Job Description
Service Engineering Manager - Wittur USA, Inc. - Twinsburg
Ohio,
Wittur USA, Inc. seeks to employ a Service Engineering Manager at its Twinsburg, Ohio office. To apply, email your resume to Roy.Shaffer@wittur.com.
Key Job Responsibilities:
Leads and coordinates engineering projects by defining technical objectives, and identifying design needs related to component geometry, installation constraints, dimensional tolerances, and material specifications.
Provides advanced technical support to customers by conducting root cause analyses of mechanical and electrical elevator components, identifying failures due to engineering design, manufacturing defects, and installation errors.
Inspects manufactured components to ensure material conformity and readiness for installation, including but not limited to verification of steel grades, paint specifications, and results from non-destructive testing methods.
Executes on-site technical interventions and communicates improvement data to the Research & Development team to support product innovation and iterative design improvements.
70% travel to unanticipated customer sites located within North America for business meetings and to provide client service.
Minimum Requirements:
Bachelor's of Science in Mechanical Engineering
48 months of experience in technical support of electro-mechanical products, such as Mechanical Engineering Technologists and Technicians
36 months of experience in technical support within the elevator industry
Proficiency in mechanical and electronic systems, including practical application in troubleshooting and system integration
Experience working with multi-national companies in an international environment
Ability to read, interpret, and apply industry standards and customer-provided documentation, including written instructions, technical drawings, and verbal communications
Proficiency in Microsoft Office Suite with experience in ERP systems for data management, reporting, and workflow coordination
Experience working within 2D and 3D modeling environments, specifically for design validation, conversion, and technical documentation
