Job Description
Ready to Love Your Job?
Texas Roadhouse is looking for legendary, passionate Roadies to join our Support Center team in Louisville, KY. If you’re ready to bring your energy, partnership, and heart to a place where fun meets purpose, you’ve come to the right place. Come see why our Roadies love their jobs!
Why This Role Rocks
As an IT Restaurant Systems Product Owner – Back Office Technologies, you’ll be at the heart of how our restaurants operate behind the scenes. You’ll own the vision and roadmap for critical back‑office systems—turning operator feedback and data into smarter, more efficient tools that power inventory, ordering, reporting, forecasting, and more. If you enjoy blending technology, strategy, and real‑world impact, this role gives you a front‑row seat to shaping the future of restaurant operations.
*This is an on-site position at the Texas Roadhouse Support Center located in Louisville, Kentucky
What’s On Your Plate
Own and evolve the product roadmap for restaurant back‑office systems (inventory, ordering, reporting, sales reconciliation, forecasting)
Partner closely with stakeholders to align priorities, manage the product backlog, and drive progress
Lead the product release cycle and communicate enhancements and new features across the business
Translate operator and end‑user feedback into clear functional and technical requirements
Define and track KPIs to measure product success, adoption, and effectiveness
Create technical and functional design documentation for new features and products
Use product analytics to inform decisions, solve problems, and optimize performance
Plan and execute comprehensive testing (performance, volume, regression)
Guide cross‑functional teams (design, development, QA, training, deployment, security, network) to successful delivery
Manage vendor relationships and lead regular business reviews
Stay on top of restaurant back‑office technology trends to inform future initiatives
Support Tier 3 escalations for technical operations when needed
Your Recipe for Success
Bachelor’s degree in Information Systems, Computer Science, Engineering, Business, or a related field
3+ years of experience in restaurant technology product management
5+ years of experience with restaurant back‑office technologies (preferred)
Strong collaboration skills and comfort working across teams and stakeholders
Experience with Agile product management and software development methodologies
Technical proficiency with tools such as Azure DevOps, Excel, PowerPoint, SQL, and BOH/FOH systems
Why You'll Love Your Job:
As our founder Kent Taylor said, “We’re a people-first company that just happens to serve steaks.” We believe in taking care of the whole Roadie: from professional development opportunities to a robust benefits package. Our culture is just one reason why many of our leaders started as servers, managers, and line cooks, and have grown Legendary careers with us. Here’s a taste of what we offer:
Best-in-class benefits including medical, dental, vision, and 100% paid maternity leave
Generous time off including vacation, parental, donor, and bereavement leave
Wellness perks like on-site personal trainers, massages, a full gym, and a registered nurse
Convenience services like car detailing, dry cleaning, and even spray tans
Financial support with 401(k), tuition reimbursement, stock units, and holiday bonuses
Delicious perks from Willie’s Joynt—our full-service café serving up legendary meals
Support Center employees who meet benefit eligibility receive a comprehensive total rewards package starting the first day of the month after 31 days of employment.
This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.
Texas Roadhouse was founded in 1993 with the mission of providing Legendary Food and Legendary Service.
In our restaurants and at our Support Center, we are committed to our shared Core Values of Passion, Partnership, Integrity, and Fun with Purpose. These Core Values form the foundation of who we are as a company and how we interact with respect, appreciation, and fairness towards one another every day.
We are steadfast in providing Legendary Opportunity for our Roadies. Our company is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, age, gender, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally–protected status.
We are also proud of our open-door culture, where Roadies can raise concerns to anyone – from their immediate Manager to the Leadership Team. It’s important that Roadies have a voice and can be heard. We don’t want to just know what is going right, but we also want to address questions, concerns, and find out what we can do better.
As our company continues to grow, we are proud to welcome guests, business and community relationships, and our Roadies from all walks of life to join our family!
At Texas Roadhouse, diversity, inclusion, and opportunity are a big part of our culture. We invite you to join us and share in our commitment to being one of the best employers in town.
