Drubridge LLC

Job Description Job Description We are seeking a Call Center Operations Technician to join our team. You will be part of a broader team providing call center operations and technical support for the City of New York E911 system. We are looking for a dynamic and driven individual to join a team of technical professionals dedicated to supporting the emergency and public safety operations for the City of New York E911 system. The candidate must possess strong written and verbal communications skills along with a solid understanding of more advanced IT networking and operations. Two years of industry experience is required. The Call Center Technician will provide Tier 1 / Tier 2 technical support and perform diagnostic services on the broader E911 system. The Call Center Technician will be responsible for troubleshooting and documenting incoming system diagnostics and trouble calls from the system users. The candidate must live within close proximity of New York City and...