Student Success Coach

Florida Gateway College
Student Success Coach (Grant Funded)

SALARY $40,000.00 Annually

LOCATION Lake City, FL
JOB TYPE Full-time JOB NUMBER 202500002
DIVISION Vice President, Student Affairs & Public Information
DEPARTMENT Student Success
OPENING DATE 01/20/2026 CLOSING DATE 2/20/2026 11:59 PM Eastern 

Description
This is a grant-funded, full-time position with the TRIO program. The Student Success Coach will engage, orient, support and track First Time in College FGC students to be successful by cultivating habits that will result in academic success. This is a highly structured supportive position involving one-on-one Student success coaching by multiple methods including in-person, by telephone (voice and/or text), and email. Success coaches motivate students toward their academic goals by providing structure, support, feedback, and referrals while tracking and documenting student progress. College success and persistence to graduation is dependent on a variety of factors including time management and organization, finances, study strategies/habits, health and wellness, school/work/life balance, and
campus involvement. Success coaches will collaborate inter-departmentally with instructors and other college departments to ensure success of students, increase student retention, and persistence to graduation. An important part of the Success Coach position is to stay current on research involving models of student success and retention and attend meetings with community and college groups as needed. He/she should have the ability to work a flexible schedule that could include evenings.

Examples of Duties
(Note: The following examples of work as listed in this job descriptions are not necessarily descriptive of any one position in the classification. The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.) 

• Assist in management of overall FGC first time in college students
• Assist graduating high school students in transition to FGC
• Frequent and continuous contact with FTIC students
• Manage FTIC mentoring program for students as needed
• Attend Student Success meetings
• Complete required reports from local, state, and/or federal sources in a timely manner
• Maintain an ongoing database of participants in FGC Student Success including the college status of students and/or reason for termination or dropping out
• Track FGC students and maintain ongoing database of participants for their college status and work to retain FGC students and support them to graduation.

(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related marginal duties as required.)

Minimum Qualifications
KNOWLEDGE, ABILITIES AND SKILLS:

• Highly developed skills in interpersonal relations and communication both orally and written.
• Strong interest in mentoring and motivating others
• Ability to manage multiple projects and objectives simultaneously.
• Highly developed computer skills.
• Proficient use of Microsoft Word, PowerPoint, Word, Access, and Outlook. Knowledge of the following is also a plus: Canvas, MyMathLab, Hawkes Learning Systems, Library Databases, Banner or other student database, and on-line tutoring systems.

EDUCATION AND EXPERIENCE:
Bachelor’s Degree in Student Development, Counseling, Psychology, Education, or related fields. Experience with Florida's state rules and regulations to work with faculty and outside community leaders; and to plan, organize, and attend to details on all paperwork.

DESIRABLE QUALIFICATIONS:

• Ability to work with and provide customer service for diverse populations (faculty, staff, students, and general public);
• Ability to work collaboratively with staff from multiple departments;
• Knowledge of best practices in student success and/or retention
• Ability to manage multiple projects and objectives simultaneously

Supplemental Information
Florida Gateway College affirms its Equal Access/Equal Opportunity Policy in accordance with all applicable state and federal laws, regulations, and rules. The College reaffirms its commitment to provide equal access and equal opportunity for all programs, services, and activities offered by the College, without discrimination. Discrimination on the basis of race, color, ethnicity, national origin, gender, religion, disability, age, marital status, genetic information, sexual orientation, pregnancy, or any other legally protected status against a student, employee, or applicant is prohibited. The Civil Rights and Compliance Officer (CRCO) for the College is Cassie Buckles, Associate Vice President of
Human Resources, 149 SE College Place, Lake City, FL 32025. If you have any questions or desire any information, call 386.754.4313.

Salary/Compensation: $40,000 per year