Benevolence Health Centers
Torrance, CA, USA
Job Description Benevolence Health Centers is seeking an experienced Call Center Representative to join our team! This position requires the staff to perform all job activities in patient appointment scheduling, telephone operation, and provider template implementation. Staff is responsible for handling all incoming telephone calls to the Center and processing them accordingly, verifying the provider's templates to provide accurate information regarding their schedules, and scheduling various types of appointments. Demonstrates customer service standards in dealing with people both in person and on the telephone. RESPONSIBILITIES: * Answers all incoming calls, directs questions and messages to appropriate staff or department, and provides information to existing and potential patients regarding clinic services. * Assists with appointment-related information for both internal and external customers, this may include in physical coverage/presence in assigned locations within the...