Western Union, LLC
Denver, CO
Production Support Architect (Western Union, LLC, Denver, CO) Support IT strategic initiatives across applications and infrastructure by assisting with planning and execution activities aligned to project objectives. Assist in the coordination of vendor-managed services (L2 support), including helping document service expectations and tracking SLA-related requirements. Track service performance against SLA targets, help identify areas for improvement, and support preparation of service performance updates and reports. Support project related incident and issue resolution activities by coordinating cross functional teams, tracking risks and impacts to project timelines, and assisting with documenting root cause findings and follow up action items. Coordinate with L2 support teams to gather root cause analysis inputs relevant to project deliverables and timelines and support the preparation and communication of status updates to project stakeholders. Assist with problem management...