Manager Support Services

As our Manager Support Services, you’ll be the driving force behind the daily operations of our Support Center properties. This role blends hands‑on facility upkeep with strategic planning, vendor management, and team leadership. You’ll oversee repairs, maintenance, mail services, and property operations while helping shape the standards, processes, and improvements that keep our spaces running at their best. If you thrive in a fast‑paced environment where no two days look the same—and you love developing people and systems—this is your opportunity to make a major impact.

*This is an on-site position based at our Support Center located in Louisville, Kentucky

What's On Your Plate

• Lead, schedule, and manage Support Services staff for daily maintenance and repairs across the Support Center, Willie’s Joynt, and the Test Kitchen.

• Prioritize organizational needs, work orders, and facility‑related requests.

• Oversee and monitor custodial contracts for the Support Center and Willie’s Joynt.

• Ensure compliance with relevant codes, laws, regulations, and property management standards.

• Manage vendor relationships and oversee contracts for external maintenance services.

• Assist in developing policies, procedures, and best practices for building and property maintenance.

• Coordinate facility projects with internal teams, contractors, consultants, and outside agencies.

• Troubleshoot and resolve construction‑related issues, disputes, and compliance matters.

• Oversee procurement of equipment, supplies, and materials.

• Manage maintenance and oversight of company‑owned and leased vehicles.

• Assist with budgeting and ongoing financial management for Support Services.

• Prepare reports, correspondence, purchase orders, budget documents, records, and presentations.

• Review and interpret construction drawings, blueprints, codes, and technical specifications.

• Hire, schedule, and manage performance for the facilities and mailroom team (currently 4 full‑time team members).

• Coach and develop team members to support continued growth and operational excellence.

• Serve as backup for the Senior Support Services Manager when needed.

• Support company‑wide events as requested.

Your Recipe for Success

• Associate’s degree or bachelor’s degree preferred (equivalent experience accepted).

• 5–10 years of related experience in facilities, property maintenance, or a similar field.

• Proficiency in Word, Outlook, and Excel.

• Strong leadership and team‑development skills.

• Ability to interpret blueprints, construction drawings, and technical specifications.

• Excellent organizational, planning, and problem‑solving abilities.

• Skilled in vendor management, contract oversight, and project coordination.

• Strong communication and documentation skills.

Why You'll Love Your Job:    

As our founder Kent Taylor said, “We’re a people-first company that just happens to serve steaks.” We believe in taking care of the whole Roadie: from professional development opportunities to a robust benefits package. Our culture is just one reason why many of our leaders started as servers, managers, and line cooks, and have grown Legendary careers with us. Here’s a taste of what we offer:  

• Best-in-class benefits including medical, dental, vision, and 100% paid maternity leave  

• Generous time off including vacation, parental, donor, and bereavement leave  

• Wellness perks like on-site personal trainers, massages, a full gym, and a registered nurse  

• Convenience services like car detailing, dry cleaning, and even spray tans  

• Financial support with 401(k), tuition reimbursement, stock units, and holiday bonuses  

• Delicious perks from Willie’s Joynt—our full-service café serving up legendary meals  

Support Center employees who meet benefit eligibility receive a comprehensive total rewards package starting the first day of the month after 31 days of employment.   

This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.