Sun News Media
Port Charlotte, FL, USA
Sun News Media, located in Port Charlotte, Florida is looking for an Audience Relations Manager.
Responsibilities include:
Improving customer service, create engaged customers.
Taking ownership of customers issues and following problems through to
resolution.
Recruit and ongoing training of customer service representatives.
Work with retail locations to increase single copy sales.
Job brief
We are looking for an experienced Audience Relations Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention and to meet subscriber expectations.
Responsibilities
Improve customer service experience.
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies, and standards
Keep accurate...