Heritage Aviation
St. Petersburg, FL, USA
Become a vital part of our team leading a high-performing group of Customer Service Representatives dedicated to delivering personalized, seamless, and professional experiences for pilots and passengers. As Customer Service Manager, you will define the vision for customer service, develop team standards, and oversee operations to ensure every interaction reflects Heritage Aviation's commitment to excellence. In this role, you will coach and manage the CSR team, coordinate services such as fueling, catering, transportation, and lodging, and collaborate with line service and maintenance teams to create smooth and welcoming experiences. You will also manage schedules, analyze customer feedback, optimize processes, and implement technology tools to drive continuous improvement and customer satisfaction. Strong leadership, communication, and organizational skills are essential, along with the ability to manage multiple priorities and projects in a fast-paced environment. Flexibility is...