Organization: Cox Communications, Inc. Primary Location: US-LA-Baton Rouge-7401 Florida Blvd Employee Status: Regular Job Level: Individual Contributor Shift: Evening Job Travel: No Schedule: Full-time
Job Description Looking for a career? HomeTeam Pest Defense is expanding and has immediate openings for pest control technicians. We Will Train! In this position you will: Be responsible for the day to day operation of a pest control route. Diagnose and discuss the scope of pest control service with customers. Be responsible for submitting legible, clear and accurate service tickets to office personnel. Be responsible for maintaining a clean truck, equipment and uniform. We offer: • Company Vehicle • Robust benefits package including medical/ dental/ vision/401(k) plan • Tuition reimbursement • Discounted services for employees • Paid vacations and holidays • An exceptional training program • The opportunity for the professional growth and respect that comes from working for an industry leader Required Skills: We are seeking individuals who: Are highly motivated Have good communication skills Work well independently Are able to interact with customers and employees in a professional manner. Maintain licenses and attends required pest control/install/termite pre-treat seminars and training. Have the ability to work Saturday Are capable of lifting 50lbs Required Experience: High school diploma or general education degree (GED) preferred Qualified candidates must also have a good driving record and successfully pass a background check and drug screening. Previous experience in pest control is a plus. HomeTeam is a Drug Free and Equal Opportunity/Affirmative Action Employer. Company Description About Pest Defense Central Region: Our parent company, Rollins Corporation. Rollins Corp is a publicly traded company on the New York Stock Exchange (NYSE: ROL). Also: *Medical/Dental/Optical *401k *Paid vacation *Paid sick days *Many more corporate discounts on personal cell phone service, vacation packages, car purchases, electronics, etc.
Sep 21, 2017
Job Description Looking for a career? HomeTeam Pest Defense is expanding and has immediate openings for pest control technicians. We Will Train! In this position you will: Be responsible for the day to day operation of a pest control route. Diagnose and discuss the scope of pest control service with customers. Be responsible for submitting legible, clear and accurate service tickets to office personnel. Be responsible for maintaining a clean truck, equipment and uniform. We offer: • Company Vehicle • Robust benefits package including medical/ dental/ vision/401(k) plan • Tuition reimbursement • Discounted services for employees • Paid vacations and holidays • An exceptional training program • The opportunity for the professional growth and respect that comes from working for an industry leader Required Skills: We are seeking individuals who: Are highly motivated Have good communication skills Work well independently Are able to interact with customers and employees in a professional manner. Maintain licenses and attends required pest control/install/termite pre-treat seminars and training. Have the ability to work Saturday Are capable of lifting 50lbs Required Experience: High school diploma or general education degree (GED) preferred Qualified candidates must also have a good driving record and successfully pass a background check and drug screening. Previous experience in pest control is a plus. HomeTeam is a Drug Free and Equal Opportunity/Affirmative Action Employer. Company Description About Pest Defense Central Region: Our parent company, Rollins Corporation. Rollins Corp is a publicly traded company on the New York Stock Exchange (NYSE: ROL). Also: *Medical/Dental/Optical *401k *Paid vacation *Paid sick days *Many more corporate discounts on personal cell phone service, vacation packages, car purchases, electronics, etc.
Job Description Dublin Cleaners is looking for outgoing detail oriented team members that want to show off their smile to our wonderful customers. If you like working with clothing and people we need to meet you. Most of the shifts will be 11:00 am to 7:30 pm, M-F and on Saturdays 8:30 am - 5:00 pm. We are closed on Sundays!! No experience necessary, just bring a smile, positive attitude, and willingness to work and learn. We have a compliant health care plan already, 401(k), paid vacation and emergency time and up to $900 per year in attendance bonuses. We also have lots bonus opportunities. Those that engage in cross selling and our marketing initiatives make nice incentive bonuses that take them up the pay scale. Company Description Family owned for three generations and 83 years. We employ the finest technicians at the most competitive wages in the market. Combining that with the best technology and equipment the world has to offer we provide the finest Dry Cleaning, Professional Laundry, and Textile Care in Central Ohio. Small family business feel with enough size to provide great resources, pay, & great benefits. Much of our staff has been with us for 10-20 years, we are a company that can be counted on.
Sep 18, 2017
Job Description Dublin Cleaners is looking for outgoing detail oriented team members that want to show off their smile to our wonderful customers. If you like working with clothing and people we need to meet you. Most of the shifts will be 11:00 am to 7:30 pm, M-F and on Saturdays 8:30 am - 5:00 pm. We are closed on Sundays!! No experience necessary, just bring a smile, positive attitude, and willingness to work and learn. We have a compliant health care plan already, 401(k), paid vacation and emergency time and up to $900 per year in attendance bonuses. We also have lots bonus opportunities. Those that engage in cross selling and our marketing initiatives make nice incentive bonuses that take them up the pay scale. Company Description Family owned for three generations and 83 years. We employ the finest technicians at the most competitive wages in the market. Combining that with the best technology and equipment the world has to offer we provide the finest Dry Cleaning, Professional Laundry, and Textile Care in Central Ohio. Small family business feel with enough size to provide great resources, pay, & great benefits. Much of our staff has been with us for 10-20 years, we are a company that can be counted on.
Job Description Dublin Cleaners is looking for outgoing detail oriented team members that want to show off their smile to our wonderful customers. If you like working with clothing and people we need to meet you. Most of the shifts will be 11:00 am to 7:30 pm, M-F and on Saturdays 8:30 am - 5:00 pm. We are closed on Sundays!! No experience necessary, just bring a smile, positive attitude, and willingness to work and learn. We have a compliant health care plan already, 401(k), paid vacation and emergency time and up to $900 per year in attendance bonuses. We also have lots bonus opportunities. Those that engage in cross selling and our marketing initiatives make nice incentive bonuses that take them up the pay scale. Company Description Family owned for three generations and 83 years. We employ the finest technicians at the most competitive wages in the market. Combining that with the best technology and equipment the world has to offer we provide the finest Dry Cleaning, Professional Laundry, and Textile Care in Central Ohio. Small family business feel with enough size to provide great resources, pay, & great benefits. Much of our staff has been with us for 10-20 years, we are a company that can be counted on.
Sep 18, 2017
Job Description Dublin Cleaners is looking for outgoing detail oriented team members that want to show off their smile to our wonderful customers. If you like working with clothing and people we need to meet you. Most of the shifts will be 11:00 am to 7:30 pm, M-F and on Saturdays 8:30 am - 5:00 pm. We are closed on Sundays!! No experience necessary, just bring a smile, positive attitude, and willingness to work and learn. We have a compliant health care plan already, 401(k), paid vacation and emergency time and up to $900 per year in attendance bonuses. We also have lots bonus opportunities. Those that engage in cross selling and our marketing initiatives make nice incentive bonuses that take them up the pay scale. Company Description Family owned for three generations and 83 years. We employ the finest technicians at the most competitive wages in the market. Combining that with the best technology and equipment the world has to offer we provide the finest Dry Cleaning, Professional Laundry, and Textile Care in Central Ohio. Small family business feel with enough size to provide great resources, pay, & great benefits. Much of our staff has been with us for 10-20 years, we are a company that can be counted on.
Job Description Dublin Cleaners is looking for outgoing detail oriented team members that want to show off their smile to our wonderful customers. If you like working with clothing and people we need to meet you. Most of the shifts will be 11:00 am to 7:30 pm, M-F and on Saturdays 8:30 am - 5:00 pm. We are closed on Sundays!! No experience necessary, just bring a smile, positive attitude, and willingness to work and learn. We have a compliant health care plan already, 401(k), paid vacation and emergency time and up to $900 per year in attendance bonuses. We also have lots bonus opportunities. Those that engage in cross selling and our marketing initiatives make nice incentive bonuses that take them up the pay scale. Company Description Family owned for three generations and 83 years. We employ the finest technicians at the most competitive wages in the market. Combining that with the best technology and equipment the world has to offer we provide the finest Dry Cleaning, Professional Laundry, and Textile Care in Central Ohio. Small family business feel with enough size to provide great resources, pay, & great benefits. Much of our staff has been with us for 10-20 years, we are a company that can be counted on.
Sep 18, 2017
Job Description Dublin Cleaners is looking for outgoing detail oriented team members that want to show off their smile to our wonderful customers. If you like working with clothing and people we need to meet you. Most of the shifts will be 11:00 am to 7:30 pm, M-F and on Saturdays 8:30 am - 5:00 pm. We are closed on Sundays!! No experience necessary, just bring a smile, positive attitude, and willingness to work and learn. We have a compliant health care plan already, 401(k), paid vacation and emergency time and up to $900 per year in attendance bonuses. We also have lots bonus opportunities. Those that engage in cross selling and our marketing initiatives make nice incentive bonuses that take them up the pay scale. Company Description Family owned for three generations and 83 years. We employ the finest technicians at the most competitive wages in the market. Combining that with the best technology and equipment the world has to offer we provide the finest Dry Cleaning, Professional Laundry, and Textile Care in Central Ohio. Small family business feel with enough size to provide great resources, pay, & great benefits. Much of our staff has been with us for 10-20 years, we are a company that can be counted on.
Job Description About Sitel Work@Home Solutions™: Sitel Work@Home Solutions™ is a virtual employee-based team supporting global fortune 500 companies in the insurance, retail (clothing, toy) travel & leisure, sport and telecommuting industries, just to name a few. Sitel believes that great customer experiences are powered by people who love what they do and were they work. Our culture is one that invests in the growth and development of our human capital – you. We hope you’ll consider joining the Sitel Work@Home Solutions™ team! About Us: As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more. Qualifications: • Prior customer service experience • Sales experience • Prefers working in virtual self-management/self- motivated environment • Excellent verbal and listening skills • Professional and articulate voice • Home office that is noise & distraction free • Ability to provide superior customer service while navigating multiple systems including the use of chat to ask and receive internal support • Excels working in a fast paced environment with evolving business needs Technical Requirements: Computing Minimum Specifications Desktop or Laptop (Apple/Mac, Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook, & Android systems are NOT compatible) Operation system – Windows 7, Windows 8, and Windows 10 All peripherals must be wired (Wireless Keyboard, Mouse, or Headset are NOT allowed) A separate 19” Monitor with 1280×1024 minimum resolution ( this does not include monitors associated with an All-In-One or AIO unit ) * Anti-Virus – Symantec, McAfee, , Windows Defender For Windows Systems RAM – Required 4 GB for Windows 7, Windows 8 & Windows 10 Processor Speed – Dual Core 2 Ghz or better Free Space – 20 GB 2 available USB ports Internet – Minimum Specifications: Internet speed – download speed 1.5 MB; upload speed 1.5MB ISP must be highly stable with no packet loss and latency under 100ms DSL or Broadband Required – WiFi, WiMax, Satellite, dial-up, and/or Hotspots are NOT allowed Home Router with wired link to PC Sitel requires Internet not be used for non-work related purpose during working hours; including media streaming, ripping, gaming, or other web usage by other members of household that may negatively impact your networks performance. What we offer: · Unique opportunity to work from the comfort of your own home while earning a regular hourly paycheck · Paid training · Set schedules – majority of shifts are 31-40 hours/week with other opportunities available • Career advancement opportunities, 70% of our leaderships roles come from internal promotions • Medical and dental benefits for full-time employees • 401(K) Retirement Match • Opportunities to earn additional income through incentive opportunities • Vacation and holiday pay • Employee discounts with Sitel’s many major brand-name partners • World class virtual team / coaching work environment We hope you’ll consider joining Sitel! To apply, please visit our website and apply online at: www.sitel.com/careers/work -home Company Description About Sitel Sitel collaborates with some of the best-known global brands to harness the industry transformation and help consistently deliver outstanding customer experiences. Sitel is one of the world's leading outsourcing providers of customer experience management. With over 30 years of industry-leading experience, Sitel has 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Sitel is a Company of Acticall Sitel Group: Acticall Sitel Group combines comprehensive customer care capabilities and unparalleled digital, training and technology expertise across industries. With subsidiaries such as Sitel, The Social Client, Learning Tribes, Extens Consulting and Novagile, Acticall Sitel Group can be leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry's explosive digital transformation and consistently deliver outstanding customer experiences.
Sep 18, 2017
Job Description About Sitel Work@Home Solutions™: Sitel Work@Home Solutions™ is a virtual employee-based team supporting global fortune 500 companies in the insurance, retail (clothing, toy) travel & leisure, sport and telecommuting industries, just to name a few. Sitel believes that great customer experiences are powered by people who love what they do and were they work. Our culture is one that invests in the growth and development of our human capital – you. We hope you’ll consider joining the Sitel Work@Home Solutions™ team! About Us: As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more. Qualifications: • Prior customer service experience • Sales experience • Prefers working in virtual self-management/self- motivated environment • Excellent verbal and listening skills • Professional and articulate voice • Home office that is noise & distraction free • Ability to provide superior customer service while navigating multiple systems including the use of chat to ask and receive internal support • Excels working in a fast paced environment with evolving business needs Technical Requirements: Computing Minimum Specifications Desktop or Laptop (Apple/Mac, Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook, & Android systems are NOT compatible) Operation system – Windows 7, Windows 8, and Windows 10 All peripherals must be wired (Wireless Keyboard, Mouse, or Headset are NOT allowed) A separate 19” Monitor with 1280×1024 minimum resolution ( this does not include monitors associated with an All-In-One or AIO unit ) * Anti-Virus – Symantec, McAfee, , Windows Defender For Windows Systems RAM – Required 4 GB for Windows 7, Windows 8 & Windows 10 Processor Speed – Dual Core 2 Ghz or better Free Space – 20 GB 2 available USB ports Internet – Minimum Specifications: Internet speed – download speed 1.5 MB; upload speed 1.5MB ISP must be highly stable with no packet loss and latency under 100ms DSL or Broadband Required – WiFi, WiMax, Satellite, dial-up, and/or Hotspots are NOT allowed Home Router with wired link to PC Sitel requires Internet not be used for non-work related purpose during working hours; including media streaming, ripping, gaming, or other web usage by other members of household that may negatively impact your networks performance. What we offer: · Unique opportunity to work from the comfort of your own home while earning a regular hourly paycheck · Paid training · Set schedules – majority of shifts are 31-40 hours/week with other opportunities available • Career advancement opportunities, 70% of our leaderships roles come from internal promotions • Medical and dental benefits for full-time employees • 401(K) Retirement Match • Opportunities to earn additional income through incentive opportunities • Vacation and holiday pay • Employee discounts with Sitel’s many major brand-name partners • World class virtual team / coaching work environment We hope you’ll consider joining Sitel! To apply, please visit our website and apply online at: www.sitel.com/careers/work -home Company Description About Sitel Sitel collaborates with some of the best-known global brands to harness the industry transformation and help consistently deliver outstanding customer experiences. Sitel is one of the world's leading outsourcing providers of customer experience management. With over 30 years of industry-leading experience, Sitel has 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Sitel is a Company of Acticall Sitel Group: Acticall Sitel Group combines comprehensive customer care capabilities and unparalleled digital, training and technology expertise across industries. With subsidiaries such as Sitel, The Social Client, Learning Tribes, Extens Consulting and Novagile, Acticall Sitel Group can be leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry's explosive digital transformation and consistently deliver outstanding customer experiences.
Job Description The Sales & Operations Trainee position is designed to develop the candidate’s knowledge and ability to identify and resolve our customers’ needs, coordinate the activities of all personnel within the branch, maintain competitive data, maintain inventory control and provide the reporting and tracking of all daily business activities. This is an excellent opportunity for motivated self-starters who want to enhance their skills with a company whose reputation speaks for itself. Key responsibilities: Answer customer inquiries and resolve their issues/concerns Schedule delivery and pick up of equipment Maximize/generate additional sales revenue through superior customer service on all existing orders Finalize sales from all inbound inquiries and successful outbound telemarketing Provide customers with expert advice on the selection, operation and maintenance of all the various types of equipment Generate, process, analyze and review the daily business reports Support all team members Company Description Herc Rentals is a premier full-line equipment-rental company — providing our customers the equipment solutions they need to get their work done safely, confidently and cost effectively, while enabling them to conserve capital for their growth investments. With over 50 years of equipment-rental expertise, approximately 4,800 employees with approximately 275 company operated locations, principally in North America. Herc Rentals is a leader in all of the key markets that it serves, including transportation; industrial & manufacturing; oil & gas; government & municipalities; construction, mining, & energy; remediation & restoration; emergency response; facilities; MRO; entertainment; and ground care. We aspire to be the supplier, employer and investment of choice in our industry, with core values that promote a culture built on integrity, respect, teamwork, and accountability
Sep 18, 2017
Job Description The Sales & Operations Trainee position is designed to develop the candidate’s knowledge and ability to identify and resolve our customers’ needs, coordinate the activities of all personnel within the branch, maintain competitive data, maintain inventory control and provide the reporting and tracking of all daily business activities. This is an excellent opportunity for motivated self-starters who want to enhance their skills with a company whose reputation speaks for itself. Key responsibilities: Answer customer inquiries and resolve their issues/concerns Schedule delivery and pick up of equipment Maximize/generate additional sales revenue through superior customer service on all existing orders Finalize sales from all inbound inquiries and successful outbound telemarketing Provide customers with expert advice on the selection, operation and maintenance of all the various types of equipment Generate, process, analyze and review the daily business reports Support all team members Company Description Herc Rentals is a premier full-line equipment-rental company — providing our customers the equipment solutions they need to get their work done safely, confidently and cost effectively, while enabling them to conserve capital for their growth investments. With over 50 years of equipment-rental expertise, approximately 4,800 employees with approximately 275 company operated locations, principally in North America. Herc Rentals is a leader in all of the key markets that it serves, including transportation; industrial & manufacturing; oil & gas; government & municipalities; construction, mining, & energy; remediation & restoration; emergency response; facilities; MRO; entertainment; and ground care. We aspire to be the supplier, employer and investment of choice in our industry, with core values that promote a culture built on integrity, respect, teamwork, and accountability
Job Description The Sales & Operations Trainee position is designed to develop the candidate’s knowledge and ability to identify and resolve our customers’ needs, coordinate the activities of all personnel within the branch, maintain competitive data, maintain inventory control and provide the reporting and tracking of all daily business activities. This is an excellent opportunity for motivated self-starters who want to enhance their skills with a company whose reputation speaks for itself. Key responsibilities: Answer customer inquiries and resolve their issues/concerns Schedule delivery and pick up of equipment Maximize/generate additional sales revenue through superior customer service on all existing orders Finalize sales from all inbound inquiries and successful outbound telemarketing Provide customers with expert advice on the selection, operation and maintenance of all the various types of equipment Generate, process, analyze and review the daily business reports Support all team members Company Description Herc Rentals is a premier full-line equipment-rental company — providing our customers the equipment solutions they need to get their work done safely, confidently and cost effectively, while enabling them to conserve capital for their growth investments. With over 50 years of equipment-rental expertise, approximately 4,800 employees with approximately 275 company operated locations, principally in North America. Herc Rentals is a leader in all of the key markets that it serves, including transportation; industrial & manufacturing; oil & gas; government & municipalities; construction, mining, & energy; remediation & restoration; emergency response; facilities; MRO; entertainment; and ground care. We aspire to be the supplier, employer and investment of choice in our industry, with core values that promote a culture built on integrity, respect, teamwork, and accountability
Sep 18, 2017
Job Description The Sales & Operations Trainee position is designed to develop the candidate’s knowledge and ability to identify and resolve our customers’ needs, coordinate the activities of all personnel within the branch, maintain competitive data, maintain inventory control and provide the reporting and tracking of all daily business activities. This is an excellent opportunity for motivated self-starters who want to enhance their skills with a company whose reputation speaks for itself. Key responsibilities: Answer customer inquiries and resolve their issues/concerns Schedule delivery and pick up of equipment Maximize/generate additional sales revenue through superior customer service on all existing orders Finalize sales from all inbound inquiries and successful outbound telemarketing Provide customers with expert advice on the selection, operation and maintenance of all the various types of equipment Generate, process, analyze and review the daily business reports Support all team members Company Description Herc Rentals is a premier full-line equipment-rental company — providing our customers the equipment solutions they need to get their work done safely, confidently and cost effectively, while enabling them to conserve capital for their growth investments. With over 50 years of equipment-rental expertise, approximately 4,800 employees with approximately 275 company operated locations, principally in North America. Herc Rentals is a leader in all of the key markets that it serves, including transportation; industrial & manufacturing; oil & gas; government & municipalities; construction, mining, & energy; remediation & restoration; emergency response; facilities; MRO; entertainment; and ground care. We aspire to be the supplier, employer and investment of choice in our industry, with core values that promote a culture built on integrity, respect, teamwork, and accountability
Job Description We are seeking Inbound In house and Remote Customer Service Representatives to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with customers Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Clean Drug Screen and Background Check Some availability between the hours of 11:00 a.m. - 10:00 p.m. High School Diploma Company Description BPO American is a committed team of highly trained personnel, offering the best communication experience possible to our clients. Fully supporting many types of inbound and outbound call projects, we also provide additional technologies for businesses of any size.
Sep 18, 2017
Job Description We are seeking Inbound In house and Remote Customer Service Representatives to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with customers Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Clean Drug Screen and Background Check Some availability between the hours of 11:00 a.m. - 10:00 p.m. High School Diploma Company Description BPO American is a committed team of highly trained personnel, offering the best communication experience possible to our clients. Fully supporting many types of inbound and outbound call projects, we also provide additional technologies for businesses of any size.
International Marketing Concepts
Cleveland, OH, USA
Job Description Seeking to fill the available CUSTOMER SERVICE position at our company. We provide industry training so NO EXPERIENCE IS REQUIRED! This position will allow you to take advantage of internal promotions to leadership roles and GREAT PAY! We are seeking Positive, Self-Motivated and Highly-Enthusiastic Individuals to join our GROWING & EXPANDING office in the Clevland area. Benefits: · Paid WEEKLY · Bonuses and Incentives · We provide full industry training · Opportunities for ADVANCEMENT Qualifications/Skills: · Excellent Communication Skills · Strong Work Ethic · 0 -- 1 years of working with the public · Prior sales experience preferred, but not required.
Sep 18, 2017
Job Description Seeking to fill the available CUSTOMER SERVICE position at our company. We provide industry training so NO EXPERIENCE IS REQUIRED! This position will allow you to take advantage of internal promotions to leadership roles and GREAT PAY! We are seeking Positive, Self-Motivated and Highly-Enthusiastic Individuals to join our GROWING & EXPANDING office in the Clevland area. Benefits: · Paid WEEKLY · Bonuses and Incentives · We provide full industry training · Opportunities for ADVANCEMENT Qualifications/Skills: · Excellent Communication Skills · Strong Work Ethic · 0 -- 1 years of working with the public · Prior sales experience preferred, but not required.
International Marketing Concepts
Forest Park, IL, USA
Job Description Seeking to fill the available CUSTOMER SERVICE position at our company. We provide industry training so NO EXPERIENCE IS REQUIRED! This position will allow you to take advantage of internal promotions to leadership roles and GREAT PAY! We are seeking Positive, Self-Motivated and Highly-Enthusiastic Individuals to join our GROWING & EXPANDING office in the Worcester area. Benefits: · Paid WEEKLY · Bonuses and Incentives · We provide full industry training · Opportunities for ADVANCEMENT Qualifications/Skills: · Excellent Communication Skills · Strong Work Ethic · 0 -- 1 years of working with the public · Prior sales experience preferred, but not required.
Sep 18, 2017
Job Description Seeking to fill the available CUSTOMER SERVICE position at our company. We provide industry training so NO EXPERIENCE IS REQUIRED! This position will allow you to take advantage of internal promotions to leadership roles and GREAT PAY! We are seeking Positive, Self-Motivated and Highly-Enthusiastic Individuals to join our GROWING & EXPANDING office in the Worcester area. Benefits: · Paid WEEKLY · Bonuses and Incentives · We provide full industry training · Opportunities for ADVANCEMENT Qualifications/Skills: · Excellent Communication Skills · Strong Work Ethic · 0 -- 1 years of working with the public · Prior sales experience preferred, but not required.
Job Description PlatinumSitters is currently in search of an individual that is highly self-driven and a “dedicated to team” leader that has proven success in multi-unit leadership in addition to being an exceptional motivator, mentor and strategist. The Regional Manager will have accountability for developing and implementing strategic short term business strategies that lead and direct the regional leadership team and employees to achieve pre-determined financial, operational, customer service and due diligence goals and objectives that are aligned to long term strategies developed by the executive team. Babysitters and clients in that region will be reporting directly to the Regional Manager. The Regional Manager is a key member of the Company leadership team. The Regional Manager has responsibility for the development and execution of the region’s business development and success. Position Responsibilities and Expectations: Lead, coach, advise and develop the regional team Implement a comprehensive, management process with established goals and activity targets and continuously track and monitor sales funnel activity and the achievement of sales goals and objectives. In collaboration with the Chief Operations Officer, Regional Managers, Customer Service Managers and other Managers/Staff, develop sales and marketing strategies to exceed annual new customer sales targets and to ensure customer retention on new account sales. Promote the “Everyone Sells” culture and foster a culture of cooperation and teamwork across the operating territory with respect to customer service engagement and quality assurance. Promote and foster positive relations with employees, customers, and the general public through ongoing communication and timely response to issues and concerns. Establish a consistent two way dialogue with prespective and existing babysitters and clients Establishing a connection and assist with daily operations if needed Able to travel between regional locations regularly to work on perspective client sign ups and marketing Qualifications: · Bachelor’s degree or equivalent in related management and leadership experience · 2 years management experience with proven success in multi-location operations . · Demonstrated hands-on leadership acumen. Not a “behind the desk” manager. · Ability to independently manage priorities, workload, projects and deadlines. · Excellent communication skills in all forms including written, oral, email, telephone, and presentation. · Intermediate to advance computer abilities · Positive attitude and drive Ideal Candidate Assets: · Knowledge of the Childcare Industry/ Retail Sales and service. · Proven success as a coach/mentor/trainer to others in order to improve their abilities and drive success of overall team Compensation/Benefits: Salaried employee with opportunities in quarterly and yearly bonuses Company Description www.platinumsitters.com
Sep 18, 2017
Job Description PlatinumSitters is currently in search of an individual that is highly self-driven and a “dedicated to team” leader that has proven success in multi-unit leadership in addition to being an exceptional motivator, mentor and strategist. The Regional Manager will have accountability for developing and implementing strategic short term business strategies that lead and direct the regional leadership team and employees to achieve pre-determined financial, operational, customer service and due diligence goals and objectives that are aligned to long term strategies developed by the executive team. Babysitters and clients in that region will be reporting directly to the Regional Manager. The Regional Manager is a key member of the Company leadership team. The Regional Manager has responsibility for the development and execution of the region’s business development and success. Position Responsibilities and Expectations: Lead, coach, advise and develop the regional team Implement a comprehensive, management process with established goals and activity targets and continuously track and monitor sales funnel activity and the achievement of sales goals and objectives. In collaboration with the Chief Operations Officer, Regional Managers, Customer Service Managers and other Managers/Staff, develop sales and marketing strategies to exceed annual new customer sales targets and to ensure customer retention on new account sales. Promote the “Everyone Sells” culture and foster a culture of cooperation and teamwork across the operating territory with respect to customer service engagement and quality assurance. Promote and foster positive relations with employees, customers, and the general public through ongoing communication and timely response to issues and concerns. Establish a consistent two way dialogue with prespective and existing babysitters and clients Establishing a connection and assist with daily operations if needed Able to travel between regional locations regularly to work on perspective client sign ups and marketing Qualifications: · Bachelor’s degree or equivalent in related management and leadership experience · 2 years management experience with proven success in multi-location operations . · Demonstrated hands-on leadership acumen. Not a “behind the desk” manager. · Ability to independently manage priorities, workload, projects and deadlines. · Excellent communication skills in all forms including written, oral, email, telephone, and presentation. · Intermediate to advance computer abilities · Positive attitude and drive Ideal Candidate Assets: · Knowledge of the Childcare Industry/ Retail Sales and service. · Proven success as a coach/mentor/trainer to others in order to improve their abilities and drive success of overall team Compensation/Benefits: Salaried employee with opportunities in quarterly and yearly bonuses Company Description www.platinumsitters.com
Job Description We are seeking a Reservations Specialist (Virgin-America) to become a part of our team here at Telvista! You will accommodate guests, as well as identify areas of improvement to increase efficiency. Responsibilities: Register and assign rooms to guests Confirm phone and online reservations Respond to guest needs, requests, and complaints Collect payment from departing guests Keep records of occupied rooms and guests Communicate pertinent guest information to designated departments Qualifications: Previous experience in customer service, front desk service, or other related fields Ability to build rapport with guests Strong organizational skills Excellent written and verbal communication skills Company Description Telvista, Inc. is one of the leading call center outsourcers in North America and specializes in providing superior customer care solutions to Fortune 1000 companies. Our services include contact management, interactive voice response, web-based support, and many others. We deliver the brand promise of our clients by working with them to understand and apply the knowledge, behaviors, and values at the core of their success. We position our clients for success by delivering inbound contact center services that allow them to focus on their core business while maximizing profit. More information on Telvista can be found athttp://www.telvista.com/about-telvista/
Sep 18, 2017
Job Description We are seeking a Reservations Specialist (Virgin-America) to become a part of our team here at Telvista! You will accommodate guests, as well as identify areas of improvement to increase efficiency. Responsibilities: Register and assign rooms to guests Confirm phone and online reservations Respond to guest needs, requests, and complaints Collect payment from departing guests Keep records of occupied rooms and guests Communicate pertinent guest information to designated departments Qualifications: Previous experience in customer service, front desk service, or other related fields Ability to build rapport with guests Strong organizational skills Excellent written and verbal communication skills Company Description Telvista, Inc. is one of the leading call center outsourcers in North America and specializes in providing superior customer care solutions to Fortune 1000 companies. Our services include contact management, interactive voice response, web-based support, and many others. We deliver the brand promise of our clients by working with them to understand and apply the knowledge, behaviors, and values at the core of their success. We position our clients for success by delivering inbound contact center services that allow them to focus on their core business while maximizing profit. More information on Telvista can be found athttp://www.telvista.com/about-telvista/
Job Description MUST APPLY DIRECTLY ON OUR WEBSITE USING JOB LINK BELOW. *MUST ADD KATRINA AS YOUR REFERRAL* JOB LINK: https://rn12.ultipro.com/TEL1007/JobBoard/JobDetails.aspx?__ID=*BF4E5CBA0BC33DD2 ***GET HIRED WITH TELVISTA. WE OFFER A GREAT REFERRAL BONUS ONCE HIRED*** restrictions apply Our client is the Official Partner of NFL, NBA, NHL, NCAA, MLB, WNBA, MMA, Nascar, Soccer, Olympics and more, and we are seeking Call Center/Customer Service Associates to join our Telvista Team!!! This is a GREAT JOB for anyone who enjoys sports!! Telvista offers Full Medical Benefits, Dental, 401(k), Tuition Reimbursement Program, Work/Life resources and MORE!!! JOB REQUIREMENTS: - HS Diploma/GED - Pass Assessment Test - Pass Background/Drug Screen - Type 25 wpm - Must be willing and available to work evenings/weekends/holidays - Have reliable transportation - Min of ONE (1yr) Customer Service/Call Center experience within the last 2(yrs). - Must be available to start as early as September 19, 2017. With 100% attendance required during your 90 day probation period. - Must LOVE SPORTS!!! Required Skills: - At least 1-2 years of Call Center and Customer Service experience - Sports knowledge of NBA/NFL/MLS - Type at least 25 WPM - Upbeat Personality - Multi-task skills are a MUST - Soft Sales experience (Preferred) Hurry classes start until September 19, 2017, actively HIRING NOW!!! MUST ADD KATRINA AS YOUR REFERRAL Company Description Telvista, Inc. is one of the leading call center outsourcers in North America and specializes in providing superior customer care solutions to Fortune 1000 companies. Our services include contact management, interactive voice response, web-based support, and many others. We deliver the brand promise of our clients by working with them to understand and apply the knowledge, behaviors, and values at the core of their success. We position our clients for success by delivering inbound contact center services that allow them to focus on their core business while maximizing profit. More information on Telvista can be found athttp://www.telvista.com/about-telvista/
Sep 18, 2017
Job Description MUST APPLY DIRECTLY ON OUR WEBSITE USING JOB LINK BELOW. *MUST ADD KATRINA AS YOUR REFERRAL* JOB LINK: https://rn12.ultipro.com/TEL1007/JobBoard/JobDetails.aspx?__ID=*BF4E5CBA0BC33DD2 ***GET HIRED WITH TELVISTA. WE OFFER A GREAT REFERRAL BONUS ONCE HIRED*** restrictions apply Our client is the Official Partner of NFL, NBA, NHL, NCAA, MLB, WNBA, MMA, Nascar, Soccer, Olympics and more, and we are seeking Call Center/Customer Service Associates to join our Telvista Team!!! This is a GREAT JOB for anyone who enjoys sports!! Telvista offers Full Medical Benefits, Dental, 401(k), Tuition Reimbursement Program, Work/Life resources and MORE!!! JOB REQUIREMENTS: - HS Diploma/GED - Pass Assessment Test - Pass Background/Drug Screen - Type 25 wpm - Must be willing and available to work evenings/weekends/holidays - Have reliable transportation - Min of ONE (1yr) Customer Service/Call Center experience within the last 2(yrs). - Must be available to start as early as September 19, 2017. With 100% attendance required during your 90 day probation period. - Must LOVE SPORTS!!! Required Skills: - At least 1-2 years of Call Center and Customer Service experience - Sports knowledge of NBA/NFL/MLS - Type at least 25 WPM - Upbeat Personality - Multi-task skills are a MUST - Soft Sales experience (Preferred) Hurry classes start until September 19, 2017, actively HIRING NOW!!! MUST ADD KATRINA AS YOUR REFERRAL Company Description Telvista, Inc. is one of the leading call center outsourcers in North America and specializes in providing superior customer care solutions to Fortune 1000 companies. Our services include contact management, interactive voice response, web-based support, and many others. We deliver the brand promise of our clients by working with them to understand and apply the knowledge, behaviors, and values at the core of their success. We position our clients for success by delivering inbound contact center services that allow them to focus on their core business while maximizing profit. More information on Telvista can be found athttp://www.telvista.com/about-telvista/
Job Description TruGreen® is the nation's largest and most comprehensive provider of lawn services with over 250 branches throughout the country. TruGreen® is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen® an employer of choice and a great place to work! Due to rapid growth, we are looking to add Lawn Care Technician to our team! As a Lawn Care Technician you will provide outstanding customer service, operate company vehicles perform efficient and accurate application of our products, so customers have healthy lawns! For competitive achievers with a strong work ethic we offer: Competitive Hourly Rate Full Range of Benefits: Medical, Vision, Dental 401K Retirement Plan with company matching Paid Company Training Advancement Opportunities- Based on Performance Great Work Environment Qualifications: Must have a High School Diploma or Equivalent Must have a Valid Driver’s License Good reliability and attendance High level of professionalism while interacting with customers TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities To learn more copy and paste this URL into your browser:www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf TruGreen performs pre-employment testing. By providing TruGreen with my cell phone number, I agree that TruGreen may call or text/SMS message me on that number using an automated telephone dialing system or prerecorded or artificial voice to discuss possible employment opportunities, my account, including current and possible future services provided by TruGreen, customer service and billing. I understand that providing my cell phone number is not required to inquire about or apply for employment with TruGreen or purchase TruGreen services and that I may revoke this permission at any time. Company Description TruGreen specializes in treating lawns with fertilizer, weed control and insect control....and we guarantee our program to make our customers lawns thick, green and healthy! TruGreen is the largest lawn care company in the United States. We have over 200 branch locations in the US, and service over 2 million residential and commercial customers. We are the industry leader, with over 23% market share, and we are the BEST lawn care company in the country!
Sep 18, 2017
Job Description TruGreen® is the nation's largest and most comprehensive provider of lawn services with over 250 branches throughout the country. TruGreen® is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen® an employer of choice and a great place to work! Due to rapid growth, we are looking to add Lawn Care Technician to our team! As a Lawn Care Technician you will provide outstanding customer service, operate company vehicles perform efficient and accurate application of our products, so customers have healthy lawns! For competitive achievers with a strong work ethic we offer: Competitive Hourly Rate Full Range of Benefits: Medical, Vision, Dental 401K Retirement Plan with company matching Paid Company Training Advancement Opportunities- Based on Performance Great Work Environment Qualifications: Must have a High School Diploma or Equivalent Must have a Valid Driver’s License Good reliability and attendance High level of professionalism while interacting with customers TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities To learn more copy and paste this URL into your browser:www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf TruGreen performs pre-employment testing. By providing TruGreen with my cell phone number, I agree that TruGreen may call or text/SMS message me on that number using an automated telephone dialing system or prerecorded or artificial voice to discuss possible employment opportunities, my account, including current and possible future services provided by TruGreen, customer service and billing. I understand that providing my cell phone number is not required to inquire about or apply for employment with TruGreen or purchase TruGreen services and that I may revoke this permission at any time. Company Description TruGreen specializes in treating lawns with fertilizer, weed control and insect control....and we guarantee our program to make our customers lawns thick, green and healthy! TruGreen is the largest lawn care company in the United States. We have over 200 branch locations in the US, and service over 2 million residential and commercial customers. We are the industry leader, with over 23% market share, and we are the BEST lawn care company in the country!
Job Description Who we are looking for: The successful candidate will possess exceptional Customer Service skills, ability to train others on Microsoft Word and Excel, as well as a history of ERP experience as plus. Position Summary : The CSR’s primary responsibility is to provide sales support and enhance customer relations by performing all aspects of customer service with responsibility for all related paperwork. The position is a key contact with customers, sales staff. Further, this position involves outreach to existing customers, encouraging them to purchase normally ordered products and suggesting new products, if appropriate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Inside sales B2B experience in Janitorial or Food Service required. Positive Attitude -- High Energy –Team Player Provide high quality service to both internal and external customers Support and assist sales representatives and executive leadership Self-starter Position requires excellent multi-tasking skills -must be able to remember information and procedures and concentrate on tasks over a period of time. Must be able to cover front office duties as well as inside sales functions. Detail oriented and forward thinking a must. Willingness to teach and lead. Company Description Who we are: Founded in 1976, Acorn Distributors Inc. has grown from a small restaurant supply house into a multi-million dollar distributor of floor care equipment, chemicals, sanitary maintenance materials, and foodservice supply products. Acorn Distributors, Inc. is geographically centralized locations in Indianapolis, IN and Columbus, OH allow us to service customers throughout the Midwest. We seek individuals to be part of our Acorn Family who share (Our Core Values in TOGETHER): TEAMWORK Work together to take care of customers OPPORTUNITY Everyone has the chance to make a difference GOOD Focus on the good things people do ETHICAL Do the right thing even when no one is looking TRUST Believe in each other HONESTY Tell the truth, admit mistakes EXCELLENCE Expect the best from yourself RESPECT Treat others the way you want to be treated
Sep 18, 2017
Job Description Who we are looking for: The successful candidate will possess exceptional Customer Service skills, ability to train others on Microsoft Word and Excel, as well as a history of ERP experience as plus. Position Summary : The CSR’s primary responsibility is to provide sales support and enhance customer relations by performing all aspects of customer service with responsibility for all related paperwork. The position is a key contact with customers, sales staff. Further, this position involves outreach to existing customers, encouraging them to purchase normally ordered products and suggesting new products, if appropriate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Inside sales B2B experience in Janitorial or Food Service required. Positive Attitude -- High Energy –Team Player Provide high quality service to both internal and external customers Support and assist sales representatives and executive leadership Self-starter Position requires excellent multi-tasking skills -must be able to remember information and procedures and concentrate on tasks over a period of time. Must be able to cover front office duties as well as inside sales functions. Detail oriented and forward thinking a must. Willingness to teach and lead. Company Description Who we are: Founded in 1976, Acorn Distributors Inc. has grown from a small restaurant supply house into a multi-million dollar distributor of floor care equipment, chemicals, sanitary maintenance materials, and foodservice supply products. Acorn Distributors, Inc. is geographically centralized locations in Indianapolis, IN and Columbus, OH allow us to service customers throughout the Midwest. We seek individuals to be part of our Acorn Family who share (Our Core Values in TOGETHER): TEAMWORK Work together to take care of customers OPPORTUNITY Everyone has the chance to make a difference GOOD Focus on the good things people do ETHICAL Do the right thing even when no one is looking TRUST Believe in each other HONESTY Tell the truth, admit mistakes EXCELLENCE Expect the best from yourself RESPECT Treat others the way you want to be treated
Job Description Sales Support 4660 Main St. Building C Suite 420, Springfield, OR 97478 Full-Time Shift(s): Monday-Friday 8AM-5PM The Fastenal Company would like to invite ambitious, hard-working individuals to apply for the position of Full-Time Sales Support. Applicants should be able to bring new ideas and improvements to business practices, work well both independently and as part of a team, and show respect to co-workers, customers, vendors, and visitors in the workplace while demonstrating Fastenal's core values of Ambition, Innovation, Integrity, and Teamwork. ABOUT US: Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to over 2,500 locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders. As a growth company with a solid financial position, that typically doubles in size every four to five years, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal. OVERVIEW: Working as Full-Time Sales Support, you must have a strong interest in sales and enjoy working in a fast-paced challenging environment. This is an entry level position that will provide assistance to our customers from our branch located at 4660 Main St. Building C Suite 420, Springfield, OR 97478. RESPONSIBILITIES: The duties and responsibilities of this position are service-based and will present new and diverse challenges daily. Duties include, but are not limited to: o Assisting with sales/customer service o Managing inventory o Placing and fulfilling orders o Receiving and shipping inventory o Performing deliveries with company vehicle REQUIRED POSITION QUALIFICATIONS: The following skills and qualifications are required for this position: o 18 years of age or over o A valid driver's license and the ability to meet our driving record requirements o Possess or are working towards an Associate's Degree in Business/Marketing OR have equivalent industry experience and knowledge of the local market o A strong aptitude for sales and a desire to sell o Strong computer skills and math aptitude o Ability to lift, slide and lower packages that typically weigh 25lbs-50lbs and may weigh up to 75lbs o Ability to pass the required drug screen (applicable in the US, Puerto Rico, and Guam ONLY) PREFERRED POSITION QUALIFICATIONS: o An interest in career advancement. FULL-TIME BENEFITS: Fastenal offers a competitive benefits package to all full-time employees. This package includes Health, Life, Long Term Disability, and Dental Insurance, in addition to, paid vacation, sick leave, holidays, and 401(k) with a profit sharing contribution. To Apply, please click on the link below. Job Link: https://careers.fastenal.com/application/291055 Please respond by 08-07-2017. Equal Opportunity Employer- Minorities/Females/Veterans/Disabled/Sexual Orientation/Gender Identity Fastenal is Dedicated to Employment Equity Company Description The Fastenal Company would like to invite ambitious, hard-working individuals to apply for the position of Full-Time Sales Support. Applicants should be able to bring new ideas and improvements to business practices, work well both independently and as part of a team, and show respect to co-workers, customers, vendors, and visitors in the workplace while demonstrating Fastenal's core values of Ambition, Innovation, Integrity, and Teamwork. ABOUT US: Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single store to over 2,500 locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders. As a growth company with a solid financial position, that typically doubles in size every four to five years, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.
Sep 18, 2017
Job Description Sales Support 4660 Main St. Building C Suite 420, Springfield, OR 97478 Full-Time Shift(s): Monday-Friday 8AM-5PM The Fastenal Company would like to invite ambitious, hard-working individuals to apply for the position of Full-Time Sales Support. Applicants should be able to bring new ideas and improvements to business practices, work well both independently and as part of a team, and show respect to co-workers, customers, vendors, and visitors in the workplace while demonstrating Fastenal's core values of Ambition, Innovation, Integrity, and Teamwork. ABOUT US: Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to over 2,500 locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders. As a growth company with a solid financial position, that typically doubles in size every four to five years, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal. OVERVIEW: Working as Full-Time Sales Support, you must have a strong interest in sales and enjoy working in a fast-paced challenging environment. This is an entry level position that will provide assistance to our customers from our branch located at 4660 Main St. Building C Suite 420, Springfield, OR 97478. RESPONSIBILITIES: The duties and responsibilities of this position are service-based and will present new and diverse challenges daily. Duties include, but are not limited to: o Assisting with sales/customer service o Managing inventory o Placing and fulfilling orders o Receiving and shipping inventory o Performing deliveries with company vehicle REQUIRED POSITION QUALIFICATIONS: The following skills and qualifications are required for this position: o 18 years of age or over o A valid driver's license and the ability to meet our driving record requirements o Possess or are working towards an Associate's Degree in Business/Marketing OR have equivalent industry experience and knowledge of the local market o A strong aptitude for sales and a desire to sell o Strong computer skills and math aptitude o Ability to lift, slide and lower packages that typically weigh 25lbs-50lbs and may weigh up to 75lbs o Ability to pass the required drug screen (applicable in the US, Puerto Rico, and Guam ONLY) PREFERRED POSITION QUALIFICATIONS: o An interest in career advancement. FULL-TIME BENEFITS: Fastenal offers a competitive benefits package to all full-time employees. This package includes Health, Life, Long Term Disability, and Dental Insurance, in addition to, paid vacation, sick leave, holidays, and 401(k) with a profit sharing contribution. To Apply, please click on the link below. Job Link: https://careers.fastenal.com/application/291055 Please respond by 08-07-2017. Equal Opportunity Employer- Minorities/Females/Veterans/Disabled/Sexual Orientation/Gender Identity Fastenal is Dedicated to Employment Equity Company Description The Fastenal Company would like to invite ambitious, hard-working individuals to apply for the position of Full-Time Sales Support. Applicants should be able to bring new ideas and improvements to business practices, work well both independently and as part of a team, and show respect to co-workers, customers, vendors, and visitors in the workplace while demonstrating Fastenal's core values of Ambition, Innovation, Integrity, and Teamwork. ABOUT US: Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single store to over 2,500 locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders. As a growth company with a solid financial position, that typically doubles in size every four to five years, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.
Job Description We are currently seeking an Trainer for our Plano, TX Center of Excellence. Responsibilities include: Conduct process training to new and current associates Review TimeQey and report attendance concerns for accuracy Relay attendance issues or behavioral issues to the training manager daily, including completion and delivery of documentation placement in Fly-ins Evaluate trainees’ participation and progress in training Use training evaluations to ensure that training program effectively prepares associates for the job and prepares them to meet performance and quality related goals Identify and address any training deficiencies Design and develop application training and development programs based on organizational and individual needs for maximum performance Conduct daily debriefing sessions with classes Ensure that all associates have received required side-by side developments Monitor live and recorded calls and provide agents required coaching feedback Conduct Floor Support for escalated calls and setting an example for the trainee on call control and de-escalation skills Other duties as assigned Qualifications: Bachelor’s degree preferred 1-3 years of related experience and/or training; or equivalent combination of education and experience Demonstrated success as a team leader or similar function; previous management/training experience a plus Outstanding performance and attendance history Commitment to quality excellence Demonstrated ability to work successfully in a fast paced environment demanding self- reliance combined with team spirit, people skills, and a well-honed sense of urgency and priorities Ability to work effectively with all levels of management, clients, and frontline employees Demonstrated ability to be adaptable, resilient, and a change management leader Has the ability to communicate and is willing to assist others to improve performance Must demonstrate ownership of job responsibilities Must be able to work flexible hours and be open to schedule changes Must be detail oriented and possess strong oral and written communication skills in additional to excellent presentation skills Certified in Voice and Accent training is a plus Company Description This is your opportunity to join a global provider of customer care and interactions, and Business Process Outsourcing (BPO) solutions. Our philosophy is simple. Build world-class contact centers, invest in the best people and engage customers on their terms: where they want, when they want. We have over 35,000 employees with 66 facilities in 18 countries and we would like you to come and join our world class team.
Sep 18, 2017
Job Description We are currently seeking an Trainer for our Plano, TX Center of Excellence. Responsibilities include: Conduct process training to new and current associates Review TimeQey and report attendance concerns for accuracy Relay attendance issues or behavioral issues to the training manager daily, including completion and delivery of documentation placement in Fly-ins Evaluate trainees’ participation and progress in training Use training evaluations to ensure that training program effectively prepares associates for the job and prepares them to meet performance and quality related goals Identify and address any training deficiencies Design and develop application training and development programs based on organizational and individual needs for maximum performance Conduct daily debriefing sessions with classes Ensure that all associates have received required side-by side developments Monitor live and recorded calls and provide agents required coaching feedback Conduct Floor Support for escalated calls and setting an example for the trainee on call control and de-escalation skills Other duties as assigned Qualifications: Bachelor’s degree preferred 1-3 years of related experience and/or training; or equivalent combination of education and experience Demonstrated success as a team leader or similar function; previous management/training experience a plus Outstanding performance and attendance history Commitment to quality excellence Demonstrated ability to work successfully in a fast paced environment demanding self- reliance combined with team spirit, people skills, and a well-honed sense of urgency and priorities Ability to work effectively with all levels of management, clients, and frontline employees Demonstrated ability to be adaptable, resilient, and a change management leader Has the ability to communicate and is willing to assist others to improve performance Must demonstrate ownership of job responsibilities Must be able to work flexible hours and be open to schedule changes Must be detail oriented and possess strong oral and written communication skills in additional to excellent presentation skills Certified in Voice and Accent training is a plus Company Description This is your opportunity to join a global provider of customer care and interactions, and Business Process Outsourcing (BPO) solutions. Our philosophy is simple. Build world-class contact centers, invest in the best people and engage customers on their terms: where they want, when they want. We have over 35,000 employees with 66 facilities in 18 countries and we would like you to come and join our world class team.
