AFMC
Fort Smith, AR, USA
Job Title: Bilingual Member Service Rep II or Member Service Rep II
Job Type : Full-Time
Category : Administrative / Clerical
Location : Work from Home FSM Based - Fort Smith, AR 72903 US Work from Home LR Based - Little Rock, AR 72201 US (Primary)
Education : High School
Official Schedule after training: 9:00am - 5:30pm
SCOPE OF POSITION: Maintain knowledge of the Arkansas Medicaid program, provide effective and efficient customer service to Medicaid Members for Arkansas Medicaid Program or Premium assistance programs. Maintain knowledge to respond to and resolve grievances and complaints; provide accurate and up to date information, and to assist in resolving issues or concerns about healthcare coverage; ability to familiarize Members with enrollment in a qualified health plan by using the ACCESS Arkansas portal; assign or change PCPs at request of Members; ability to assist Members who seek dental care coordination services by...