Mortgage Collections Representative

Pay: $22.05 per hour
Location: Harrisburg, PA
Schedule: Full-time, Monday–Friday, including one evening shift per week
Job Type: Temporary-to-hire | Approximately six months, with potential for permanent employment

Help Homeowners. Grow Your Financial Services Career.

Abel Personnel is hiring a Mortgage Collections Representative (Home Retention Representative I) for a respected housing finance organization in Harrisburg, PA.

If you have experience in collections, mortgage servicing, banking, or high-volume call center customer service, this opportunity allows you to apply your skills while helping homeowners address past-due mortgage payments.

Bilingual English/Spanish candidates are strongly encouraged to apply. Spanish proficiency and mortgage experience are preferred, but neither is required.

About the Position

You’ll work with homeowners whose FHA and non-FHA mortgage accounts are 15–60 days past due, helping them understand their account status and encouraging timely resolution.

This role combines early-stage mortgage collections, customer service, account research, and accurate documentation. Approximately 95% of the workday involves telephone communication, with a minimum of 160 inbound and outbound calls daily.

Successful candidates communicate with empathy, remain composed during challenging conversations, and work effectively toward established service and productivity goals.

What You’ll Do

• Make outbound calls and answer inbound calls through designated borrower telephone queues.
• Contact homeowners regarding mortgage accounts that are 15–60 days delinquent.
• Explain account information clearly and encourage borrowers to address past-due payments.
• Handle sensitive financial conversations with patience, professionalism, and respect.
• Document borrower interactions, collection activity, and follow-up information in the mortgage servicing system.
• Update borrower contact information and maintain accurate account records.
• Send letters and emails encouraging borrowers to contact the servicing department.
• Monitor the collections voicemail box and return calls promptly.
• Review and work accounts involving returned payments or non-sufficient funds (NSF).
• Research borrower telephone numbers and addresses using approved online resources.
• Collaborate with colleagues to meet department quality, accuracy, and productivity standards.

What You Bring

• Strong telephone communication, active listening, and customer service skills.
• Comfort managing a high volume of calls and spending most of the workday on the telephone.
• Ability to remain professional when discussing sensitive financial concerns.
• Strong computer proficiency, accurate data entry, and confidence navigating multiple systems.
• Attention to detail when documenting conversations and updating customer accounts.
• Organization, follow-through, and the ability to manage competing priorities.
• Dependability and the ability to work independently while contributing to team goals.
• Availability for a full-time Monday–Friday schedule, including one weekly evening shift.

Preferred Qualifications

• Bilingual English/Spanish communication skills.
• One to three years of relevant experience in collections, mortgage servicing, banking, financial services, customer service, or call center operations.
• Basic knowledge of mortgage loans, FHA loans, loan servicing, or delinquent account management.
• Experience documenting customer interactions in a CRM, servicing, or account management system.

Transferable experience is welcome. Your background may include credit card servicing, consumer lending, payment processing, insurance billing, accounts receivable, or customer account resolution.

Pay & Schedule

• Hourly pay: $22.05
• Workweek: Full-time, Monday–Friday
• Evening requirement: One shift per week from 10:30 a.m.–7:00 p.m., scheduled Monday through Thursday
• Location: Harrisburg, PA
• Assignment: Approximately six months, with potential for permanent employment based on performance and organizational needs

Why Consider This Opportunity?

• Meaningful work: Help homeowners understand and address their mortgage account concerns.
• Career-building experience: Develop skills in mortgage servicing, financial services, and customer account management.
• Long-term potential: Demonstrate your abilities in an assignment with the possibility of permanent employment.
• Recruiting support: Receive clear communication and guidance from Abel Personnel throughout the hiring process.

Apply Today

Apply through ZipRecruiter with your updated resume. Highlight your customer service or collections responsibilities, typical daily call volume, financial services experience, and Spanish-language proficiency, if applicable.

Qualified applicants will be contacted to discuss their experience and next steps, which may include an in-person interview with the hiring team.

Abel Personnel — Connecting People with Opportunity.

Abel Personnel is an equal opportunity employer.

A trusted family-owned company since 1969, we are one of Central Pennsylvania's oldest and most respected recruitment firms. Based in Harrisburg, we offer flexible staffing, placement, and recruitment services across diverse industries. Our personalized approach ensures the best match for both clients and candidates.

Working with our staffing firm means you’ll enjoy several benefits: our services are completely free for candidates, and you gain access to exclusive opportunities that may not be publicly advertised. Our experienced recruiters work directly with hiring managers, ensuring your qualifications are seen by decision-makers. We also provide personalized resume recommendations, helping you stand out and showcase your skills effectively. From interview preparation to offer negotiations, we guide you through every step of the hiring process, saving you time and effort.

We are proud to be an equal opportunity employer, committed to providing fair and inclusive employment opportunities for all. This policy covers every aspect of employment, from recruitment and hiring to training and advancement, ensuring a workplace that values diversity and equity. Let us help you find your next great opportunity—start your journey with us today!