Job Description
Ready to Love Your Job?
Texas Roadhouse is looking for legendary, passionate Roadies to join our Support Center team in Louisville, KY. If you’re ready to bring your energy, partnership, and heart to a place where fun meets purpose, you’ve come to the right place. Come see why our Roadies love their jobs!
Why This Role Rocks
Do you love helping people and keeping things running smoothly behind the scenes? As a Travel Coordinator, you'll be the go-to travel expert for Roadies across Texas Roadhouse, Bubba's 33, and Jaggers. From booking flights and hotels to supporting large company events, you'll play a key role in ensuring our teams get where they need to be seamlessly. If you're organized, customer-focused, and thrive in a fast-paced environment, this could be the perfect opportunity for you!
*This is an on-site position working a hybrid schedule (minimum 3 days in the office weekly) at the Texas Roadhouse Support Center in Louisville, Kentucky
Your Recipe for Success
High School Diploma or GED required
Previous travel booking, hospitality, restaurant, or customer service experience is a plus
Strong attention to detail and excellent organizational skills
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Outstanding communication and problem-solving skills
Comfortable using Microsoft Office applications, including Excel, Outlook, and Word
Experience with Concur, Worldspan GDS, or other travel booking systems is helpful, but we'll provide training for the right candidate
A passion for helping others and delivering an exceptional customer experience
What's On Your Plate
Coordinate and book individual travel arrangements, including air, hotel, and rental cars
Assist Roadies with urgent travel needs, itinerary changes, and travel-related questions
Process travel requests through phone, email, and ServiceNow
Support and troubleshoot Concur booking issues
Coordinate group travel for meetings and events, including transportation, lodging, and attendee registrations
Partner with Event Planners and hotel partners to manage room blocks, meeting spaces, payments, and event logistics
Maintain accurate travel records, registrations, and documentation
Manage hotel authorizations, travel credits, reward points, and company travel resources
Coordinate specialty travel needs such as refrigerated truck rentals for restaurant operations
Collaborate with internal departments to ensure travel expenses are coded accurately
Provide exceptional customer service while supporting Roadies across the organization
Why You'll Love Your Job
As our founder Kent Taylor said, “We’re a people-first company that just happens to serve steaks.” We believe in taking care of the whole Roadie: from professional development opportunities to a robust benefits package. Our culture is just one reason why many of our leaders started as servers, managers, and line cooks, and have grown Legendary careers with us. Here’s a taste of what we offer:
Best-in-class benefits including medical, dental, vision, and 100% paid maternity leave
Generous time off including vacation, parental, donor, and bereavement leave
Wellness perks like on-site personal trainers, massages, a full gym, and a registered nurse
Convenience services like car detailing, dry cleaning, and even spray tans
Financial support with 401(k), tuition reimbursement, stock units, and holiday bonuses
Delicious perks from Willie’s Joynt-our full-service cafe serving up legendary meals
Support Center employees who meet benefit eligibility receive a comprehensive total rewards package starting the first day of the month after 31 days of employment.
This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.
Texas Roadhouse was founded in 1993 with the mission of providing Legendary Food and Legendary Service.
In our restaurants and at our Support Center, we are committed to our shared Core Values of Passion, Partnership, Integrity, and Fun with Purpose. These Core Values form the foundation of who we are as a company and how we interact with respect, appreciation, and fairness towards one another every day.
We are steadfast in providing Legendary Opportunity for our Roadies. Our company is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, age, gender, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally–protected status.
We are also proud of our open-door culture, where Roadies can raise concerns to anyone – from their immediate Manager to the Leadership Team. It’s important that Roadies have a voice and can be heard. We don’t want to just know what is going right, but we also want to address questions, concerns, and find out what we can do better.
As our company continues to grow, we are proud to welcome guests, business and community relationships, and our Roadies from all walks of life to join our family!
At Texas Roadhouse, diversity, inclusion, and opportunity are a big part of our culture. We invite you to join us and share in our commitment to being one of the best employers in town.
