Capitol Lien Records & Research
Saint Paul, MN
Provide office support company-wide via reception duties, service of process intake, mail sorting and intake, processing some corporate orders, processing corporate work, answering phone calls, receiving, responding to, and distributing incoming order emails, and performing research work when needed.
Main tasks:
Professionally respond to phone calls, voicemail, and email inquiries;
Complete order entry into appropriate processing software in a timely and accurate manner;
Communicate with clients regarding order status and any information needed to complete the order;
Update order tracking systems with all order status changes, issues, and client communications regarding orders;
Track and maintain order audit logs;
Actively assist customers and employees to provide excellent customer service and ensure that all client special instructions and requests are followed;
Review, receive, and otherwise obtain information from any and all relevant sources...