Sherwin Williams Sarasota, FL, USA
Apr 26, 2018
Job Description CORE COMPETENCIES: Results Orientation : * Proven record of high performance Interpersonal Skills: * Develops positive relationships with others to better accomplish work goals. * Effectively meets customer needs and builds productive relationships by treating each customer like a GUEST. * Clearly conveys information and ideas to others in a manner that helps them understand and retain the message. * Presents products and services to customers in a manner that provides solutions and benefits, and strengthens the Sherwin-Williams name. Leadership Skills : * Actively participates as a member of a team to help the store achieve its goals. Business/Management Skills: * Uses people, resources and information to make good decisions. * Effectively manages time and resources to ensure that work is completed efficiently. * Possesses appropriate levels of knowledge of core product offerings and operational aspects of job responsibilities. Professional Qualities: * Sets high standards of performance for self; assumes responsibility and accountability for successfully completing assignments or tasks. * Demonstrates honesty and the ability to avoid what is wrong and stand up for what is right. * Maintains effectiveness when experiencing changes in work and adjusts effectively to new work processes, situations and requirements. ESSENTIAL DUTIES: * Assist customers by determining needs and presenting appropriate products and services. * Handle customer inquiries via the telephone by providing accurate information regarding products and product applications and process telephone orders accordingly. * Act a liaison between customer, sales rep, and store staff. * Assist sales reps in making product recommendations to customers and resolving product knowledge questions. * Ensure sales transactions are completed accurately. * Document and refer potential wholesale leads to manager and/or sales rep. * Follow pricing guidelines when quoting customers. * Ensure customers’ quality and service expectations are met * Maintain floorcovering inventory levels to maximize sales and inventory turns. * Ensure that all customer orders are accurately measured and cut, and that all records are properly maintained. * Ensure all orders are installed in a timely manner. * Work with carpet installers to ensure that they properly represent Sherwin-Williams while preserving their status as independent subcontractors. * Establish and maintain accurate customer work orders files. * Record information on appropriate forms for proper completion of orders and requests. * Operate the POS for all types of transactions. * Ensure merchandise has been processed through POS or recorded on manual POST form prior to merchandise leaving the branch. * Open and close the branch. * Open and close the POS. * Provide input regarding inventory levels in the warehouse/stockroom. * Identify obsolete/damaged material and communicate to management. * Check income orders from vendors against purchase order for accuracy. * Ensure accurate updating of product information manuals, general price lists and customer price lists. * Process daily batch paperwork. * Communicate all customer complaints to manager to ensure a quick and accurate resolution. * Maintain facility to S-W standards through proper maintenance, repair, and housekeeping. * Identify facility problems and make recommendations. * Follow designated loss prevention, security, and safety practices according to policy and correct or report non-compliance of appropriate procedures/policies. *Must be familiar with the proper, handling, storing, labeling, cleaning up spills, disposing of and filing all paperwork associated with hazardous material/waste. * Pull appropriate products from warehouse to customer specifications. * Operate all materials handling equipment in a safe manner. * Assist with physical inventory. * Other duties as assigned. PHYSICAL REQUIREMENTS: * Employee will spend approximately 40% of the day sitting, 20% standing, 20% walking, and 20% stooping, climbing, and kneeling. * Employee must be able to measure and cut carpeting and vinyl floorcovering. * Employee must be able to drive a car or van. * Employee must be able to operate a hand truck and/or material handling equipment if the store has such equipment. * Employee must be able to operate a computer and communicate via the telephone. * Employee must be able to install and direct the installation of floor coverings OTHER REOUIREMENTS: * Minimum high school education or equivalent. * Ability to work all scheduled hours as needed. * Employee must have a valid driver’s license. * If usage of employee’s own vehicle is required, employee must obtain appropriate insurance as defined by Corporate Policy. Company Description When you join Sherwin-Williams you'll be a part of a company that has a strong commitment to its employees. From our professional work environment to our excellent benefits, to our ongoing training, we take care of the people that make us strong.