Manager, Legal Network Support

This position has primary responsibility for the day-to-day leadership and performance of Level Legal's Affidavit Operations team. This position ensures affidavit requests are received, reviewed, executed, notarized, quality checked, tracked, and returned accurately, timely, and in accordance with established procedures, service levels, legal requirements, and operational controls.

The Manager is accountable for production performance, workload allocation, staffing and capacity, quality, turnaround time, inventory management, employee performance, and issue resolution. This position leads Team Leads, Affiants, and operational support staff while fostering a culture of accountability, collaboration, continuous improvement, and regulatory compliance.
The Manager reports to the Director of Legal Operations at Level Legal and is responsible for translating departmental priorities into daily execution. The position partners with Legal, Compliance, Technology, Analytics, Media Operations, Vendor Management, and Collection Vendor Support to resolve operational issues and improve the efficiency, quality, and scalability of Affidavit Operations.

**DUTIES AND RESPONSIBILITIES:**

**Operational Leadership**
- Lead the daily operation of the Affidavit Operations team, ensuring requests are processed accurately, timely, and in accordance with established procedures and service levels.
- Manage work allocation, staffing, coverage, capacity, and operational priorities based on volume, aging, urgency, and business needs.

**People Leadership and Development**
- Lead, coach, and develop Team Leads, Affiants, and operational support staff.
- Establish clear performance expectations and address productivity, quality, attendance, training, and performance concerns.

**Production and Performance Management**
- Monitor affidavit volumes, productivity, cycle times, aging, backlog, quality, holds, rework, and service-level performance.
- Use operational reporting to identify trends, bottlenecks, capacity concerns, and improvement opportunities, and provide regular updates to the Director of Legal Operations.

**Quality and Compliance**
- Ensure affidavit review, execution, notarization, quality control, tracking, and return activities follow approved procedures, documentation standards, and applicable requirements.
- Maintain audit readiness, monitor operational controls, and escalate potential legal, compliance, quality, or document-integrity concerns.

**Exception Management**
- Ensure affidavit holds, exceptions, rejections, and cancellations are accurately documented, tracked, escalated, and resolved.
- Partner with Legal, Compliance, Technology, Analytics, Media Operations, Vendor Management, and Collection Vendor Support to resolve issues affecting affidavit completion.

**Process Improvement and Change Management**
- Identify and implement opportunities to improve workflow, productivity, quality, turnaround time, and scalability.
- Support implementation and adoption of the Affidavit Portal, digital-review processes, automation, procedures, controls, and other departmental initiatives.
- Perform other duties and participate in special projects related to Affidavit Operations as assigned.