Office Secretary

Polar Air is a trusted provider of residential and commercial HVAC services, committed to quality workmanship, customer satisfaction, and professional service. We pride ourselves on being responsive, reliable, and supportive—both to our customers and our team members.

Position Summary

Polar Air is seeking a friendly, dependable Receptionist to serve as the first point of contact for our customers. This entry-level, full-time role is ideal for someone who enjoys talking on the phone, providing excellent customer service, and supporting daily office operations in a fast-paced environment.

Key Responsibilities

• Answer incoming phone calls promptly and professionally
• Route calls to the appropriate department or team member
• Schedule service appointments and relay customer information accurately
• Greet visitors and assist with basic inquiries
• Maintain call logs and update customer information as needed
• Support the office team with light administrative tasks
• Represent Polar Air with a positive, helpful, and professional attitude

Qualifications & Skills

• High school diploma or equivalent
• Strong verbal communication and phone etiquette
• Customer service mindset with a friendly demeanor
• Basic computer skills (email, data entry, scheduling systems)
• Reliable, punctual, and organized
• Ability to multitask and stay calm during busy periods
• Prior receptionist or call-handling experience is a plus, but not required

What We Offer

• Full-time, entry-level opportunity
• On-the-job training
• Supportive team environment
• Stable work schedule
• Opportunity to grow within a reputable HVAC company