TIS Insurance Services

Overview We are seeking a detail-oriented and proactive Customer Care Associate to join our team. In this role, you will play a critical part in maintaining and improving operational efficiency by managing key administrative tasks, supporting system users, and ensuring data accuracy. You will collaborate with internal teams, retail agents, and other stakeholders to provide exceptional service and resolve issues effectively. This position also involves contributing to system enhancements, process improvements, and special project How you'll make an impact Respond to communications (calls/emails) from agents or employees, providing support, guidance, or system updates as required. Organize and categorize incoming emails for efficient processing. Maintain user accounts, troubleshoot login issues, and provide support for system access. Coordinate and process contract terminations and related documentation. Identify and report system discrepancies, errors, or issues to the...

You will oversee one of the three critical touchpoints in the life cycle of a Full-Service Case. The Offer Coordinator will be responsible for coordinating settlement offers Communicate settlement documents to the attorney for review and approval Update CRM with settlement statuses and details Escalate missing/incomplete documents to Network Attorney Communicate with Opposing Counsel to gain missing documents and/or confirm receipt Communicate settlement letter to client Experience e-filing in multiple jurisdictions. Work with a high volume of documents daily and maintain digital organization. recblid skaeksa12ak7hqk47xo2ls7ntabig6 None