1 accounting jobs found

Job description The Customer Service Specialist is the primary point of contact for customers across all inbound and outbound dealings and a key administrative support for the sales team, working with the company's executives, management, and administrative staff on customer-related processes. Receive and process orders (web, email, phone), including order changes, splitting orders for backordered items, and Return Authorizations. Keep customers informed: order updates, product ETAs, shipping inquiries, and follow-ups. Address, record, and report customer concerns and inquiries in a timely, courteous, and professional manner. Set up new customer accounts and users on the websites. Process customer payments, including credit card processing. Sales Team Support Serve as the administrative point of contact between the sales team and internal customer support teams. Contact customers on behalf of sales staff: backorder notices, shipment and container ETAs, tracking and...