Program Specialist

Hourly starting salary $27.21

Make a Difference in Your Community

Help individuals and families access essential programs, build stability, and move toward self-sufficiency.

Are you passionate about helping individuals and families access the resources they need to thrive? Join our team as a Social Services Program Specialist and play a vital role in connecting community members with essential programs and services that improve lives.

In this rewarding position, you will work directly with community members to determine eligibility for a variety of assistance programs, provide guidance through complex application processes, and support individuals on their path toward stability, self-sufficiency, and employment. Every day brings an opportunity to make a meaningful impact in the lives of others.

What You'll Do

As a Social Services Program Specialist, you will serve as a trusted resource for individuals seeking assistance and support. Key responsibilities include:

Client Intake & Eligibility Services

• Conduct interviews in person, by phone, and online to assess client needs and eligibility.
• Guide applicants through program requirements and application processes.
• Verify documentation and review eligibility information for completeness and accuracy.
• Connect individuals and families with available social service programs and community resources.
• Identify emergency needs related to housing, food, healthcare, childcare, financial assistance, and other essential services.
• Make referrals to appropriate community organizations and support agencies.

Case Management & Program Administration

• Open, maintain, review, and close cases for programs such as:
• Temporary Assistance
• SNAP (Supplemental Nutrition Assistance Program)
• Medicaid
• Child Care Assistance
• NY Health Exchange Programs
• Calculate and authorize benefits based on program guidelines.
• Monitor ongoing eligibility and compliance with program regulations.
• Conduct recertifications and case reviews to ensure continued program eligibility.
• Identify and address potential overpayments, underpayments, or fraud concerns.

Employment & Self-Sufficiency Support

• Help recipients identify employment opportunities that align with their skills, interests, and experience.
• Assist with job searches, resume preparation, and interview readiness.
• Coordinate employment and training opportunities.
• Monitor progress toward employment and educational goals.
• Support clients in overcoming barriers to employment such as transportation or childcare challenges.

What We're Looking For

Successful candidates will possess:

• Strong communication and customer service skills.
• The ability to build trust and maintain positive relationships with diverse populations.
• Excellent organizational and problem-solving abilities.
• Attention to detail and sound judgment.
• The ability to analyze information and make accurate eligibility determinations.
• Experience using computer systems and technology to manage information and documentation.
• A commitment to serving the community with professionalism, integrity, and compassion.

Preferred Knowledge & Experience

Candidates with experience in any of the following areas are encouraged to apply:

• Social services or public assistance programs
• Benefits eligibility determination
• Claims examination or investigations
• Employment counseling or workforce development
• Customer service and case management
• Data collection, recordkeeping, or administrative support

Minimum Qualifications

Candidates must possess a high school diploma or equivalent and meet one of the following requirements:

• One year of experience in a New York State Social Services Department performing duties similar to this position; OR
• Two years of experience evaluating eligibility for benefits, assistance, insurance, unemployment, veterans programs, or similar services; OR
• Three years of experience involving interviewing, data collection, account keeping, or related administrative work; OR
• An equivalent combination of education and experience.

Education substitution: College coursework may substitute for experience on a year-for-year basis.

Special Requirement

Appointees must possess a valid New York State motor vehicle operator's license and maintain it throughout employment.

Why Join Us?

• Meaningful work that directly impacts your community.
• Opportunity to help individuals and families during critical life moments.
• Stable government employment with opportunities for professional growth.
• Collaborative team environment dedicated to public service.
• Variety of responsibilities that keep each day engaging and rewarding.

BE THE CONNECTION BETWEEN PEOPLE AND THE RESOURCES THEY NEED.

If you are compassionate, detail-oriented, and motivated to help others build a stronger future, we encourage you to apply today.

Salary/Compensation: $27.21 per hour