Front Desk Coordinator

We are a busy, multi-location outpatient Hematology and Oncology practice seeking a professional, dependable, and detail-oriented Front Desk Coordinator to join our team. We are committed to providing compassionate, high-quality care to our patients, and we are looking for an individual who takes pride in creating a welcoming, organized, and efficient office environment.

The ideal candidate will have excellent communication and customer service skills, strong organizational abilities, and the ability to manage multiple responsibilities in a fast-paced medical office setting.

Job Responsibilities

Responsibilities include, but are not limited to:

• Greet patients in a professional, friendly, and compassionate manner.

• Verify patient insurance eligibility and benefits and update insurance information as needed.

• Collect patient copayments, outstanding balances, and other applicable payments at the time of service, ensuring accurate payment processing and documentation.

• Schedule follow-up appointments and assist with patient scheduling needs.

• Answer incoming telephone calls, direct calls appropriately, and relay accurate and complete messages.

• Process medical records requests in accordance with office procedures and HIPAA privacy requirements.

• Scan, upload, and accurately index documents into the EHP system.

• Monitor, review, and sort incoming electronic faxes (e-faxes), ensuring documents are routed to the appropriate staff members.

• Create, assign, and route electronic tasks to the appropriate clinical or administrative team members.

• Assist patients with completing forms and other necessary documentation.

• Monitor office supplies and communicate supply needs to management.

• Maintain organized patient records and support efficient front desk operations.

• Follow established office policies and procedures while maintaining patient confidentiality.

• Provide front desk coverage across designated office locations as needed.

• Perform other administrative duties as assigned.

Qualifications

• Previous medical front desk or medical office experience preferred.

• Excellent verbal and written communication skills.

• Strong organizational skills and attention to detail.

• Ability to multitask, prioritize responsibilities, and work independently.

• Professional, courteous, and compassionate approach to patient interactions.

• Basic computer proficiency and the ability to learn electronic medical record and practice management systems.

• Ability to maintain confidentiality and handle sensitive patient information appropriately.

• Dependable, flexible, and willing to travel between office locations as needed.

• Strong teamwork skills and a commitment to providing excellent patient service.

Work Schedule & Locations

This is a full-time position requiring 40 hours per week. The regular workweek will be divided between our Center City Philadelphia and Bala Cynwyd offices. Occasional coverage at our Glen Mills and King of Prussia locations will be required to accommodate staff vacations and other coverage needs.

Candidates must be comfortable working at multiple locations and adapting to the needs of a busy medical practice.

Salary/Compensation: $22.00 - $24.00 per hour