Heavenly Mountain Resort
South Lake Tahoe, CA 96150, USA
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. Mountain Dining Support Staff - Full/Part Time - Summer/Seasonal - Heavenly Summary: Mountain Dining Support Staff are front and back of house Entry Level positions available at Heavenly. They are responsible for keeping dining areas, hallways, stairwells, restrooms, foyers, windows and the deck area of the restaurant area neat and sanitary during and after business hours. These responsibilities include vacuuming, bussing of tables, floor mopping, dish washing, and general cleaning. Responsibilities: Vacuuming, Sweeping and Mopping of high-traffic areas Bussing tables and assisting in dining room cleaning throughout the day General cleaning of common guest and employee areas Assist customers and guests throughout the day with questions, directions, and general inquiries Occasionally assist with prep-cook work and food preparation Job Requirements: Positive work ethic Ability to work on a team and maintain a positive attitude Ability to speak, read, and communicate in English Able to lift and carry up to 50 lbs. Ability to stand for up to 8 hours at a time. Already has or has the ability to obtain a California Food Handlers Card within 30-days of employment Must enjoy working directly with guests Has a high school diploma or GED Work Schedule: Must have a flexible work schedule which includes holidays and weekends. Part Time (24 hours a week) and Full Time (40 hours a week) shifts are available as well as the opportunity for Overtime during Peak business periods. Available Opportunities: Positions are available in the following locations: Tamarack Lodge If you want to work for a different kind of ski resort, you've found your perfect match at Heavenly. With a massive mountain full of off-the-grid terrain and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain concerts to world-famous après ski parties and a one-of-a-kind DJ CAT, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique ski experience. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 166136
May 24, 2019
Full time
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. Mountain Dining Support Staff - Full/Part Time - Summer/Seasonal - Heavenly Summary: Mountain Dining Support Staff are front and back of house Entry Level positions available at Heavenly. They are responsible for keeping dining areas, hallways, stairwells, restrooms, foyers, windows and the deck area of the restaurant area neat and sanitary during and after business hours. These responsibilities include vacuuming, bussing of tables, floor mopping, dish washing, and general cleaning. Responsibilities: Vacuuming, Sweeping and Mopping of high-traffic areas Bussing tables and assisting in dining room cleaning throughout the day General cleaning of common guest and employee areas Assist customers and guests throughout the day with questions, directions, and general inquiries Occasionally assist with prep-cook work and food preparation Job Requirements: Positive work ethic Ability to work on a team and maintain a positive attitude Ability to speak, read, and communicate in English Able to lift and carry up to 50 lbs. Ability to stand for up to 8 hours at a time. Already has or has the ability to obtain a California Food Handlers Card within 30-days of employment Must enjoy working directly with guests Has a high school diploma or GED Work Schedule: Must have a flexible work schedule which includes holidays and weekends. Part Time (24 hours a week) and Full Time (40 hours a week) shifts are available as well as the opportunity for Overtime during Peak business periods. Available Opportunities: Positions are available in the following locations: Tamarack Lodge If you want to work for a different kind of ski resort, you've found your perfect match at Heavenly. With a massive mountain full of off-the-grid terrain and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain concerts to world-famous après ski parties and a one-of-a-kind DJ CAT, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique ski experience. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 166136
Job Description We are looking for a customer service-oriented Centralized Services Specialist to provide centralized services to our internal end-users and customers in an efficient and accurate manner. You will be considered as the front line and voice of the organization, and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company. Key Responsibilities: Office365 Deployments and Migrations Security Information & Event Monitoring Solutions Intrusion Detection/Prevention Solutions Network Penetration Testing Network Security Best Practices and Implementation across diverse technologies and hardware infrastructure Microsoft Active Directory Setup, Configuration, and Management including Group Policy Management DNS in Active Directory and Hybrid/Cloud Environments Internet Email Routing and message delivery troubleshooting on diverse mail systems including Raw SMTP Protocol & MS Exchange Log interpretation Microsoft Exchange Internet and Internal Email Implementation, Troubleshooting, Configuration, Transition/Migration, & Administration SSL Certificate Requests, Installation and PKI Management Firewall Rule Management, Port Translation, Quality of Service, and Network Protocol Routing SQL Server Database Maintenance, Backup, Restore and Upgrade Procedures Application Development & Scripting Technologies and Design Principals such as .NET, MVC, HTML4/5, JQuery, SQL, Visual Basic, VbScript, Windows PowerShell, WMI Queries Installation, configuration, troubleshooting, and support of Microsoft and Apple Operating Systems Monitors and responds to hardware and software problems, including third-party applications, utilizing a variety of hardware and software testing tools and techniques Responsible for on-going workstation setups, which includes various O/S installs, setting up user profiles according to company standards, and phone and printer deployments. Provide centralized services including but not limited to: Antivirus, Windows Updates and Security Patches, Printer configurations/setup, Backup services, Email and User Account management, Request Fulfillment, End-user setup/training Install, troubleshoot, upgrade and maintain computer hardware and software. Generate and maintain documentation and procedures as part of general systems support. Develop SOP's and train employees in the proper use of technology. Assist in maintaining compliance with software license agreements. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Detects and responds to alerts using standard monitoring tools. Performs monitoring of enterprise-wide architecture to ensure optimal availability. Tracks and records production issues using appropriate tools. Performs restorations of service of identified incidents. Monitors incident, problem, change and service request queues, ensuring items are addressed in a timely and appropriate manner. Serve as the first level of support for all end user technical support requests and assist in troubleshooting and resolving issues via phone, email and in person. Research and resolve end user and production equipment hardware and software problems, utilizing other IT staff and outside vendors as needed. Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Walk customers through problem solving process Follow up with customers, provide feedback and see problems through to resolution Utilize excellent customer service skills and exceed customers' expectations Ensure proper recording, documentation and closure Recommended procedure modifications or improvements Preserve and grow your knowledge of help desk procedures, products and services Qualifications Bachelor's Degree from an accredited college or university in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience Windows 7/10, Mac OS X, Office 365, Microsoft Azure Network devices, printers, scanners, VOIP telephones, switches, Wi-Fi, firewalls, mobile devices. Windows/Mac Desktops, laptops operating system configuration. Microsoft Office 365 applications (Excel, Word, PowerPoint, Outlook, etc.). 3 + years' experience as a help desk technician in a small to medium sized environment Able to work under pressure, as service calls must be responded to promptly, diagnosed quickly, and fixed within a short time frame The ability to understand user problems and explain technical fixes in a clear and understandable manner to users Ability to quickly troubleshoot and conduct root cause analysis Proven hands-on Desktop support and Centralized Services experience High energy and drive with good negotiation skills Strong organizational, presentation, time management, and customer service skills Skill in preparing written communications and materials Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care Ability to multi-task and adapt to changes quickly Self-motivated with the ability to work in a fast-moving environment Work well independently and as part of a team. Must have a sense of urgency and ability to meet deadlines. Valid driver's license Self-Starter/Self Directed individual that leads with passion for customer service The person hired for the position may require the ability to travel to customer locations Excellent verbal and written English communication skills, other language abilities are a plus Ability to work with cross functional teams and across multiple functions and disciplines Ability to multi-task and handle large workloads under time constraints Results oriented with strong process and execution skills
May 24, 2019
Full time
Job Description We are looking for a customer service-oriented Centralized Services Specialist to provide centralized services to our internal end-users and customers in an efficient and accurate manner. You will be considered as the front line and voice of the organization, and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company. Key Responsibilities: Office365 Deployments and Migrations Security Information & Event Monitoring Solutions Intrusion Detection/Prevention Solutions Network Penetration Testing Network Security Best Practices and Implementation across diverse technologies and hardware infrastructure Microsoft Active Directory Setup, Configuration, and Management including Group Policy Management DNS in Active Directory and Hybrid/Cloud Environments Internet Email Routing and message delivery troubleshooting on diverse mail systems including Raw SMTP Protocol & MS Exchange Log interpretation Microsoft Exchange Internet and Internal Email Implementation, Troubleshooting, Configuration, Transition/Migration, & Administration SSL Certificate Requests, Installation and PKI Management Firewall Rule Management, Port Translation, Quality of Service, and Network Protocol Routing SQL Server Database Maintenance, Backup, Restore and Upgrade Procedures Application Development & Scripting Technologies and Design Principals such as .NET, MVC, HTML4/5, JQuery, SQL, Visual Basic, VbScript, Windows PowerShell, WMI Queries Installation, configuration, troubleshooting, and support of Microsoft and Apple Operating Systems Monitors and responds to hardware and software problems, including third-party applications, utilizing a variety of hardware and software testing tools and techniques Responsible for on-going workstation setups, which includes various O/S installs, setting up user profiles according to company standards, and phone and printer deployments. Provide centralized services including but not limited to: Antivirus, Windows Updates and Security Patches, Printer configurations/setup, Backup services, Email and User Account management, Request Fulfillment, End-user setup/training Install, troubleshoot, upgrade and maintain computer hardware and software. Generate and maintain documentation and procedures as part of general systems support. Develop SOP's and train employees in the proper use of technology. Assist in maintaining compliance with software license agreements. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Detects and responds to alerts using standard monitoring tools. Performs monitoring of enterprise-wide architecture to ensure optimal availability. Tracks and records production issues using appropriate tools. Performs restorations of service of identified incidents. Monitors incident, problem, change and service request queues, ensuring items are addressed in a timely and appropriate manner. Serve as the first level of support for all end user technical support requests and assist in troubleshooting and resolving issues via phone, email and in person. Research and resolve end user and production equipment hardware and software problems, utilizing other IT staff and outside vendors as needed. Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Walk customers through problem solving process Follow up with customers, provide feedback and see problems through to resolution Utilize excellent customer service skills and exceed customers' expectations Ensure proper recording, documentation and closure Recommended procedure modifications or improvements Preserve and grow your knowledge of help desk procedures, products and services Qualifications Bachelor's Degree from an accredited college or university in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience Windows 7/10, Mac OS X, Office 365, Microsoft Azure Network devices, printers, scanners, VOIP telephones, switches, Wi-Fi, firewalls, mobile devices. Windows/Mac Desktops, laptops operating system configuration. Microsoft Office 365 applications (Excel, Word, PowerPoint, Outlook, etc.). 3 + years' experience as a help desk technician in a small to medium sized environment Able to work under pressure, as service calls must be responded to promptly, diagnosed quickly, and fixed within a short time frame The ability to understand user problems and explain technical fixes in a clear and understandable manner to users Ability to quickly troubleshoot and conduct root cause analysis Proven hands-on Desktop support and Centralized Services experience High energy and drive with good negotiation skills Strong organizational, presentation, time management, and customer service skills Skill in preparing written communications and materials Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care Ability to multi-task and adapt to changes quickly Self-motivated with the ability to work in a fast-moving environment Work well independently and as part of a team. Must have a sense of urgency and ability to meet deadlines. Valid driver's license Self-Starter/Self Directed individual that leads with passion for customer service The person hired for the position may require the ability to travel to customer locations Excellent verbal and written English communication skills, other language abilities are a plus Ability to work with cross functional teams and across multiple functions and disciplines Ability to multi-task and handle large workloads under time constraints Results oriented with strong process and execution skills
FTW Office Partners
Congaree National Park, 100 National Park Rd, Hopkins, SC 29061, USA
ResponsibilitiesRespond to customer phone inquiries regarding web support for client related issuesUse internal knowledge base to reach a resolutionDocument customer issues and disposition resolutionSkillsStrong computer skills including Microsoft OfficeStrong verbal communication skillsAbility to adhere to policyQualificationsMust have a High School Diploma1-3 months experience working in a call center
May 24, 2019
Full time
ResponsibilitiesRespond to customer phone inquiries regarding web support for client related issuesUse internal knowledge base to reach a resolutionDocument customer issues and disposition resolutionSkillsStrong computer skills including Microsoft OfficeStrong verbal communication skillsAbility to adhere to policyQualificationsMust have a High School Diploma1-3 months experience working in a call center
Summary DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service Sling TV that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television. Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers. We are driven by curiosity, pride, adventure, and a desire to win it s in our DNA. We re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story. Opportunity is here. We are DISH. Now Introducing a New Higher Starting Wage! Job Duties and Responsibilities If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! DISH s 9 U.S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer Experience Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. The Customer Experience Representative answers inbound technical and customer service calls from internal and external customers. Other responsibilities as follows: Supports Tier 1 technical support and customer service phone support for external customers Regular and predictable attendance This support can be, but is not limited to, entertainment services and products, hardware systems/accessories, and customer service inquiries regarding technical support, billing, and general information requests Provide quality technical support service through one-contact resolution to establish a long-term customer relationship Accurately respond to questions and assist customers (internal and external) with product features, installation, setup, and troubleshooting and hardware operations primarily via phone Assist customers with their billing and payments as needed Sell multiple entertainment products and services as well as hardware systems and accessories Essential Functions: A Customer Experience Representative performs the job duties and responsibilities above as well as the following essential job functions: Willingness to work flexible schedules including weekends, holidays, and evenings Ability to regularly sit for long periods of time Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics Deescalate upset or irate customers in order to satisfactorily address their customer service needs Skills - Experience and Requirements A successful Customer Experience Representative will have the following: High School diploma, GED, or equivalent experience Six-months related customer service/technical support experience and/or training preferred Analytical and intuitive; capable of following logic and then making the instinctive leap to a solution; problem solving and critical thinking skills are essential Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines Ability to speak effectively with customers and employees of the organization Strong organizational, time management, and problem solving skills Excellent written and oral communication skills Strong sense of professionalism and active listening skills Ability to problem solve and use available software/tools to understand and craft the right solution across varying customer needs, business rules, and processes Associated topics: agente de servicio al cliente, answer, call center, call center representative, call center specialist, client, client service, intern, telephone, tsr
May 24, 2019
Full time
Summary DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service Sling TV that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television. Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers. We are driven by curiosity, pride, adventure, and a desire to win it s in our DNA. We re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story. Opportunity is here. We are DISH. Now Introducing a New Higher Starting Wage! Job Duties and Responsibilities If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! DISH s 9 U.S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer Experience Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. The Customer Experience Representative answers inbound technical and customer service calls from internal and external customers. Other responsibilities as follows: Supports Tier 1 technical support and customer service phone support for external customers Regular and predictable attendance This support can be, but is not limited to, entertainment services and products, hardware systems/accessories, and customer service inquiries regarding technical support, billing, and general information requests Provide quality technical support service through one-contact resolution to establish a long-term customer relationship Accurately respond to questions and assist customers (internal and external) with product features, installation, setup, and troubleshooting and hardware operations primarily via phone Assist customers with their billing and payments as needed Sell multiple entertainment products and services as well as hardware systems and accessories Essential Functions: A Customer Experience Representative performs the job duties and responsibilities above as well as the following essential job functions: Willingness to work flexible schedules including weekends, holidays, and evenings Ability to regularly sit for long periods of time Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics Deescalate upset or irate customers in order to satisfactorily address their customer service needs Skills - Experience and Requirements A successful Customer Experience Representative will have the following: High School diploma, GED, or equivalent experience Six-months related customer service/technical support experience and/or training preferred Analytical and intuitive; capable of following logic and then making the instinctive leap to a solution; problem solving and critical thinking skills are essential Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines Ability to speak effectively with customers and employees of the organization Strong organizational, time management, and problem solving skills Excellent written and oral communication skills Strong sense of professionalism and active listening skills Ability to problem solve and use available software/tools to understand and craft the right solution across varying customer needs, business rules, and processes Associated topics: agente de servicio al cliente, answer, call center, call center representative, call center specialist, client, client service, intern, telephone, tsr
Teleperformance is now hiring Customer Care Professionals in the Panama City Beach, FL area! Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success. We are adding Customer Care, Bilingual Customer Care and Licensed Health Insurance Professionals to our team. This is an outstanding opportunity to join a team that takes pride in doing business with people, for people. It is a place where you'll experience great job satisfaction in an inspiring, uplifting work environment.
May 24, 2019
Full time
Teleperformance is now hiring Customer Care Professionals in the Panama City Beach, FL area! Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success. We are adding Customer Care, Bilingual Customer Care and Licensed Health Insurance Professionals to our team. This is an outstanding opportunity to join a team that takes pride in doing business with people, for people. It is a place where you'll experience great job satisfaction in an inspiring, uplifting work environment.
Mechanicsburg, PA Description: Ashley Furniture is the largest manufacturer in the world and the #1 retailer of furniture in North America. With over 900 stores we continue to grow. Come find a new home for your career with TEAM ASHLEY. We work closely as a team to fulfill our mission to be the best furniture company in our community. We take pride in giving back to the community and being a good neighbor and citizen. Our Guest Service Teams are vested in delivering an exceptional guest experience in every aspect of our business. Confirming the order, taking payments, scheduling deliveries, and handling service issues. . Requirements: Good math, communication, and attention to detail are important in this role. Benefits include a comprehensive list of insurance coverages, paid time off, holiday pay, FSA, HRA, EAP, 401K with employer contributions, and more. Starting pay is $12.00/hour with a review in 90 days. There has never been a better time to move your career to a new home with TEAM ASHLEY
May 24, 2019
Full time
Mechanicsburg, PA Description: Ashley Furniture is the largest manufacturer in the world and the #1 retailer of furniture in North America. With over 900 stores we continue to grow. Come find a new home for your career with TEAM ASHLEY. We work closely as a team to fulfill our mission to be the best furniture company in our community. We take pride in giving back to the community and being a good neighbor and citizen. Our Guest Service Teams are vested in delivering an exceptional guest experience in every aspect of our business. Confirming the order, taking payments, scheduling deliveries, and handling service issues. . Requirements: Good math, communication, and attention to detail are important in this role. Benefits include a comprehensive list of insurance coverages, paid time off, holiday pay, FSA, HRA, EAP, 401K with employer contributions, and more. Starting pay is $12.00/hour with a review in 90 days. There has never been a better time to move your career to a new home with TEAM ASHLEY
Sons of Norway Sales Support Representative Job Summary About Us Sons of Norway, a financial services and international cultural organization headquartered in Minneapolis, began with shared values and a simple promise of financial security when like-minded people came together to protect their families, celebrate their culture and strengthen their community. Sons of Norway provides competitive financial products to help secure clients futures and protect their families. We are looking for self-motivated, high energy individuals to join our team. This sales position is perfectly suited for individuals who have a desire to grow within a successful organization in the Financial Services and Insurance Industry. Job Summary: Sales Support Representatives increase the sale of Sons of Norway life insurance and annuity products via outbound and inbound telephone activity, emails, training sessions and webinars. Duties and Responsibilities: · Recruit agents to become contracted to offer Sons of Norway products. · Assist agents with product information and sales ideas. · Capable of working independently, as well as in a team environment. · Assist in developing recruiting campaigns and product positioning ideas. · Develops and maintains a comprehensive knowledge of Sons of Norway products. · Tracks and reports on sales activities to help increase sales. · Various sales support activities assigned as needed. · Gather industry information to assist with providing competitive intelligence. Required Skills and Experience · 2-3 years of life insurance and/or annuity sales experience preferred · Understanding of life insurance and annuity product features and industry dynamics · Excellent problem solving and analytical skills · Strong interpersonal and communications skills · Familiar with illustration software or illustrations in general preferred · Word, Excel and PowerPoint · MN Insurance License preferred Education Bachelor's degree preferred. Hours: Monday - Thursday 7:30 - 5:00 Friday 8:00 - 12:00 Benefits offered: Paid time off Health insurance Dental insurance - Entire cost covered by Sons of Norway 401K Advancement and growth opportunities
May 24, 2019
Full time
Sons of Norway Sales Support Representative Job Summary About Us Sons of Norway, a financial services and international cultural organization headquartered in Minneapolis, began with shared values and a simple promise of financial security when like-minded people came together to protect their families, celebrate their culture and strengthen their community. Sons of Norway provides competitive financial products to help secure clients futures and protect their families. We are looking for self-motivated, high energy individuals to join our team. This sales position is perfectly suited for individuals who have a desire to grow within a successful organization in the Financial Services and Insurance Industry. Job Summary: Sales Support Representatives increase the sale of Sons of Norway life insurance and annuity products via outbound and inbound telephone activity, emails, training sessions and webinars. Duties and Responsibilities: · Recruit agents to become contracted to offer Sons of Norway products. · Assist agents with product information and sales ideas. · Capable of working independently, as well as in a team environment. · Assist in developing recruiting campaigns and product positioning ideas. · Develops and maintains a comprehensive knowledge of Sons of Norway products. · Tracks and reports on sales activities to help increase sales. · Various sales support activities assigned as needed. · Gather industry information to assist with providing competitive intelligence. Required Skills and Experience · 2-3 years of life insurance and/or annuity sales experience preferred · Understanding of life insurance and annuity product features and industry dynamics · Excellent problem solving and analytical skills · Strong interpersonal and communications skills · Familiar with illustration software or illustrations in general preferred · Word, Excel and PowerPoint · MN Insurance License preferred Education Bachelor's degree preferred. Hours: Monday - Thursday 7:30 - 5:00 Friday 8:00 - 12:00 Benefits offered: Paid time off Health insurance Dental insurance - Entire cost covered by Sons of Norway 401K Advancement and growth opportunities
DOING BUSINESS WITH PEOPLE, FOR PEOPLE. About the Company Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique. We are a team of 300,000 + passionate employees. Located in 80 countries with 400 + facilities and 218,000 workstations. Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people's lives and make the world a better place. Your Impact Our call center representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Your Responsibilities Handle and carefully respond to all customer inquiries by building excellent rapport and confidence, identifying their needs, and taking strategic action in a timely manner Provide excellent customer service through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience Troubleshoot mobile technology, equipment and system problems while educating the customer on support options and steps being taken to resolve the issue Work with confidential customer information and treat it sensitively Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge Use software to source and input customer data accurately as related to the inquiry What We're Looking for 6 months Customer service experience minimum Over 18 years of age Ability to type 30 wpm High School Graduate or GED Availability to work various shifts Proficiency with desktop computer system and macOS as well as other Apple products Proven oral and written communication skills What We Prefer 6 months call center and/or tech support experience Logical problem-solving skills, ability to multi-task, and ability to utilize the client approach to troubleshooting Organization and work prioritization skills Continuously demonstrate a high sense of urgency, and perform under pressure Being One of Our People It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. Teleperformance is an Equal Opportunity Employer ' Associated topics: answer, call center, client, customer care, customer service, rep, representante de servicio al cliente, service specialist, support, technical support
May 24, 2019
Full time
DOING BUSINESS WITH PEOPLE, FOR PEOPLE. About the Company Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique. We are a team of 300,000 + passionate employees. Located in 80 countries with 400 + facilities and 218,000 workstations. Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people's lives and make the world a better place. Your Impact Our call center representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Your Responsibilities Handle and carefully respond to all customer inquiries by building excellent rapport and confidence, identifying their needs, and taking strategic action in a timely manner Provide excellent customer service through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience Troubleshoot mobile technology, equipment and system problems while educating the customer on support options and steps being taken to resolve the issue Work with confidential customer information and treat it sensitively Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge Use software to source and input customer data accurately as related to the inquiry What We're Looking for 6 months Customer service experience minimum Over 18 years of age Ability to type 30 wpm High School Graduate or GED Availability to work various shifts Proficiency with desktop computer system and macOS as well as other Apple products Proven oral and written communication skills What We Prefer 6 months call center and/or tech support experience Logical problem-solving skills, ability to multi-task, and ability to utilize the client approach to troubleshooting Organization and work prioritization skills Continuously demonstrate a high sense of urgency, and perform under pressure Being One of Our People It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. Teleperformance is an Equal Opportunity Employer ' Associated topics: answer, call center, client, customer care, customer service, rep, representante de servicio al cliente, service specialist, support, technical support
Position Overview 2+ years of previous call center and/ or banking experience (required) Do you want to be a part of a team that is challenging? A team that fosters learning and creates growth opportunities in a thriving culture? Well join ACFCU- a values led community credit union that is committed to providing Remarkable service to our members and co-workers alike. We are currently seeking a Contact Center Representative to operate in our high-volume call center. As an integral member of our Member Services Team, you will provide a Remarkable experience to each and every member by assisting them with various transactions and finding the right solutions to meet their financial needs. You will play a critical role in recommending additional products and services to enhance their overall banking experience. What You'll Bring 2+ years of previous call center and/ or banking experience (required) Excellent communication skills, phone demeanor and etiquette Proficiency in the use of personal computers and related electronic processing equipment A love for a collaborative, energetic, and member focused environment The ability to multi-task and adapt to a fast paced environment A strong work ethic as well as an outgoing, positive personality and a sense of humor Prior Symitar experience (preferred) What You Can Expect From ACFCU ACFCU is a values led organization that is committed to providing REMARKABLE service to our members and co-workers alike. We are recipients of Arlington Best Community Bank Award , in addition to NAFCU's Credit Union of the Year Award . We have a culture that celebrates internal and external opportunity, excellent service, acting with integrity, and loving the Arlington community. We also offer a highly competitive compensation and benefits package: including medical, dental, life, short and long-term disability insurance, 401k plan and profit sharing, holidays, paid time off (accruing 15 days/year), and a fun work environment. Come join our team! All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with a disability.
May 24, 2019
Full time
Position Overview 2+ years of previous call center and/ or banking experience (required) Do you want to be a part of a team that is challenging? A team that fosters learning and creates growth opportunities in a thriving culture? Well join ACFCU- a values led community credit union that is committed to providing Remarkable service to our members and co-workers alike. We are currently seeking a Contact Center Representative to operate in our high-volume call center. As an integral member of our Member Services Team, you will provide a Remarkable experience to each and every member by assisting them with various transactions and finding the right solutions to meet their financial needs. You will play a critical role in recommending additional products and services to enhance their overall banking experience. What You'll Bring 2+ years of previous call center and/ or banking experience (required) Excellent communication skills, phone demeanor and etiquette Proficiency in the use of personal computers and related electronic processing equipment A love for a collaborative, energetic, and member focused environment The ability to multi-task and adapt to a fast paced environment A strong work ethic as well as an outgoing, positive personality and a sense of humor Prior Symitar experience (preferred) What You Can Expect From ACFCU ACFCU is a values led organization that is committed to providing REMARKABLE service to our members and co-workers alike. We are recipients of Arlington Best Community Bank Award , in addition to NAFCU's Credit Union of the Year Award . We have a culture that celebrates internal and external opportunity, excellent service, acting with integrity, and loving the Arlington community. We also offer a highly competitive compensation and benefits package: including medical, dental, life, short and long-term disability insurance, 401k plan and profit sharing, holidays, paid time off (accruing 15 days/year), and a fun work environment. Come join our team! All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with a disability.
ERP/EDI Support Specialist This position provides the opportunity to work in a cross-functional business environment in the metal processing industry. The ideal candidate must be a hands-on team player with the ability to handle multiple daily support issues across a wide area enterprise. Duties and Responsibilities - Front line support for corporate ERP system Configure ERP user roles and security Work with users to define, analyze, recommend, and implement system improvements Act as liaison between users and programmers (Michigan Information Systems) Support customer EDI changes and additions Prepare system reports as necessary Assist in developing and delivering end user training Create and update end user documentation Assist in managing ERP change control Document changes and update training guidelines Assist IT Help Desk in all areas of support Other Duties as assigned Skills - Problem Solving · Identify and resolve problems in a timely manner · Gather and analyze information thoroughly and systematically · Suggest alternative options when needed · Ability to investigate EDI errors when needed · Work well in group problem solving situations Relational Be a team player with a positive attitude Handle questions and concerns in an effective and professional manner Thrive in a busy manufacturing environment Adapt to changes in work environment Ability to adapt to frequent change and unexpected events Manage multiple priorities Effectively interact with users at all skill levels Excellent written and verbal communication skills. Other Understand the essentials of multi-facility integration. Familiarity with manufacturing/metal processing environment. Experience 3+ years ERP experience Experience preferred over degree Must be able to travel to other locations within the US as needed. Job Type: Full-time
May 24, 2019
Full time
ERP/EDI Support Specialist This position provides the opportunity to work in a cross-functional business environment in the metal processing industry. The ideal candidate must be a hands-on team player with the ability to handle multiple daily support issues across a wide area enterprise. Duties and Responsibilities - Front line support for corporate ERP system Configure ERP user roles and security Work with users to define, analyze, recommend, and implement system improvements Act as liaison between users and programmers (Michigan Information Systems) Support customer EDI changes and additions Prepare system reports as necessary Assist in developing and delivering end user training Create and update end user documentation Assist in managing ERP change control Document changes and update training guidelines Assist IT Help Desk in all areas of support Other Duties as assigned Skills - Problem Solving · Identify and resolve problems in a timely manner · Gather and analyze information thoroughly and systematically · Suggest alternative options when needed · Ability to investigate EDI errors when needed · Work well in group problem solving situations Relational Be a team player with a positive attitude Handle questions and concerns in an effective and professional manner Thrive in a busy manufacturing environment Adapt to changes in work environment Ability to adapt to frequent change and unexpected events Manage multiple priorities Effectively interact with users at all skill levels Excellent written and verbal communication skills. Other Understand the essentials of multi-facility integration. Familiarity with manufacturing/metal processing environment. Experience 3+ years ERP experience Experience preferred over degree Must be able to travel to other locations within the US as needed. Job Type: Full-time
Teleperformance is now hiring Customer Care Professionals in the Reno, NV area! Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success. We are adding Customer Care, Bilingual Customer Care and Licensed Health Insurance Professionals to our team. This is an outstanding opportunity to join a team that takes pride in doing business with people, for people. It is a place where you'll experience great job satisfaction in an inspiring, uplifting work environment.
May 24, 2019
Full time
Teleperformance is now hiring Customer Care Professionals in the Reno, NV area! Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success. We are adding Customer Care, Bilingual Customer Care and Licensed Health Insurance Professionals to our team. This is an outstanding opportunity to join a team that takes pride in doing business with people, for people. It is a place where you'll experience great job satisfaction in an inspiring, uplifting work environment.
Ref ID: 02961856 Classification: Customer Service Compensation: $14.00 to $18.00 per hour Robert Half OfficeTeam is currently staffing for Customer Service roles in a temporary and temporary-to-full-time capacity across the Minneapolis metro. The Customer Service Associate will be working with customers in person, over the phone, and across email. The Customer Service Associate needs to have effective communication skills both spoken and written. The Customer Service Agent may be working the Front Desk and dealing with walk-ins. Other duties of the Customer Service Agent may include multitasking while on the phone, requiring the ability to work within an internal system while actively talking to a customer on the line. If you are set up with Robert Half OfficeTeam and are interested in a Customer Service role, please call us at . If you are not registered with Robert Half OfficeTeam, have a knack for communication with others, and have a desire to work in an office setting please email your resume to [Click Here to Email Your Resum?] with the subject line "Customer Service Associate" and we will contact you to coordinate a registration interview. Requirements: - Previous Customer Service experience in a corporate setting - Effective communication skills with quick/timely follow up - Ability to deal with a high volume of calls and contacts - Confidence in dealing with potentially difficult conversations with know-how to de-escalate controversy OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area. Apply for this job now or contact us today at for additional information. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. ? 2019 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use .
May 24, 2019
Ref ID: 02961856 Classification: Customer Service Compensation: $14.00 to $18.00 per hour Robert Half OfficeTeam is currently staffing for Customer Service roles in a temporary and temporary-to-full-time capacity across the Minneapolis metro. The Customer Service Associate will be working with customers in person, over the phone, and across email. The Customer Service Associate needs to have effective communication skills both spoken and written. The Customer Service Agent may be working the Front Desk and dealing with walk-ins. Other duties of the Customer Service Agent may include multitasking while on the phone, requiring the ability to work within an internal system while actively talking to a customer on the line. If you are set up with Robert Half OfficeTeam and are interested in a Customer Service role, please call us at . If you are not registered with Robert Half OfficeTeam, have a knack for communication with others, and have a desire to work in an office setting please email your resume to [Click Here to Email Your Resum?] with the subject line "Customer Service Associate" and we will contact you to coordinate a registration interview. Requirements: - Previous Customer Service experience in a corporate setting - Effective communication skills with quick/timely follow up - Ability to deal with a high volume of calls and contacts - Confidence in dealing with potentially difficult conversations with know-how to de-escalate controversy OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area. Apply for this job now or contact us today at for additional information. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. ? 2019 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use .
All Covered, IT Services Division of Konica Minolta Business Solutions (KMBS) , is the leading national IT services company serving SMB to enterprise markets. Offering a wide variety of career opportunities, All Covered is an excellent choice for motivated IT professionals interested in a stimulating and progressive work environment. With over 1,000 employees across the U.S. and Canada, All Covered has a highly skilled team of professionals focusing on superior quality service delivery to our customers. We offer hands-on technical training on the most relevant technologies in the industry and career path advancement in all levels of the company. Please join us in our exciting growth and pursue a rewarding career with All Covered! Position Objective Konica Minolta currently has an exciting opportunity for a Client Ops Representative! The Client Operations Representative (COR) has primary responsibility for managing the schedules of the consultants, and managing customer service activities to ensure that all service appointments are recorded accurately in All Covered's tracking system. Major emphasis is placed on facilitating outstanding customer service to internal and external customers. Maintaining accurate scheduling information within the scheduling system, informing customers of delayed arrival times, and acting as a pivot point of communication between the customer, account executive, and the primary computer consultant when situations or emergencies arise are crucial to this position. Essential Job Functions Gobase, Scheduling and Deployment Manage scheduling requests to maximize consultant productivity Schedule service requests and confirm with the customer in a timely manner Manage customers on "credit hold" status with appropriate management approval. Do not deploy consultants without proper approval. Work with the Manager of Client Operations to facilitate accurate and timely completion of the billing process Customer Service, Account Management and Sales Support Professionally answer and direct incoming calls with a sense of urgency Provide extensive assistance to Account Executives to facilitate customer relationship management, pricing requests, processing of new contracts, and other activities as needed Maintain a rapport with assigned customer accounts to identify and address issues, concerns and additional revenue opportunities Maintain an accurate database of client contacts and related account data Coordinate internal resources to resolve service problems within customer accounts Ensure that account management documentation and required reports are timely and accurate Outbound Calls Place outbound customer service calls each day Place welcome calls to each new customer Place "PLUS1" follow-up calls to customers for all Level 1, 2 and 3 appointments Contact every customer on "credit hold" at least once during every billing cycle Contact every active ACC and On-Call customer at least once every 6 weeks Contact inactive or never billed customers every week Ensure weekly call log documentation are timely and accurate Human Resources, Facilities and Branch Operations Implement and adhere to company policies and procedures Provide assistance with assigned facilities management tasks Attend Sales team meeting at least twice every three months Attend Consulting team meeting at least once a month Participate in company sponsored job related activities and training to further develop skills Maintain confidentiality of personnel information including consultant cell phone numbers Provide assistance with assigned Human Resource Maintain a strong relationship with local Human Resources Representative Competencies (Knowledge, Skills and Abilities) Inside sales and outbound calling skills Customer account management and customer relationship skills Ability to work under pressure, meet deadlines and make decisions with minimal supervision Ability to develop a professional rapport, diffuse volatile situations and maintain a dynamic and professional demeanor and presence with customers and employees Informs management of difficulties and proposes solutions in a constructive manner Excellent grammar, written and verbal communication skills Excellent working knowledge of computer applications. Strong computer skills to master GoBase Dashboard and modules, and Client Operations Intranet Reports Moderate knowledge of computer and network hardware and software, Internet connectivity terminology Intermediate skills using Microsoft Outlook, Excel and Word and other office products Outstanding attendance record Strong work ethics of accountability, adaptability, self-sufficiency and job effectiveness Experience, Educational Reqts and Certifications Konica Minolta Offers: Competitive salary (base salary + commissions). Strong results are well rewarded; President's Club winners have earned trips to Ireland, Panama, Banff and this year, Atlantis, Bahamas. Outstanding benefits package (including medical, dental, vision, life insurance) 401(k) plan with matching company contribution Generous holiday and paid time off schedules Tuition Reimbursement Program Ongoing professional development training Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
May 24, 2019
Full time
All Covered, IT Services Division of Konica Minolta Business Solutions (KMBS) , is the leading national IT services company serving SMB to enterprise markets. Offering a wide variety of career opportunities, All Covered is an excellent choice for motivated IT professionals interested in a stimulating and progressive work environment. With over 1,000 employees across the U.S. and Canada, All Covered has a highly skilled team of professionals focusing on superior quality service delivery to our customers. We offer hands-on technical training on the most relevant technologies in the industry and career path advancement in all levels of the company. Please join us in our exciting growth and pursue a rewarding career with All Covered! Position Objective Konica Minolta currently has an exciting opportunity for a Client Ops Representative! The Client Operations Representative (COR) has primary responsibility for managing the schedules of the consultants, and managing customer service activities to ensure that all service appointments are recorded accurately in All Covered's tracking system. Major emphasis is placed on facilitating outstanding customer service to internal and external customers. Maintaining accurate scheduling information within the scheduling system, informing customers of delayed arrival times, and acting as a pivot point of communication between the customer, account executive, and the primary computer consultant when situations or emergencies arise are crucial to this position. Essential Job Functions Gobase, Scheduling and Deployment Manage scheduling requests to maximize consultant productivity Schedule service requests and confirm with the customer in a timely manner Manage customers on "credit hold" status with appropriate management approval. Do not deploy consultants without proper approval. Work with the Manager of Client Operations to facilitate accurate and timely completion of the billing process Customer Service, Account Management and Sales Support Professionally answer and direct incoming calls with a sense of urgency Provide extensive assistance to Account Executives to facilitate customer relationship management, pricing requests, processing of new contracts, and other activities as needed Maintain a rapport with assigned customer accounts to identify and address issues, concerns and additional revenue opportunities Maintain an accurate database of client contacts and related account data Coordinate internal resources to resolve service problems within customer accounts Ensure that account management documentation and required reports are timely and accurate Outbound Calls Place outbound customer service calls each day Place welcome calls to each new customer Place "PLUS1" follow-up calls to customers for all Level 1, 2 and 3 appointments Contact every customer on "credit hold" at least once during every billing cycle Contact every active ACC and On-Call customer at least once every 6 weeks Contact inactive or never billed customers every week Ensure weekly call log documentation are timely and accurate Human Resources, Facilities and Branch Operations Implement and adhere to company policies and procedures Provide assistance with assigned facilities management tasks Attend Sales team meeting at least twice every three months Attend Consulting team meeting at least once a month Participate in company sponsored job related activities and training to further develop skills Maintain confidentiality of personnel information including consultant cell phone numbers Provide assistance with assigned Human Resource Maintain a strong relationship with local Human Resources Representative Competencies (Knowledge, Skills and Abilities) Inside sales and outbound calling skills Customer account management and customer relationship skills Ability to work under pressure, meet deadlines and make decisions with minimal supervision Ability to develop a professional rapport, diffuse volatile situations and maintain a dynamic and professional demeanor and presence with customers and employees Informs management of difficulties and proposes solutions in a constructive manner Excellent grammar, written and verbal communication skills Excellent working knowledge of computer applications. Strong computer skills to master GoBase Dashboard and modules, and Client Operations Intranet Reports Moderate knowledge of computer and network hardware and software, Internet connectivity terminology Intermediate skills using Microsoft Outlook, Excel and Word and other office products Outstanding attendance record Strong work ethics of accountability, adaptability, self-sufficiency and job effectiveness Experience, Educational Reqts and Certifications Konica Minolta Offers: Competitive salary (base salary + commissions). Strong results are well rewarded; President's Club winners have earned trips to Ireland, Panama, Banff and this year, Atlantis, Bahamas. Outstanding benefits package (including medical, dental, vision, life insurance) 401(k) plan with matching company contribution Generous holiday and paid time off schedules Tuition Reimbursement Program Ongoing professional development training Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
CSR Job Description and Responsibilities: Managing incoming calls and customer service inquiries. This should be done in a way that the insured feels that they are our number one priority. Generating sales leads that develop into new customers. Identifying and assessing customers' needs to achieve satisfaction Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. This should all be done in a timely manner. Responsibilities Manage large amounts of incoming calls. Be pleasant on the phone. You are a representation of Kahrl & Company Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools and document in our client management system. Update job knowledge by participating in educational opportunities Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. All calls should be recorded in the client management system. This allows for everyone to read and review the client notes and know what is happening with any given client. Follow communication procedures, guidelines and policies Go the extra mile to engage customers Requirements Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school diploma Organized, self-motivated, and proactive in problem-solving Critical thinking, proactive attitude, and strong communication skills. Property Casualty License
May 24, 2019
Full time
CSR Job Description and Responsibilities: Managing incoming calls and customer service inquiries. This should be done in a way that the insured feels that they are our number one priority. Generating sales leads that develop into new customers. Identifying and assessing customers' needs to achieve satisfaction Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. This should all be done in a timely manner. Responsibilities Manage large amounts of incoming calls. Be pleasant on the phone. You are a representation of Kahrl & Company Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools and document in our client management system. Update job knowledge by participating in educational opportunities Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. All calls should be recorded in the client management system. This allows for everyone to read and review the client notes and know what is happening with any given client. Follow communication procedures, guidelines and policies Go the extra mile to engage customers Requirements Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school diploma Organized, self-motivated, and proactive in problem-solving Critical thinking, proactive attitude, and strong communication skills. Property Casualty License
ResponsibilitiesRespond to customer phone inquiries regarding web support for client related issuesUse internal knowledge base to reach a resolutionDocument customer issues and disposition resolutionSkillsStrong computer skills including Microsoft OfficeStrong verbal communication skillsAbility to adhere to policyQualificationsMust have a High School Diploma1-3 months experience working in a call center
May 24, 2019
Full time
ResponsibilitiesRespond to customer phone inquiries regarding web support for client related issuesUse internal knowledge base to reach a resolutionDocument customer issues and disposition resolutionSkillsStrong computer skills including Microsoft OfficeStrong verbal communication skillsAbility to adhere to policyQualificationsMust have a High School Diploma1-3 months experience working in a call center
Summary DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service Sling TV that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television. Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers. We are driven by curiosity, pride, adventure, and a desire to win it s in our DNA. We re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story. Opportunity is here. We are DISH. Job Duties and Responsibilities If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! Our Internal Customer Experience Representatives primarily work with internal and third-party customers to resolve account issues such as modifying work orders and account creation. They also perform technical troubleshooting and resolve customer service issues for our bulk commercial customers and field technicians. Primary job duties and responsibilities of an Internal Customer Experience Representative include: Work primarily with internal customers such as in-home technicians and sales partners and occasionally with external customers Assist in-home technicians with the following: Activation of customer services Work order modifications Equipment modifications Adding smart home services for proper billing Assist commercial sales partners with account management Assist residential customers living in multi-family dwellings, like apartment buildings, with customer service issues Support other commercial customers such as airlines, audio only, hotels, and bulk distribution customers with customer service and technical issues An Internal Customer Experience Representative performs the job duties and responsibilities above as well as the following essential job functions: Willingness to work flexible schedules including weekends, holidays, and evenings Regular and predictable attendance Ability to regularly sit for long periods of time Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics Deescalate upset or irate customers in order to satisfactorily address their customer service needs Skills - Experience and Requirements A successful Internal Customer Experience Representative will have the following: High School diploma, GED, or equivalent experience Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines Strong organizational, time management, and problem solving skills Six-months of related customer service experience and/or training preferred Excellent written and oral communication skills Strong sense of professionalism and active listening skills Ability to problem solve and use resources on proprietary software/tools to understand and craft the right solution across varying customer needs, business rules, and processes Helpful attitude and a willingness to support your colleagues who may be directly interacting with our customers Associated topics: agent, call center representative, client, client service, internship, product support, service specialist, technical assistant, telephone, tsr
May 24, 2019
Full time
Summary DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service Sling TV that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television. Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers. We are driven by curiosity, pride, adventure, and a desire to win it s in our DNA. We re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story. Opportunity is here. We are DISH. Job Duties and Responsibilities If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! Our Internal Customer Experience Representatives primarily work with internal and third-party customers to resolve account issues such as modifying work orders and account creation. They also perform technical troubleshooting and resolve customer service issues for our bulk commercial customers and field technicians. Primary job duties and responsibilities of an Internal Customer Experience Representative include: Work primarily with internal customers such as in-home technicians and sales partners and occasionally with external customers Assist in-home technicians with the following: Activation of customer services Work order modifications Equipment modifications Adding smart home services for proper billing Assist commercial sales partners with account management Assist residential customers living in multi-family dwellings, like apartment buildings, with customer service issues Support other commercial customers such as airlines, audio only, hotels, and bulk distribution customers with customer service and technical issues An Internal Customer Experience Representative performs the job duties and responsibilities above as well as the following essential job functions: Willingness to work flexible schedules including weekends, holidays, and evenings Regular and predictable attendance Ability to regularly sit for long periods of time Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics Deescalate upset or irate customers in order to satisfactorily address their customer service needs Skills - Experience and Requirements A successful Internal Customer Experience Representative will have the following: High School diploma, GED, or equivalent experience Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines Strong organizational, time management, and problem solving skills Six-months of related customer service experience and/or training preferred Excellent written and oral communication skills Strong sense of professionalism and active listening skills Ability to problem solve and use resources on proprietary software/tools to understand and craft the right solution across varying customer needs, business rules, and processes Helpful attitude and a willingness to support your colleagues who may be directly interacting with our customers Associated topics: agent, call center representative, client, client service, internship, product support, service specialist, technical assistant, telephone, tsr
Teleperformance is now hiring Customer Care Professionals in the Panama City Beach, FL area! Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success. We are adding Customer Care, Bilingual Customer Care and Licensed Health Insurance Professionals to our team. This is an outstanding opportunity to join a team that takes pride in doing business with people, for people. It is a place where you'll experience great job satisfaction in an inspiring, uplifting work environment.
May 24, 2019
Full time
Teleperformance is now hiring Customer Care Professionals in the Panama City Beach, FL area! Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success. We are adding Customer Care, Bilingual Customer Care and Licensed Health Insurance Professionals to our team. This is an outstanding opportunity to join a team that takes pride in doing business with people, for people. It is a place where you'll experience great job satisfaction in an inspiring, uplifting work environment.
York, PA Description: Ashley Furniture is the largest manufacturer in the world and the #1 retailer of furniture in North America. With over 900 stores we continue to grow. Come find a new home for your career with TEAM ASHLEY. We work closely as a team to fulfill our mission to be the best furniture company in our community. We take pride in giving back to the community and being a good neighbor and citizen. Our Guest Service Teams are vested in delivering an exceptional guest experience in every aspect of our business. Confirming the order, taking payments, scheduling deliveries, and handling service issues. . Requirements: Good math, communication, and attention to detail are important in this role. Benefits include a comprehensive list of insurance coverages, paid time off, holiday pay, FSA, HRA, EAP, 401K with employer contributions, and more. Starting pay is $12.00/hour with a review in 90 days. There has never been a better time to move your career to a new home with TEAM ASHLEY
May 24, 2019
Full time
York, PA Description: Ashley Furniture is the largest manufacturer in the world and the #1 retailer of furniture in North America. With over 900 stores we continue to grow. Come find a new home for your career with TEAM ASHLEY. We work closely as a team to fulfill our mission to be the best furniture company in our community. We take pride in giving back to the community and being a good neighbor and citizen. Our Guest Service Teams are vested in delivering an exceptional guest experience in every aspect of our business. Confirming the order, taking payments, scheduling deliveries, and handling service issues. . Requirements: Good math, communication, and attention to detail are important in this role. Benefits include a comprehensive list of insurance coverages, paid time off, holiday pay, FSA, HRA, EAP, 401K with employer contributions, and more. Starting pay is $12.00/hour with a review in 90 days. There has never been a better time to move your career to a new home with TEAM ASHLEY
Description Customer Experience Team Member WHAT'S YOUR ROLE? Here at Protect America you are not just an employee, you are family. As you embark on your new journey as a Customer Experience Representative, Protect America is here to help. Whether it is basic account inquires, troubleshooting or installing any of our home security devices; our extensive and ongoing training is here to help. These trainings will enhance your knowledge and soft skills to promote excellent customer service. WHAT DOES THE JOURNEY LOOK LIKE? Gearing up for this journey comes with all the essentials you need to be successful. 6 weeks of in class and on floor training including live phone time and hands on troubleshooting lessons Full pay during training plus 25% commissions on upgrades ($300 bonus on 90 day mark) Opportunity for growth within the organization Over-time opportunities available for those meeting call quality Our average team member makes $14.50 (bonus and commissions included) Qualifications What it takes to be a Customer Experience Team Member Tech Savvy Patient Multi-Tasking Soft Skills Good Listener Positive Dedicated Problem Solver Detail Oriented Punctual YOUR TOP DUTIES INCLUDE: Assisting customers via phone support to set up their new equipment and troubleshooting existing equipment using our self-Install model Perform system configuration & verification, account updates and testing Guiding the customer through Video camera integration with their in home network Identifying gaps in coverage and upgrading the customer's equipment Integrating the latest Z-Wave devices into the system for home automation Soft saving current customers who are considering alternatives to our security solution
May 24, 2019
Full time
Description Customer Experience Team Member WHAT'S YOUR ROLE? Here at Protect America you are not just an employee, you are family. As you embark on your new journey as a Customer Experience Representative, Protect America is here to help. Whether it is basic account inquires, troubleshooting or installing any of our home security devices; our extensive and ongoing training is here to help. These trainings will enhance your knowledge and soft skills to promote excellent customer service. WHAT DOES THE JOURNEY LOOK LIKE? Gearing up for this journey comes with all the essentials you need to be successful. 6 weeks of in class and on floor training including live phone time and hands on troubleshooting lessons Full pay during training plus 25% commissions on upgrades ($300 bonus on 90 day mark) Opportunity for growth within the organization Over-time opportunities available for those meeting call quality Our average team member makes $14.50 (bonus and commissions included) Qualifications What it takes to be a Customer Experience Team Member Tech Savvy Patient Multi-Tasking Soft Skills Good Listener Positive Dedicated Problem Solver Detail Oriented Punctual YOUR TOP DUTIES INCLUDE: Assisting customers via phone support to set up their new equipment and troubleshooting existing equipment using our self-Install model Perform system configuration & verification, account updates and testing Guiding the customer through Video camera integration with their in home network Identifying gaps in coverage and upgrading the customer's equipment Integrating the latest Z-Wave devices into the system for home automation Soft saving current customers who are considering alternatives to our security solution
DOING BUSINESS WITH PEOPLE, FOR PEOPLE. About the Company Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique. We are a team of 300,000 + passionate employees. Located in 80 countries with 400 + facilities and 218,000 workstations. Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people's lives and make the world a better place. Your Impact Our call center representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Your Responsibilities Handle and carefully respond to all customer inquiries by building excellent rapport and confidence, identifying their needs, and taking strategic action in a timely manner Provide excellent customer service through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience Troubleshoot mobile technology, equipment and system problems while educating the customer on support options and steps being taken to resolve the issue Work with confidential customer information and treat it sensitively Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge Use software to source and input customer data accurately as related to the inquiry What We're Looking for 6 months Customer service experience minimum Over 18 years of age Ability to type 30 wpm High School Graduate or GED Availability to work various shifts Proficiency with desktop computer system and macOS as well as other Apple products Proven oral and written communication skills What We Prefer 6 months call center and/or tech support experience Logical problem-solving skills, ability to multi-task, and ability to utilize the client approach to troubleshooting Organization and work prioritization skills Continuously demonstrate a high sense of urgency, and perform under pressure Being One of Our People It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. Teleperformance is an Equal Opportunity Employer ' Associated topics: answer, call center, client, customer care, customer service, rep, representante de servicio al cliente, service specialist, support, technical support
May 24, 2019
Full time
DOING BUSINESS WITH PEOPLE, FOR PEOPLE. About the Company Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique. We are a team of 300,000 + passionate employees. Located in 80 countries with 400 + facilities and 218,000 workstations. Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people's lives and make the world a better place. Your Impact Our call center representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Your Responsibilities Handle and carefully respond to all customer inquiries by building excellent rapport and confidence, identifying their needs, and taking strategic action in a timely manner Provide excellent customer service through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience Troubleshoot mobile technology, equipment and system problems while educating the customer on support options and steps being taken to resolve the issue Work with confidential customer information and treat it sensitively Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge Use software to source and input customer data accurately as related to the inquiry What We're Looking for 6 months Customer service experience minimum Over 18 years of age Ability to type 30 wpm High School Graduate or GED Availability to work various shifts Proficiency with desktop computer system and macOS as well as other Apple products Proven oral and written communication skills What We Prefer 6 months call center and/or tech support experience Logical problem-solving skills, ability to multi-task, and ability to utilize the client approach to troubleshooting Organization and work prioritization skills Continuously demonstrate a high sense of urgency, and perform under pressure Being One of Our People It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. Teleperformance is an Equal Opportunity Employer ' Associated topics: answer, call center, client, customer care, customer service, rep, representante de servicio al cliente, service specialist, support, technical support
