DFT Communications
Fredonia, NY, USA
JOIN OUR TEAM! DFT Communications is looking for a qualified individual to fill the following open position: * Customer Experience Manager (CXM) We are seeking a strategic and passionate Customer Experience Manager (CXM) to lead initiatives that elevate customer satisfaction, loyalty, and engagement. The ideal candidate will be a dynamic leader with a strong background in customer service operations, data analysis, and cross-functional collaboration. This role is pivotal in shaping and executing customer experience strategies that drive business growth and brand advocacy. Key Responsibilities: 1. Customer Experience Strategy Development -Design and implement customer journey strategies across all touchpoints. -Ensure consistent, personalized experiences using CXM and CRM tools. 2. Customer Feedback Analysis -Collect and interpret customer feedback via surveys, NPS, and direct interactions. -Identify trends and pain points to inform strategic improvements. 3....