Metropolitan Baking Company
Hamtramck, MI, USA
Job Description Job Description We’re seeking a dedicated Customer Service Specialist to join our team.The customer service specialist is responsible for handling inbound and outbound calls, resolving customer inquiries, and maintaining detailed records of interactions. The role involves providing exceptional service, meeting performance metrics, and ensuring customer satisfaction. Effective demonstration of productive time management, courteous customer service, and professional communication skills. Key Responsibilities Handle inbound and outbound customer calls Actively listen to customer concerns and provide solutions Maintain detailed records of all interactions Respond promptly and professionally to inquiries Maintain a strong knowledge of company products and services Exhibit a positive, adaptable, and resourceful attitude Build strong, long-term customer relationships Position Requirements High School Diploma or GED required Excellent communication...