Northern Services
Willmar, MN, USA
Job Description Job Description We’re seeking a Dispatcher to join the team! In this role, you'll be responsible for coordinating HVAC and plumbing service calls, managing technician schedules, and ensuring efficient, timely service delivery to customers. Responsibilities: Schedule and dispatch HVAC and plumbing technicians based on service needs, location, and availability Manage inbound service calls and customer requests with a high level of professionalism Prioritize emergency and time-sensitive jobs to optimize response times Communicate job details, updates, and changes to field technicians in real time Track job progress and ensure completion within expected timeframes Maintain accurate records in dispatching systems and CRM platforms Coordinate with operations and service teams to ensure efficient daily workflows Support customer satisfaction by providing clear communication and timely follow-up Requirements: Minimum 2+ years of dispatching...