Job Description
The Jaggers Market Partner is responsible for the operations of Jaggers company owned restaurants within a geographical area of the United States. They are responsible for ensuring quality operations and teaching brand standards to restaurant managers and their employees. The incumbent upholds brand integrity in a multi-unit environment. They will produce desired outcomes by influencing behaviors with education, training, and sound business recommendations.
Responsibilities include but are not limited to the following:
Operations
· Partners with the company owned Jaggers Multi Market Operator, Jaggers Operating Partners and the management teams at each restaurant in their geographical area of responsibility on the following:
§ ensuring Legendary Food and Legendary Service is taught to each new employee and it is being executed daily in the restaurants
§ modeling and teaching the approved method of training for Jaggers restaurants
§ ensuring store operations are compliant with established standards
§ optimizing store performance with established metrics
§ formulating and assessing development action plans and quarterly goals
§ marketing to build brand awareness and sales
§ managing the critical path for all new openings
§ ensuring the practice of safe food handling procedures
§ leading the validation of unit level operations through managing the ESF unit review process
§ supporting the restaurants by validating in–store training systems for each restaurant
§ coordinating the rollouts of new menu items and pricing
§ the opening of new restaurants
§ Support opening management teams in new store openings
People
· Partners with the company owned Jaggers Multi Market Operator, Jaggers Operating Partners and Jaggers Restaurant Recruiter at each restaurant on the following:
§ the recruitment, interviewing and selection of management candidates
§ the consistent development of managers and hourly staff
§ building a pipeline of management candidates for a rapidly growing concept
§ ensure proper staffing targets are established and maintained
Leadership
· Oversees guest and employee relations issues for their geographic area of responsibility
· Monitors regionals competition including number of units, performance, promotional activity and menu pricing
· Plans and coordinates roundtable discussions and/or conference calls for restaurants in the area of responsibility to ensure consistency in operational goals and initiatives
· Role models and upholds the Jaggers Operational Goals, Mission Statement, Jaggers Top 10, and each area of balanced leadership (quality of operations, financial results, people and culture)
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
QUALIFICATIONS
· High School diploma or GED required
· Progressive restaurant management experience with a minimum of five years in a single unit restaurant at the General Manager level
· 1 to 3 years’ experience in a training and/or culinary role desirable
· Effective motivational skills
· The ability to multi-task in a high-pressure environment
· Outgoing and personable, collaborative
· Exceptional organizational skills
· Effective communicator one-on-one or in front of large groups
· Has the ability to solve problems and handle high stress situations
· Word, Excel, Power Point
Why You'll Love Your Job:
As our founder Kent Taylor said, “We’re a people-first company that just happens to serve steaks.” We believe in taking care of the whole Roadie: from professional development opportunities to a robust benefits package. Our culture is just one reason why many of our leaders started as servers, managers, and line cooks, and have grown Legendary careers with us. Here’s a taste of what we offer:
Best-in-class benefits including medical, dental, vision, and 100% paid maternity leave
Generous time off including vacation, parental, donor, and bereavement leave
Wellness perks like gym discounts and wellness challenges
Financial support with 401(k), tuition reimbursement, stock units, and holiday bonuses
Delicious discounts at Texas Roadhouse, Bubba's 33, and Jaggers
Support Center employees who meet benefit eligibility receive a comprehensive total rewards package starting on the first day of the month after 31 days of employment.
This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.
Texas Roadhouse was founded in 1993 with the mission of providing Legendary Food and Legendary Service.
In our restaurants and at our Support Center, we are committed to our shared Core Values of Passion, Partnership, Integrity, and Fun with Purpose. These Core Values form the foundation of who we are as a company and how we interact with respect, appreciation, and fairness towards one another every day.
We are steadfast in providing Legendary Opportunity for our Roadies. Our company is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, age, gender, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally–protected status.
We are also proud of our open-door culture, where Roadies can raise concerns to anyone – from their immediate Manager to the Leadership Team. It’s important that Roadies have a voice and can be heard. We don’t want to just know what is going right, but we also want to address questions, concerns, and find out what we can do better.
As our company continues to grow, we are proud to welcome guests, business and community relationships, and our Roadies from all walks of life to join our family!
At Texas Roadhouse, diversity, inclusion, and opportunity are a big part of our culture. We invite you to join us and share in our commitment to being one of the best employers in town.
