Barcelo Construction
Houston, TX
Title: Remote Customer Service Representative
Location: Remote (Work from Home)
Job Type: Full-Time
About the Role:
We are a growing company looking for a dependable and customer-focused Remote Customer Service Representative to join our team. You'll be the voice of our brand helping customers feel heard, supported, and satisfied all from the comfort of your home.
What You'll Do
- Respond to customer questions and concerns through phone, email, live chat, or other support channels
- Resolve issues related to orders, billing, accounts, returns, and general product inquiries
- Document customer interactions, resolutions, and follow-up actions in the company system
- Handle inbound interactions while ensuring adherence to company policies, service standards, and performance metrics
- Escalate unresolved issues to the appropriate team when needed
What We're Looking For
- High school diploma or equivalent; excellent...