2 jobs found in Mount Dora, FL

Description Under close supervision of the Supervisor, Customer Contact, the Customer Service Representative will respond professionally to customer inquiries and requests for service. Responsibilities: Individuals in the Customer Service Representative I - Contact position will function in the Customer Contact role. This role requires the following basic responsibilities. Inbound contact center, Customer Service Representatives handle 50 calls a day on average and answer customer questions concerning services, billing, payment, lien law requirements, water quality, water pressure, plumbing and other water related concerns. Research customer's information, assesses and fulfills customer needs, educates the customer where applicable to prevent the need for future contacts and document interactions through contact tracking. Uses all available contacts and historical records in SAP to analyze and resolve the customer's situation. Examines...

Are you passionate about helping others and providing exceptional customer service? Our Remote Chat Support position offers an exciting opportunity to engage with customers in real-time, solving their issues and enhancing their experience from the comfort of your own home. High school diploma or equivalent; college degree preferred. Proven experience in customer support, preferably in a chat or remote environment. Excellent written communication skills with a strong command of English. Ability to multitask and manage time effectively in a fast-paced setting. Comfortable using chat software, CRM systems, and basic computer applications. Strong problem-solving skills and a customer-focused mindset. Reliable internet connection and a quiet, dedicated workspace recblid kg5nimze4xdmoo8pb3xnlnqfj9no8r