NSN Management
Tulsa, OK
Job Description Job Description The Role The Service Manager / Service Coordinator is the air-traffic controller of our service desk. You own the ticket queue, dispatch and schedule technical staff, manage client communication on active work, and keep service delivery running smoothly day to day. This is a coordination and operations role — you don't need to be the deepest engineer in the room, but you do need to understand IT support workflows well enough to triage, prioritize, and keep work moving. What You'll Do Own and manage the service ticket queue: triage incoming requests, assign priority, and dispatch to the right engineer Schedule and coordinate technician time to balance reactive tickets, scheduled work, and project tasks Serve as the primary point of contact for clients on active service issues — setting expectations, providing status updates, and ensuring nothing falls through the cracks Monitor SLAs and ticket aging; escalate at-risk items before they...