Katom Restaurant Supply, Inc.

Job Description Job Description Inside Sales Team Member Position Overview: The Inside Sales Team Member is responsible for converting inbound opportunities into closed sales while building and growing a personal book of business. This is a sales-driven role , not a customer service position. While leads are inbound, success in this role depends on proactive follow-up, relationship building, and closing opportunities . Top performers are motivated by results, take ownership of their pipeline, and consistently work to grow their sales volume. What You'll Do: Respond to inbound customer calls, emails, and inquiries related to product selection, quotes, and orders Build and maintain relationships to grow a personal book of business Follow up consistently on quotes to close sales opportunities Recommend products and solutions through consultative selling Manage multiple opportunities in a fast-paced, high-volume environment Accurately document customer...

Job Description Job Description Do you enjoy writing, researching, organizing information, and creating content that actually helps customers make buying decisions? KaTom Restaurant Supply is looking for a Product Content Specialist to join our growing eCommerce content team in Kodak, TN. As one of the nation’s leading restaurant supply companies, KaTom has spent more than a decade building one of the strongest eCommerce platforms in the foodservice industry. Our content team plays a huge role in that success by creating accurate, engaging, and search-friendly product content used by customers across the country. If you have strong writing skills, attention to detail, and enjoy working in a fast-paced environment, we’d love to speak with you. What You'll Do: Create and maintain product descriptions for KaTom.com Produce high-volume written content without sacrificing quality or accuracy Use AP Style and internal writing guidelines to create clear, customer-friendly copy...

Job Description Job Description Position Overview: KaTom Restaurant Supply is seeking a Revit Designer to join our Design + Build team in Kodak, TN. In this role, you’ll help bring commercial kitchen and foodservice projects to life by creating detailed construction drawings and collaborating with sales consultants, project managers, architects, engineers, and clients throughout the project lifecycle. This position plays a key role in designing functional, efficient, and code-compliant foodservice spaces for projects ranging from independent restaurants to large hospitality and multi-unit developments nationwide.   What You’ll Do: Create detailed, build-ready construction drawings for bidding, permitting, coordination, and installation Develop equipment elevations, utility plans, and isometric views to communicate design intent clearly Collaborate with internal teams, contractors, architects, engineers, and clients throughout the design process Assist in...

Job Description Job Description Position Overview: We are looking for hands-on, mechanically inclined professionals to join our Install Team. In this role, you’ll travel to customer locations and work on-site to install commercial kitchen and restaurant equipment. You’ll represent KaTom through professionalism, precision, and pride in your work.   This position is ideal for individuals with plumbing, carpentry, or mechanical experience who enjoy working in the field, using tools, and seeing a job well done.   What You’ll Do: Travel to customer sites for on-time installation of restaurant equipment Install a wide range of commercial kitchen equipment: ovens, freezers, fryers, steamers, refrigerators, holding units, and more Operate a variety of power tools and hand tools Follow all safety protocols and report safety concerns Work professionally and collaboratively with customers, team members, and vendors Represent KaTom with a customer-first, can-do attitude...

Job Description Job Description We are looking for Customer Experience Specialists who are passionate about helping others. This is a non-sales, customer care role – no upselling, no cold calling, just great service.   Position Overview: As a Customer Experience Specialist, you will support customers by responding to inbound calls, emails, and chats, as well as voicemails related to order status, tracking, returns, warranties, and general support inquiries. You’ll represent the KaTom brand with professionalism, empathy, and speed, ensuring every interaction contributes to our mission of delivering ‘ Legendary Customer Experiences.’   What You’ll Do: Answer inbound customer calls, emails, chats, and voicemails Make outbound calls as needed to follow up or provide resolutions Deliver a friendly, efficient, and professional customer experience using both written and verbal communication Collaborate with your team to ensure customer needs are fully met Accurately...

Job Description Job Description Description Summary : The Project Manager is responsible for the management of assigned projects from inception to completion. The Project Manager leads projects in collaboration with our Contracts, Sales, Installation teams, and construction company partners. The Project Manager will participate in all aspects of projects focused on delivering World Class Customer Service and driving financial results. Core Accountabilities : Project Management Understands the entirety of a project’s scope and effectively builds an efficient plan of execution. Collaborates with supporting workgroups to establish timelines and execute schedules. Participates in the creation of project estimates, final budgets, cost tracking and reconciliation. Delivers consistent project specific communications between contributing work groups and customers. Builds valued operational and financial relationships with partners, vendors, customers, and...