Sunburst Mechanical, Inc.
Phoenix, AZ
Job Description Job Description · Delegating Service Department needs such as reviewing scheduling of jobs for potential conflicts, parts needed, or technician assignments. Evaluating its efficiency daily in the morning and evening. · Handling customer complaints, concerns, and constructive feedback in a professional manner · Estimating any jobs or projects of a Service Department manner including service repairs, maintenances, or installations of new equipment vs. repairs daily. · Complete possible high problematic service calls i.e. multiple callbacks, V.I.P. calls, and higher skilled equipment as needed. · Processing new orders and maintaining inventory in conjunction with other employees. · Evaluating new pricing on a quarterly basis and yearly basis · Interviewing and hiring new service technicians and/or leading employee reviews of service technicians. · Training new service technicians whether it be by yourself or another team member · Communicating with...