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IT Support and Business Applications Administrator

Citizens Savings & Loan
Chattanooga, TN, USA
Mar 26, 2026

Job Description

The IT Support and Business Applications Administrator is primarily responsible for the management, maintenance, and support of the Company’s IT equipment, systems, and the company’s business applications.

This role includes the management of the company’s email service, communication systems, and working with software application vendors. The company has a third-party IT vendor that provides higher level IT support as needed.

This is an in-office position with the ability to work remotely when needed outside of normal business hours. The occasional needs to work outside of normal business hours are typically related to software installation and updates, systems or network maintenance issues, or to test disaster recovery procedures.

Primary Responsibilities

· Provides daily IT support to branch and Home Office staff - helpdesk, troubling shooting and software support

· Assist with the management of business applications, including loan management software (LMS) systems, and access to vendor’s online databases.

· Assist with monitoring data security and compliance with relevant financial regulations

· Assist management to maximize productivity of the company through the proper use of computer applications.

· Work with application vendors to resolve application issues, the timely transfer of data to service providers, and to ensure compliance to all performance standards

· Work with management team to develop and implement IT policies, procedures, and best practices.

· Lead small-scale technology projects including software implementation, system integrations, and infrastructure upgrade.

· Coordinate with third-party vendors and service providers for outsourced IT services and software

· Train and support staff on IT tools and cybersecurity awareness

Skills & Requirements

· A working knowledge of personal computers, printers, scanner, networks, VPNs, and cybersecurity. Extensive knowledge of computer networking, its installation and administration are not required. An independent IT contractor is retained for more advanced technical network and PC issues.

· Ability to identify and resolve hardware and application program problems.

· Proficiency with installation and management of Microsoft applications (i.e. Windows, Outlook, Office 365) and Adobe Acrobat.

· Knowledge and experience with consumer finance applications is preferred but not required.

· Good verbal and written communications skills

· Strong prioritization and organization skills

Company Description

Citizens Savings & Loan Corporation is one of Tennessee's oldest consumer finance companies with offices in the Eastern and Central Tennessee markets as well as North Georgia. Citizens began on November 24, 1917 as a general loan and savings company. While the savings and loan name has been retained for over 100 years, Citizens is not a savings and loan as they are known today. Citizens is a consumer finance company specializing in personal loans.
Citizens was opened by local citizens in 1917 to serve the loan needs of people who have limited access to bank credit. Citizens primarily makes secured and unsecured loans to individuals with less than perfect credit or collateral for personal, family or household purposes. Automobiles and personal property are all acceptable as collateral for secured loans. Citizens also purchases retail installment sales contracts from various retail merchants.

Over the years, we have changed as we have expanded our loan services to better serve your needs. We've added technology that makes loan approvals faster and easier; you can even use our convenient online portal from almost any electronic device! We've also opened new locations to make it easier for you to do business with us.

But in some very important ways, Citizens is just the way it was in 1917. Citizens is still independently owned and operated and we intend to stay that way. At each office, you'll deal with local, experienced, and qualified people who are eager to help you with your loan request. Loan approvals are made by people who know you and the community. Most loan decisions are made by the branch manager and there is no waiting for an out of state person to approve your loan. At Citizens you'll receive the personal attention and service you deserve!

For over 100 years, lending money to help hard-working people improve their quality of life has been our only business. We have earned the trust of generations of area people through our commitment to provide fair, dependable, and reliable service before and after the loan is made.

Company Description

Citizens Savings & Loan Corporation is one of Tennessee's oldest consumer finance companies with offices in the Eastern and Central Tennessee markets as well as North Georgia. Citizens began on November 24, 1917 as a general loan and savings company. While the savings and loan name has been retained for over 100 years, Citizens is not a savings and loan as they are known today. Citizens is a consumer finance company specializing in personal loans. \r\nCitizens was opened by local citizens in 1917 to serve the loan needs of people who have limited access to bank credit. Citizens primarily makes secured and unsecured loans to individuals with less than perfect credit or collateral for personal, family or household purposes. Automobiles and personal property are all acceptable as collateral for secured loans. Citizens also purchases retail installment sales contracts from various retail merchants.\r\n\r\nOver the years, we have changed as we have expanded our loan services to better serve your needs. We've added technology that makes loan approvals faster and easier; you can even use our convenient online portal from almost any electronic device! We've also opened new locations to make it easier for you to do business with us.\r\n\r\nBut in some very important ways, Citizens is just the way it was in 1917. Citizens is still independently owned and operated and we intend to stay that way. At each office, you'll deal with local, experienced, and qualified people who are eager to help you with your loan request. Loan approvals are made by people who know you and the community. Most loan decisions are made by the branch manager and there is no waiting for an out of state person to approve your loan. At Citizens you'll receive the personal attention and service you deserve!\r\n\r\nFor over 100 years, lending money to help hard-working people improve their quality of life has been our only business. We have earned the trust of generations of area people through our commitment to provide fair, dependable, and reliable service before and after the loan is made.