University of Maryland Division of Information Technology
College Park, MD, USA
IT Systems Administrator, Educational Technology Analyst
Position Number: JR103288
Job Description Summary:
This position is available within the University of Maryland’s Division of Information Technology (DIT). As part of the Learning Technology Strategy team within the Academic Technology and Innovation group, the analyst will be responding to instructor and student inquiries, configuring and managing educational technologies, integrations, and custom applications, engaging with the campus community, and participating in projects that improve educational technologies provided to the campus. Key Responsibilities: Support and Operations - Responding to instructor and student questions or requests - Performing operations and maintenance tasks for SaaS, PaaS, and locally hosted solutions. - Monitoring systems and services, responding to alerts and performing root cause analysis - Creating reports, interacting with services, and customizing tools using scripts...