Job Description
Ready to Love Your Job?
Texas Roadhouse is looking for legendary, passionate Roadies to join our Support Center team in Louisville, KY. If you’re ready to bring your energy, partnership, and heart to a place where fun meets purpose, you’ve come to the right place. Come see why our Roadies love their jobs!
Why This Role Rocks
If you’re someone who loves solving tech puzzles and helping people, this role is your sweet spot. As a Store Support Analyst, you’ll be the friendly voice on the other end of the line-guiding our teams through technical hiccups and keeping things running smoothly. From troubleshooting issues to supporting system rollouts, you’ll play a key role in making sure our restaurants stay up, running, and ready to serve up legendary experiences.
What’s On Your Plate
Answer incoming support calls and provide top-notch customer service
Diagnose technical issues and walk users through solutions with clarity and confidence
Log, track, and manage tickets using service desk software
Support system rollouts and help implement updates across locations
Assist with installing and setting up new IT equipment
Juggle multiple issues at once while keeping everything organized and documented
Your Recipe for Success
Bachelor’s degree in Computer Science, Information Technology, or related field (preferred)
1+ year of IT experience (preferred)
1+ year of customer service experience (preferred)
Experience with POS systems (restaurant experience is a plus!)
Familiarity with Microsoft OS and Microsoft 365
Knowledge of computer hardware and troubleshooting
Experience with Aloha Manager / MenuLink systems (a bonus!)
ITIL certification (nice to have)
Ability to work nights, weekends, and overtime as needed
If you’re ready to bring your tech skills to a fast-paced, people-first environment-we’d love to have you on the team!
Why You'll Love Your Job
As our founder Kent Taylor said, “We’re a people-first company that just happens to serve steaks.” We believe in taking care of the whole Roadie: from professional development opportunities to a robust benefits package. Our culture is just one reason why many of our leaders started as servers, managers, and line cooks, and have grown Legendary careers with us. Here’s a taste of what we offer:
Best-in-class benefits including medical, dental, vision, and 100% paid maternity leave
Generous time off including vacation, parental, donor, and bereavement leave
Wellness perks like on-site personal trainers, massages, a full gym, and a registered nurse
Convenience services like car detailing, dry cleaning, and even spray tans
Financial support with 401(k), tuition reimbursement, stock units, and holiday bonuses
Delicious perks from Willie’s Joynt-our full-service cafe serving up legendary meals
Support Center employees who meet benefit eligibility receive a comprehensive total rewards package starting the first day of the month after 31 days of employment.
This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.
Texas Roadhouse was founded in 1993 with the mission of providing Legendary Food and Legendary Service.
In our restaurants and at our Support Center, we are committed to our shared Core Values of Passion, Partnership, Integrity, and Fun with Purpose. These Core Values form the foundation of who we are as a company and how we interact with respect, appreciation, and fairness towards one another every day.
We are steadfast in providing Legendary Opportunity for our Roadies. Our company is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, age, gender, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally–protected status.
We are also proud of our open-door culture, where Roadies can raise concerns to anyone – from their immediate Manager to the Leadership Team. It’s important that Roadies have a voice and can be heard. We don’t want to just know what is going right, but we also want to address questions, concerns, and find out what we can do better.
As our company continues to grow, we are proud to welcome guests, business and community relationships, and our Roadies from all walks of life to join our family!
At Texas Roadhouse, diversity, inclusion, and opportunity are a big part of our culture. We invite you to join us and share in our commitment to being one of the best employers in town.
