Virco
Conway, AR, USA
Job Purpose: Processes orders per procedure, handles customer complaints and service problems, and acts as liaison between the customer and the territory manager with other pertinent parties to promote smooth, efficient operations. Essential Functions: •Answers all phone, email and electronic inquiries. •Handles customer complaints and service problems in coordination with complaints specialist. •Follows up on customer inquiries pertaining to production and shipping information. •Serves as inside territory manager, quoting prices, and answering product inquiries. •Acts as liaison between customer, territory manager, factory and departmental team members. •Performs order entry duties. •Processes complaints. •Responsible for proofreading orders. •Performs other duties as assigned. •Process critical orders •Back up to Switchboard Operator Required Qualifications: •A minimum of a high school diploma or equivalent is preferred. •One year prior Customer...