FreightPlus
Quincy, MA, USA
Job Description FreightPlus serves as the Transportation arm of our customers' business. Understanding their business is paramount to the success of the relationship. Through constant knowledge transfer, critical thinking, questions, analysis, and relationship building, the Strategic Customer Success Manager is the intermediary between the customer and the rest of the FreightPlus team. The Strategic Customer Success Manager is responsible for serving mid-level new and existing fully managed customers. Core Responsibilities - Successful planning and support of customer accounts including timely communication, customer and tracking SOP adherence, route guide execution. The AM is responsible for regular communication with internal team to provide actionable feedback, opportunities, and continuous education to customers when necessary. - Thorough understanding of customer's operation including key internal points of contact, 3PL/manufacturing/co -packing facility operations,...