FORD TOOL & CARBIDE CO., INC
Birmingham, AL
Summary Overview:
We are a well established cutting tool distributor seeking a customer-focused individual to join our inside sales team. This position is ideal for someone who enjoys working with customers, supporting daily sales operations, and contributing to a team-driven environment. The primary responsibilities include providing customer service, processing orders accurately and efficiently, preparing quotes for customers, expediting shipments and deliveries, and providing support in the warehouse when required. This role offers exposure to multiple facets of order fulfillment and customer relations, and provides opportunities to develop product knowledge and sales skills.
Key Responsibilities:
Respond to inbound customer inquiries via phone and email with professionalism and timely follow-up.
Enter orders into the order management system and verify accuracy of pricing, part numbers and shipping information.
Prepare and send quotes to customers, follow up on open...