ODU Human Resources
Norfolk, VA
The position coordinates evening patron services and equipment servicing and provides financial and other operational support services. Provides high quality customer service at the help desk and assists users with research, circulation, library, student support services, and technical questions.
Required Qualifications:
Demonstrated knowledge of basic business and writing skills;
Demonstrated knowledge of basic mathematical skills to reconcile financial data and perform statistical data collection;
Demonstrated considerable knowledge of effective customer service and problem resolution techniques;
Effective time management and organizational skills to plan and prioritize work to meet deadlines
Considerable interpersonal, oral, and written communication skills;
Demonstrated considerable skills in word processing and spreadsheet applications
Demonstrated considerable problem solving and critical thinking skills
Demonstrated ability to supervise,...