Gift Card Program Manager

Ready to Love Your Job?   

Texas Roadhouse is looking for legendary, passionate Roadies to join our Support Center team in Louisville, KY. If you’re ready to bring your energy, partnership, and heart to a place where fun meets purpose, you’ve come to the right place. Come see why our Roadies love their jobs!   

Why This Role Rocks
The Gift Card Program Manager owns one of the most visible and high‑impact programs across the Texas Roadhouse family of brands. In this role, you’ll lead the end‑to‑end gift card lifecycle — from in‑restaurant and digital to third‑party and B2B channels — ensuring a seamless Guest experience while driving profitable growth and maintaining strong compliance and controls.
You’ll work cross‑functionally with Marketing, Finance, Legal, Procurement, and external partners, blending strategy, analytics, creativity, and operational excellence. If you enjoy owning a program, influencing across teams, and seeing your work directly impact Guests and sales, this role delivers.

*This position will be on-site at the Texas Roadhouse Support Center located in Louisville, Kentucky. Remote option may be available for those who do not reside in the Louisville area.

What’s On Your Plate

• Own the full gift card program lifecycle across physical cards, eGifts, third‑party, and B2B channels

• Ensure compliance with all gift card regulations, terms & conditions, digital guidelines, and training requirements

• Manage vendor, processing, fulfillment, and third‑party distribution partners

• Build and execute annual and seasonal gift card marketing calendars (holiday, promotions, and partnerships)

• Lead creative efforts for physical card designs, eGifts, LSM materials, and digital assets

• Identify and implement enhancements that improve conversion, reduce friction, and drive incremental sales

• Evaluate and onboard new channels and partnerships

• Act as the Marketing liaison to Finance on sales, redemption, liability, breakage, fraud trends, and reporting

• Support forecasting, budgeting, monthly reporting, and audit needs for Armadillo, Inc.

• Stay current on gift card and payments industry trends

• Support cross‑functional initiatives such as mobile app, loyalty, and promotional testing

• Contribute to broader Marketing projects as needed

Your Recipe for Success

• Bachelor’s degree preferred in Business, Marketing, Finance, Communications, or related field

• 5+ years of experience in gift cards, prepaid products, payments, loyalty, or retail/hospitality program management

• Proven vendor and partner management experience

• Strong analytical skills with the ability to turn data into insights and recommendations

• Excellent written, verbal, and presentation skills

• Ability to work cross‑functionally with multiple teams and leadership levels

• Highly organized, process‑driven, and comfortable managing multiple workstreams

• Proficiency in Microsoft Excel, PowerPoint, and Word

Why You'll Love Your Job    

As our founder Kent Taylor said, “We’re a people-first company that just happens to serve steaks.” We believe in taking care of the whole Roadie: from professional development opportunities to a robust benefits package. Our culture is just one reason why many of our leaders started as servers, managers, and line cooks, and have grown Legendary careers with us. Here’s a taste of what we offer:  

• Best-in-class benefits including medical, dental, vision, and 100% paid maternity leave  

• Generous time off including vacation, parental, donor, and bereavement leave  

• Wellness perks like on-site personal trainers, massages, a full gym, and a registered nurse  

• Convenience services like car detailing, dry cleaning, and even spray tans  

• Financial support with 401(k), tuition reimbursement, stock units, and holiday bonuses  

• Delicious perks from Willie’s Joynt—our full-service café serving up legendary meals  

Support Center employees who meet benefit eligibility receive a comprehensive total rewards package starting the first day of the month after 31 days of employment.   

This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.  

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.