Marthas Vineyard Shipyard
Tisbury, MA
Service Writer / Customer Liaison Location: Martha's Vineyard Shipyard (On-site) Position Type: Full-Time, Year-Round (With Benefits)
About Us
We are a growing, family-owned shipyard built on quality craftsmanship, strong customer relationships, and a passion for the water. We pride ourselves on creating a workplace where team members are supported, challenged, and appreciated. We are currently looking for a Service Writer who thrives in a fast-paced environment and is ready to be the face of our service operations.
What You'll Do
First Contact: Act as the main point of contact for our customers, offering top-tier communication and welcoming service.
Estimating & Planning: Prepare detailed, accurate written estimates for labor, parts, and repairs.
Project Tracking: Follow work closely through every stage of service to ensure deadlines and high quality standards are met.
Customer Follow-Up: Maintain proactive, timely communication with boat owners...