Conductix-Wampfler
Omaha, NE, USA
Customer Service Manager
We are seeking a Customer Service Manager to lead our Customer Service team in delivering exceptional support to internal and external customers. This is a full-time, inoffice position. As you grow in the role, you will have the option to work from home two days a week.
In this role, you will oversee order entry, contract review, sales support, and daily customer inquiries. You will also serve as the main escalation point for complex issues and help drive improvements across the entire SMO by using data, reporting, and system management.
What you’ll do
Lead and supervise a team of about 10 to 15 Customer Service personnel
Ensure world-class customer service and adherence to sales procedures
Manage staffing levels for call volume, order volume, and quotes
Handle escalations and resolve complex customer issues
Use data analytics to improve processes and service levels
Collaborate with Inside Sales, the Director...