Hilton Grand Vacations (HGV) Orlando, FL, USA
Apr 25, 2019
Job Description What will I be doing? Provide superior sales and customer service skills to marketing package customers to enhance guest experience, maximize package usage and increase new owner growth. As a Reservations Sales Agent ?you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards: Give the best guest experience that falls in line with our Mission, Vision and Values. Call package holders to book travel dates, verify details, answer questions and follow up as needed. Meet performance standards for department metrics Sales skills required for the reselling and saving of packages Collecting of additional monies and fees associated with package Maintain a positive attitude when interacting with Hilton Grand Vacation customers, coworkers, and managers. Able to excel in a fast pace and loud environment Efficient in using multiple computer systems Ensure the privacy and security of confidential information about our guest and company Keeping accurate log of reservations on a spreadsheet Transfer guests to our different Transfer Partners Team Member is responsible for any other duties as assigned by management based on business needs. Qualifications What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company?s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience: Must have excellent written and verbal communication skills. Multi-taking skills. Must possess basic data entry and word processing skills. Proven ability to upsell. Must have conflict resolution experience. High School Diploma required. Positive Attitude, Team Player, Goal Oriented. Prompt and regular attendance is required. PM shift: Monday through Thursday from 2:30 pm to 11:00 pm. Friday from 12:30 pm to 9:00 pm. Saturdays and select holidays outside of your scheduled shift may be required based on Call Center needs. Preferred candidates will have no more than 3 jobs in the last 2 years.