Prodigy Solutions Inc.
Mount Laurel Township, NJ
Job Description Job Description Prodigy Solutions is seeking an experienced Tier 2 Technical Support Specialist to join our team in Mount Laurel, NJ. We are a telecommunications and technology company providing communications, networking, software, and IT solutions to the correctional market, with a primary focus on county jails and detention facilities. We are a small, agile team of IT professionals focused on providing an exceptional level of service to our customers. This is not an entry-level help desk position. We are looking for someone with approximately 5+ years of hands-on technical support experience who is comfortable independently troubleshooting problems, working directly with customers, and escalating complex issues when necessary. Responsibilities You will work within a close-knit technical team supporting our customers, field technicians, and internal staff. Daily responsibilities include: Provide Tier 2 technical support by phone, email,...