Credit and Collection Manager

Portfolio Management

Conduct high-volume outbound calls and manage inbound inquiries regarding past-due auto loans throughout the day. 

In-Person Account Service: Greet walk in customers professionally, process payments and issue receipts, and address account status inquiries.

Negotiation & Arrangements

Evaluate customer financial situations to establish firm, realistic payment arrangements and resolve delinquencies before default.

Skip Tracing& Account research 

Utilize skip tracing tools, software and public records to locate updated contact information for hard reach borrowers.

De-escalation & Policy Compliance 

Maintain strict professionalism, firm boundaries, and strong deescalation skills during challenging conversations while adhering to all state and federal collection guidelines.

Record Keeping: Document all account notes call logs, promises to pay, and transaction histories accurately within our management software.

Full-time (40 hours/week, 5 Days/Week) 

Saturday rotation requires 2 Saturdays a month with a guaranteed weekday off on weeks working a Saturday.

Ability to work with employees to obtain team bonus and share responsibilities required.

Salary/Compensation: $50,000 - $65,000 per year