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Call Center Operations Technician Brooklyn, NY

Drubridge LLC
New York, NY, USA
Sep 12, 2026

Job Description

We are seeking a Call Center Operations Technician to join our team. You will be part of a broader team providing call center operations and technical support for the City of New York E911 system. We are looking for a dynamic and driven individual to join a team of technical professionals dedicated to supporting the emergency and public safety operations for the City of New York E911 system. The candidate must possess strong written and verbal communications skills along with a solid understanding of more advanced IT networking and operations. Two years of industry experience is required. The Call Center Technician will provide Tier 1 / Tier 2 technical support and perform diagnostic services on the broader E911 system. The Call Center Technician will be responsible for troubleshooting and documenting incoming system diagnostics and trouble calls from the system users.

The candidate must live within close proximity of New York City and downtown Brooklyn.

Required Qualifications:

Minimum 2 years networking and IT technical experience
Call center / NOC experience a plus
Experience with workflow software like ServiceNow
Ability to prioritize and multitask
Excellent written and verbal communication skills
Strong IT skills
Strong attention to detail
Strong organizational skills
Must be able to work night and/or day shifts
Must be able to pass a background check
Must have clean drivers license
Must be able to pass a drug test

Education:

Minimum high school diploma
Technical school education
Associates or bachelors degree a plus
Networking certifications

\nCompany Description

Specifically, you will be part of the team working to deploy the voice and data networks for the City of New York Police department, City of New York Fire Department and the NYC Department of Information and Telecommunications (DoITT). These systems are used on a daily basis by Public Safety agencies to provide critical voice and data applications in life and death situations.

Drubridge LLC is a certified NYC MWBE company

Drubridge LLC is an equal opportunity employer.

Drubridge LLC is a Veteran friendly company.

Company Description

Drubridge LLC is a project management and Telecommunications firm located in the NYC metropolitan area. Our focus is Public Safety Communications. Our clients include Police and Fire Departments and other state, local and federal agencies. You will be working on cutting edge network technology employed by federal and state government agencies. \r\n\r\nSpecifically, you will be part of the team working to deploy the voice and data networks for the City of New York Police department, City of New York Fire Department and the NYC Department of Information and Telecommunications (DoITT). These systems are used on a daily basis by Public Safety agencies to provide critical voice and data applications in life and death situations.\r\n\r\nDrubridge LLC is a certified NYC MWBE company \r\n\r\nDrubridge LLC is an equal opportunity employer.\r\n\r\nDrubridge LLC is a Veteran friendly company.