Service Coach (Bubba's 33 - Harrell/Lilly Markets - Indiana, Iowa, Kentucky, Michigan, Ohio, & Tennessee)

Ready to Love Your Job?

Bubba's 33, part of the Texas Roadhouse brand family, is looking for a legendary Service Coach to join our Support Center team. If you’re ready to bring your energy, partnership, and heart to a place where fun meets purpose, you’ve come to the right place. Come see why our Roadies love their jobs!

Position Summary

The Service Coach partners with the Managing Partners, Store Managers, Training Coordinators, Regional Service Coaches and Market Partners to support Legendary Service, Training and People Development in each of their markets

Position Requirements

Based in Indiana, Kentucky or Tennessee

Amount of Travel Required: 80%

Work Schedule: Variety of days/times. 5 days a week, 50% before restaurant opens & 50% during restaurant’s operating hours

Essential Functions

People Development

• Develops Managers:

• Coaches and supports Leader at the Door and Leader at To-Go

• Coaches Service Managers on opening and shift routines

• Coaches Service Managers on proper scheduling, team sheet and staffing pars

• Partners with Service Managers, Assistant Managers, Key Hourlies, Training Coordinators to support and develop legendary service, training, and people development.

• Coaches Service Manager on driving sales through Service with Heart, building regulars and partnering with the stores Local Store Marketer

• Partners with Managing Partner and Market Partner to set development and sales goals for Service Manager

• Partners with Service Manager to ensure passion, partnership, integrity and fun w/purpose are executed on each shift

• Collaborates with a team to develop the curriculum and planning of Mission Statement Universities (MSUs) and Service/Kitchen Manager Universities (SMU/KMUs).

• Coaches and provides training for all stores to help implement new technology tools to enhance the performance and efficiency of stores.

• Creates, facilitates, and teaches training workshops for LAD, LATG, MIT training, and other hourly functions.

• Training Coordinator (TCs) Development:

• Partners with store managers to develop Back-of-House and Front-of-House Training Coordinators

• Teaches and supports both Back-of-House and Front-of-House training systems

• Teaches and role models the Texas Roadhouse’s method of training; Tell, Show, Do, and Review

• Drives the Champs program in Back-of-House and Front-of-House

• Assists with the development and training of teams to teach the Texas Roadhouse Train the Trainer class

• Set quarterly goals with TCs that align with the Management team’s goals

• Partner with Service Manager and Kitchen Manager on planning and facilitating quarterly trainer meetings and outings.

New Store Openings

• Partners with store managers to develop new store opening coordinators and trainers

• Leads and coordinates new restaurant openings (i.e. project plans, timelines, staffing, etc.)

• Interviews and hires all opening trainers and compiles training team for all new store openings

• Supports opening management teams in their preparation for the opening, during and after the opening process

• Conducts evaluations of opening trainer staff

• Cross-trains opening trainers and oversees their development

Training Centers

• Assists in the selection and development of each Market Partner’s Training Center

• Conduct training center validations

• Partner management team, Front-of-House and Back-of-House training coordinators, trainers and Managers in Training (MIT’s) on their development in the training center

• Works with the Training Center’s management teams to validate all facets of operations are being taught

• Validate that the Manager in Training’s (MIT) schedules fulfill current training guidelines

• Partner with Training Center during MIT orientation

• Coaches all Training Center Managers to ensure they understand the proper use and execution of the Manager in Training (MIT) workbook

Other Responsibilities

• Partners with Service Manager and Kitchen Manager on planning and facilitating quarterly trainer meetings and outings, content for conference calls and round tables.

• Creates, facilitates, and teaches training workshops for LAD, LATG, MIT training, and other hourly functions.

• Coaches and provides training for all stores to help implement new technology tools to enhance the performance and efficiency of stores.

• Support Host systems

• Role Model and train Texas Roadhouse’s Operational Goals, Kent’s Top Ten and Mission Statement

• Assist Market Partners with the selection of Service Manager of the quarter

• Assist with alcohol training and compliance for all stores

• Ensure proper sanitation and safety guidelines are met and adhered to in all stores

• Partners with the People Department to educate all managers, keys and MIT’s on how to properly interview, select and conduct reference checks on legendary applicants

• Lead and participate in conference calls.

• Leader of culture and fun through the training and development of Texas Roadhouse.

• Regularly monitors and manages budget to ensure it remains on track.

• Bridge support between support center and field.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Position Qualifications

Education:

• High school diploma or GED required, Associate’s or Bachelor’s degree preferred

Experience:

• Minimum 2 or more years of restaurant management experience preferred.

Computer Skills:

• All Microsoft programs

Certificates and Licenses:

• Serve Safe Certified. Must have a valid driver’s license with a good driving record. Must have proper vehicle insurance coverage that is maintained.

Other Skills:

• Excellent understanding of the role and job description of a Service Manager, Key Hourly, and Training Coordinator.

• Must be organized, detail oriented, and self-motivated.

• Flexibility with partnerships and schedules.

• Good communication and listening skills are a must.

• Excellent understanding of our culture and core values.
  

Why You'll Love Your Job:

As our founder Kent Taylor said, “We’re a people-first company that just happens to serve steaks.” We believe in taking care of the whole Roadie: from professional development opportunities to a robust benefits package. Our culture is just one reason why many of our leaders started as servers, managers, and line cooks, and have grown Legendary careers with us. Here’s a taste of what we offer:

• Best-in-class benefits including medical, dental, vision, and 100% paid maternity leave

• Generous time off including vacation, parental, donor, and bereavement leave

• Wellness perks like gym discounts and wellness challenges

• Financial support with 401(k), tuition reimbursement, stock units, and holiday bonuses

• Delicious discounts at Texas Roadhouse, Bubba's 33, and Jaggers

Support Center employees who meet benefit eligibility receive a comprehensive total rewards package starting on the first day of the month after 31 days of employment.

This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.