Windsor Federal Bank

POSITION SUMMARY: The Float Personal Banker serves as the first point of contact for financial customers and prospects by providing a wide variety of banking services to both consumer and small business customers at multiple Branch locations. This position “floats” between various branches, as needed, supporting Branch teams by covering absences, peak hours or staffing shortages. The Float Personal Banker performs transactions, account management and offers appropriate solutions by offering financial products to meet the needs of the customer within the entire Windsor Federal Bank footprint. The Float Personal Banker is responsible for building and maintaining relationships with members of the community to enhance satisfaction and identify opportunities to create brand awareness while promoting the bank’s products and services.  ESSENTIAL FUNCTIONS : Provides exceptional customer service by assisting with inquiries, resolving complaints, and offering financial solutions...

POSITION SUMMARY: Under the direction of the Customer Care Center/ITM Manager, the ITM Specialist plays an integral role in ensuring that an exceptional customer experience is achieved in each banking interaction. In this role, the ITM Specialist assists customers and processes transactions via video, through our Customer Care Center and Interactive Teller Machines (ITMs). The ITM Specialist enhances customer relationships by providing tailored and accurate service through multiple delivery channels. The ITM Specialist is responsible for engaging with current customers, providing exceptional service and addressing inquiries professionally via the telephone and online. Flexibility to work extended hours and Saturdays is required. ESSENTIAL FUNCTIONS : Facilitates routine transactions using an ITM. Processes allowable financial transactions for customers which may include deposits, withdrawals, loan payments, and cashing checks. Verifies customer deposit requests,...

POSITION SUMMARY: Responsible for the completion of daily reconciliations of bank activity to the general ledger and/or bank statements as well as other monthly reconciliations. Responsible for the Bank’s accounts payable process, including required IRS reporting. ESSENTIAL FUNCTIONS : Responsible for accounts payable workflow. Processes invoices for payment, ensuring appropriate general ledger posting.    Produces checks, maintains all accounts payable files, maintains W-9’s and prepares 1099s annually.     Researches any accounts payable issues.     Prepares FRB, FHLB, ACBB and Check Suspense account reconciliations on a daily basis. Researches and processes check adjustments. Analyzes and prepares various monthly general ledger and checking account reconciliations, investigating any issues as necessary. Performs other related duties as required. REQUIRED EDUCATION / EXPERIENCE / SKILLS: Associate’s degree in a business discipline, preferably...

POSITION SUMMARY: The Personal Banker II serves as the first point of contact for financial customers and prospects by providing a wide variety of banking services to both consumer and business customers. The Personal Banker II performs transactions, account management and offers appropriate solutions by offering financial products to meet the needs of the customer. The Personal Banker II is responsible for building and maintaining relationships with members of the community to enhance satisfaction and identify opportunities to create brand awareness while promoting the Bank’s products and services. In addition, the Personal Banker II may be responsible for supervising the day-to-day operations of the branch, assisting with overrides, and is responsible for coaching less experienced branch staff. The Personal Banker II works closely with branch management and may be responsible for the efficient operation of the branch and customer service in their absence. ESSENTIAL...