ERTS Mechanical

Pay: $27$33 per hour depending on experience Job Title: Plumbing/HVAC Office Manager Reports To: Owner or General Manager Job Type: Full-time Position Summary The Plumbing/HVAC Office Manager oversees the companys day-to-day administrative, scheduling, dispatch, customer service, and billing operations. This position supports plumbing and HVAC technicians by coordinating service calls, maintaining accurate job records, communicating with customers, and helping ensure work is completed efficiently and profitably. Essential Responsibilities Answer incoming calls, emails, and customer inquiries promptly and professionally. Schedule plumbing, heating, cooling, installation, maintenance, and emergency service calls. Dispatch technicians based on location, skill set, availability, and job priority. Communicate appointment times, technician arrival updates, delays, and job-status changes. Create and maintain customer accounts, work orders, estimates,...