ODU Human Resources
Norfolk, VA, USA
This position oversees the daily operations of interlibrary loan (ILL) services for the University Libraries on the main campus, including borrowing, lending, and document delivery requests. Responsibilities include processing ILL requests, assisting patrons with the use of ILL services, and coordinating resource-sharing activities with other libraries, consortia, and vendors. The position also supervises staff, manages workflows and systems, develops and enforces policies related to ILL, and monitors compliance with copyright and licensing guidelines
Required Qualifications:
Basic knowledge of interlibrary loan and resource sharing services practices
Considerable knowledge of effective customer service skills
Considerable interpersonal, oral and written communication skills
Basic ability to develop and maintain technical documentation on unit procedures and practices
Basic mathematical skills to reconcile financial data and perform statistical data...