Primastep, LLC
Albany, NY, USA
Jun 06, 2016
Full time
Job Location: 2 Computer Dr S, Albany, NY 12205
Job Type: Full-Time (Temp to Perm)
Pay: $11.10 - $24/hr
We are seeking Full Time Customer Service Representatives to support a fortune 500 company by responding to inbound telephone inquiries in a call center environment. This is strictly an inbound call center.
This is a full-time temp-to-hire employment opportunity. You will be paid while training for the job and will receive a pay increase once hired permanently.
DUTIES AND RESPONSIBILITIES:
Respond to telephone inquiries and complaints using standard scripts and procedures.
Gather information from the caller to properly resolve the situation.
Communicate appropriate options for resolution.
Investigates and resolves complaints.
Refers non-routine inquiries and complaints to senior level Call Center Representatives.
Uses a computer system to research inquiries and log customer calls.
REQUIRED SKILLS AND EXPERIENCE:
Employment offers will be contingent on successful drug testing and background investigation results.
High school diploma or GED.
Ability to Read and Write in English
Experience with Microsoft Word and Excel
BI-Lingual in Spanish A PLUS